Bonanza Opiniões 

1823
TrustScore: 1.5 em 5

1,5

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I purchased from a vendor on Bonanza. She performed well. However Bonanza charged sales tax on an apparel item shipped to me in NJ. I informed Bonanza that NJ does not charge sales tax on apparel and... Ver mais

Classificada 1 em 5 estrelas

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... Ver mais

Classificada 1 em 5 estrelas

Ordered an item via bonanza 3 weeks ago but I have not received delivery or any confirmation from the seller despite sending them two emails. I have also sent PayPal two emails explaining the situati... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Awful company. I don't recommend Bonanza to anyone selling online. This company fleeced us so bad, putting unknown and unapproved surprise discounts on our products to people and offered them free shi... Ver mais

Informações sobre a empresa

  1. Electrónica e tecnologia

Sobre Bonanza

Escrito pela empresa

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Informações de contacto

1,5

Muito mau

TrustScore: 1.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,5

Todas as opiniões

(1823)

31 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

Horrible customer service

Horrible customer service, can't get a simple question answered. Would never recommend or use this site again. Better off going straight to the site you want the product from.

9 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

messages are not responded to

I messaged the seller numerous times with a question about a product and they never bothered to respond. I found what I needed on another site and will never use bonanza again.

8 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Absolute waste of space

A few years ago, I used to sell on bonanza and I never had a problem. I took a I took a break for a couple of years.

Recently, I thought I would re-open my bonanza store and start selling on there again. This is where the problems began; first of all, it would not let me sign in, even though I was still using my old login details, so I had to contact customer support. Eventually, I got logged in and decided to set up my booth and this has been nothing short of a nightmare.

I have tried every which way to reset up my booth, which still has its items up there but hidden from public view. I have linked my PayPal to my bonanza shop only to be told time and time again that my PayPal isn’t linked when it clearly is and therefore I cannot open my bonanza shop. This has caused me nothing but a headache. I have contacted Customer Services over and over again about this and they have given advice. None of which has been helpful and none of which has resolved the situation. Not only is bonanza not user-friendly their staff at absolutely not helpful at all.

For anybody thinking of selling their items on a marketplace please please please do not use Bonanza because you will get nowhere fast. There are plenty of great alternatives out there, but sadly, bonanza is not one of them. does

11 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible customer service

Horrible customer service, and terrible exposure for sellers. I have 4000 items listed over there thanks to their easy transport from ebay option, and I'm lucky to sell one item a month. Also their customer service sided with a buyer after the buyer swore at me and threatened me because they had buyers remorse about a purchase and demanded a refund after it had been delivered because the "decided they didn't want it". They were angry because I said they were in charge or return shipping since the item arrived in good shape and on time.

28 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Uno dei migliori ristoranti italiani a…

Uno dei migliori ristoranti italiani a zante, personale accogliente in tutti i modi. Il proprietario Ciro ti fa sentire a tuo agio proprio come se stessi a casa tua.
Anche se siamo andate a mangiare in altri ristoranti, per noi bonanza resterà sempre il migliore. Ci rivediamo presto.
Mariachiara,Alessia,Marika, Assia

11 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

sneaky membership fees

"See your items featured in search results with a
Bonanza membership." so it turns out it's not free at all!!! Wasted so much time attempting signing up and it failing and trying again, tedious as hell. Ruined afternoon.

11 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Had a very terrible dealing with this…

Had a very terrible dealing with this company. Bought a blush which didn’t match the colour I was after. After being told I could return it, I returned and the seller is refusing to refund me claiming the product is damaged even though I insured it. Seller making no effort whatsoever to try and support, and is blaming me for buying the wrong colour even though at the very beginning clearly said were able to do a refund. I have emailed the company several times with no response back regarding the matter. Very unprofessional and likely a scam company, DO NOT PURCHASE FROM THEM.

6 de junho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Do not buy from J.Pallis

Do not buy from J.Pallis, they are scammers. They deliberately set a lower price on their skincare product . After I bought some face cream , they told me the price should have been doubled. I immediately cancelled the order but did not receive my refund until 3 weeks later. Worst still, they gave me back US$15 less than the price I originally paid. When I asked them to pay me back the difference , they never replied my email. So, my advice, stay away from them. Don't be fooled by their lower price, is a scam !

22 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Account randomly got banned for no…

Account randomly got banned for no reason saying it was for "security reasons". Do not use this site

26 de julho de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello,

Thanks for your feedback. We're sorry to hear about the negative experience that you had on Bonanza. As an ecommerce website, the safety and security of our users is very important to us. Our fraud prevention team takes its job very seriously and they do not permanently suspend accounts unless they have a good reason to.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Do not use Bonanza

Do not use Bonanza. They banned you suddenly with NO reason and you cannot get back your account. Do not waste your time. Not worth to invest time on BONANZA.

2 de março de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello,

Thanks for your feedback. We're sorry to hear about the negative experience that you had on Bonanza. As an ecommerce website, the safety and security of our users is very important to us. Our fraud prevention team takes its job very seriously and they do not permanently suspend accounts unless they have a good reason to.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

SCAMMERS

I was scammed by one of their sellers. Customer service didn’t do any to help. They will just tell you to contact paypal but that’s about it. Goodluck on getting your money back! This website is absolutely useless and TRASH.

27 de junho de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello Marie,

Thanks for your feedback. We are sorry to hear about the difficulty that you have had with your order. On Bonanza the payments for all sales are direct buyer to seller transactions, so when you made the purchase, the money went to the seller, not to Bonanza. Unfortunately we do not have the ability to reverse a PayPal payment that you made to the seller, which is why we recommend filing a dispute with PayPal, as they have a robust disputes process for refunding buyers when problems arise.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Crime lords

Crime lords. Watch out, they take your account details. Steal fees, ignore emails, suspend accounts without warnings, You've been warned. Very questionable operation, they need looking into as I suspect money laundering.

25 de junho de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello,

We appreciate you taking the time to leave us feedback. Based on your message, it sounds like you were permanently suspended from Bonanza. Our fraud prevention team takes its job very seriously and they will act in the best interest of Bonanza and our users.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Scum

Bonanza is organized crime. They suspend the account for no reason. You should run away from them.I didn't have a single product to sell. The suspension of my account is based on race. When I sent all the information from the bank account, they immediately suspended the account. Racism. I got this email this morning.
Hello,
Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.

Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.


Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!

Regards,
Judy O

Happiness producer | Tier 2 & Triage |

Still need assistance? No worries! Simply reply to this email so we can continue to serve you as best we can.

Satisfied with your service? Great! Please let Bonanza know by completing the survey you’ll receive once the issue has been resolved.

24 de junho de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello,

Thanks for your feedback. Our fraud prevention team is very adept at catching scammers and users not operating in good faith, and I can assure you that if you were permanently suspended from Bonanza, there was a good reason for it. We take our jobs very seriously and the privacy and security of our users is extremely important to us.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Kera smoothening note proper done 15 divas par saru nathi ryu

Kera smoothening 15 divas pan nathi saru thyu karab thay gyu chhe

26 de maio de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello,

Thanks for leaving us feedback. If you are having any problems using Bonanza or with a purchase that you made on Bonanza, I highly recommend contacting our support team by emailing us at support@bonanza.com. We will be happy to assist you in any way that we can.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Bonanza closed my new account and not refund fee

Bonanza closed my newly created account and did not refund the fees I paid when I created the account. I sent a support email the issue of the fees after my account was closed. My account had just been created and I hadn't sold any products on Bonanza yet. They ignored my inquiry about the fees and advised me to sell on two other websites, ioffer.com and ecrater.com. I expressed my gratitude but also requested a refund of the fees that Bonanza collected upon my account registration and I have not received any response from them.

3 de junho de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello there,

Thanks for your feedback and we're sorry to hear about the difficulty that you have had with this issue. Our fraud prevention team takes its job very seriously, and this may lead to some users being removed from Bonanza even if they disagree with the decision.

It is completely free to list items for sale on Bonanza. We do offer certain optional paid services, which are non-refundable due to real world cash value sunk cost to Bonanza that cannot reclaimed by us.

Sorry for the inconvenience .

Classificada 1 em 5 estrelas

Bad customer service & empty product

My order number is 101608260 . I placed my order from 3/12 and 1/2 month I haven’t seen any update tracking information so I tried to contact my bank to cancel my payment & the seller to cancel my order but my bank just say will check back later and the seller haven’t replied to now . But on 4/5 I received tracking information & 4/8 I delivered it .And now 5/17 I just open it & I see it’s totally empty , I tried many times to pump my bottle have no liquid in it . I’m very upset with bad customer service of Bonanza website because after I tried to contact the seller many times with have no reply , I used to contact Bonanza but I received mail with content “ We highly recommend that you contact the bank or card provider associated with the card you used to complete this purchase “ and can’t help me cancel this order ( this website has no cancel button ) . The worst experience of my online shopping . I have a big mistake when I placed order on this website by credit card payment , I will only pay by PayPal to protect my customer benefits . Right now I need a refund .

8 de abril de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello There,

Thanks for your feedback and we're sorry to hear about the difficulty that you have had with your order. On Bonanza, when a sale is made, the buyer pays the seller directly through trusted 3rd party payment provider such as PayPal and Stripe. Unfortunately, we here at Bonanza do not have the ability to reverse a direct credit card payment that you made to the seller via Stripe. This is why we recommend filing a credit card chargeback.

I checked on your support ticket and saw that you never responded after your initial message, so we were enable to provide further support regarding your purchase.

Sorry for the inconvenience.

Classificada 5 em 5 estrelas

Stunning!

Can I just say I got the bed! And it’s absolutely stunning a small issue with the bed not fitting right to start with informed the owner and he had someone come over and fix it 4 days later which over then bank holiday I thought was good! I feel it’s really good quality delivery service was good and the gentlemen were polite overal would highly recommend and look to buying in the future for my sons bed when I can!

1 de maio de 2023
Opinião espontânea

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