Bonvila Opiniões 527

Resposta da Bonvila

17/10/2024

Dear Ayşem ;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17/10/2024

Dear Helen ;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17/10/2024

Dear Kenan ;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17/10/2024

Dear Pauline;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17/10/2024

Dear Çağrı;

Every feedback we receive from our customers is really important to us. We answered all the details about this issue in the phone call we had with you and listened to you. and then took care of it. We make every effort to maintain the best possible service. This is largely due to your feedback. Unfortunately, from time to time, problems can occur with the partner companies we work with to carry out the work. In case of problems with the logistics companies in these regions, our company covers all the damages to the products you ordered free of charge. However, let's not forget that each company has its own working principles and policies. As we mentioned in our previous communication, our company now carries out London deliveries directly. We believe that you will not encounter the same problem again.

Best regards

Resposta da Bonvila

13/08/2024

Dear Ayse Hanim,
First of all we always appreciate feedback. As it is clearly stated in the product description we store goods as frozen but deliver chilled and advise to consume within 24 hours according to food Standards Agency regulations. All our customers have different needs so we need to have a standard delivery method and if not specified with a comment, a standard shipment is made. We use gel packs and fridge bags that guarantee the products being chilled for up to 72 hours. Our regular delivery times are less than 24 hours to keep products as fresh as possible. We hope you were able to enjoy the order and wish you a great week.

Resposta da Bonvila

17/10/2024

Dear Şemsi;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.

Resposta da Bonvila

17/10/2024

Dear Ümit,

Thank you so much for your wonderful review! It seems there might have been a little mix-up when selecting the rating stars. To adjust it, you can simply delete your review, then rewrite and rate it again.

Warm regards,

Resposta da Bonvila

17/10/2024

Dear Dilek;

The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.

Warm Regards.