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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

what a lovely product I have received in my purchase. The best fitting I have ever had. True to its size. The quality of the fabric is excellent. High quality. Delivery was smooth and quick. customer... Ver mais

Classificada 5 em 5 estrelas

First time using this online Bonyhub as advertised on Facebook. The service on chat was wonderful as helped me all the way on measurements, all latest ranges with images and quick, friendly reply... Ver mais

Classificada 1 em 5 estrelas

Don't buy from these. Items were poorly stitched with wobbly stitching and conditions of item extremely poor!!! They say returns is easy but they fail to mention that they charge restocking charges... Ver mais

Classificada 2 em 5 estrelas

I’m not going to exaggerate my experience! All the pictures in this website are stolen from legit sites. They don’t have any original pictures for items they sell. Hence, everything looks and comes di... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de moda feminina
  2. Loja de artigos de aromaterapia
  3. Loja de velas
  4. Loja de roupa
  5. Loja de acessórios de moda
  6. Ourivesaria

Escrito pela empresa

Bonyhub.co.uk online shopping has come up with a dream of providing all handcrafted jewelry,clothing and accessories at amazing low price and speedy delivery.We aim at satisfying women's cravings for shopping the authentic,unique design, origin,handmade and crafted india products. We hold an experience of 10 years of Customer satisfaction in the field of Online shopping.We have always understood the value of your hard-earned money and we respect it. This is for the reason why we withstand with you providing heavy discounts and cheap prices on your handpicked products.We believe in customer satisfaction at best deals. Our concept is bringing worlds most ethnic and exclusive products for you to add glamour on your beauty. Our team travels to every state of the countries and handpicks every item for you with high quality standard and perfection.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

189 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 41% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

what a lovely product I have received…

what a lovely product I have received in my purchase. The best fitting I have ever had. True to its size. The quality of the fabric is excellent. High quality. Delivery was smooth and quick. customer service is amazing. I am glad I have finally found this amazing company.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Wedding outfit

First time using Bonyhub, what a find,
Bought a wedding guest outfit.it’s fabulous!!!
Lovely material fits perfectly.
Can’t wait to wear it on the day
Thank you ⭐️⭐️⭐️⭐️⭐️
,

9 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First time using this online Bonyhub…

First time using this online Bonyhub as advertised on Facebook. The service on chat was wonderful as helped me all the way on measurements, all latest ranges with images and quick, friendly reply to all my questions. Received the garments within timeframe. After seeing my clothes my husband has also ordered Indian suit from Bonyhub.

29 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Warning: they lie about sizes

I have bought a few suits from Bonyhub and half of them have come back with the wrong sizes. They cut out the label so you can't prove it and send you the wrong size. They also make it very difficult to return the items. The other half of the suits were nice, but purchase at your own risk.

11 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don't buy from these

Don't buy from these. Items were poorly stitched with wobbly stitching and conditions of item extremely poor!!!
They say returns is easy but they fail to mention that they charge restocking charges and other fees!! I spent £75 and only received £58 back. DISGUSTING.
IF THEY HAD SENT ITEMS AS SHOWN WOULD HAVE BEEN OK BUT THEY ARE SCAMMING CUSTOMERS AS EVEN IF ITEMS ARE RETURNED THEY ARE MAKING A PROFIT
WILL NEVER TRUST OR RECOMMENF!!!!!

16 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Colour not at all the same as photos…

Colour not at all the same as photos advertised. Not even near. When returning I lost over £15 in shipping and return fines. Not shopping here again.

13 de janeiro de 2026
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

Hello,

We’re sorry to hear you were unhappy with your experience. We would like to clarify that the £39.99 product amount was fully refunded, which was processed successfully.

As stated in our refund policy, shipping fees (£7.99) are non-refundable once an order has been dispatched, as this cost is charged by the courier service.

We always aim to be fair and transparent.

Thank you.

Classificada 5 em 5 estrelas

Best One Minute Sarees!!

Customer service are brilliant, always reply promptly to help with any enquiries. I ordered the one minute saree and it’s perfect. Very very easy to put on and looks so flattering and beautiful. Will definitely be ordering again!

14 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Rasha was amazing and so helpful in…

Rasha was amazing and so helpful in helping me decide and wasn't forceful and pushy into buying. She helped with the sizes and told me about the best discounts that were available. Also the availability of items. She was mostly very patient in answering my questions. She was absolutely amazing.

24 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Hiked Up prices

Nothing wrong with the clothes but I find it difficult to understand their pricing . I’ve bought quite a few items from them in the last year and those same kurti’s or salwar kameez are Now double the price … how can they justify the jump in the prices within a matter of weeks .
Talk about ripping off the customers

1 de novembro de 2025
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

We understand that price changes can be frustrating, and we want to clarify that our pricing has not increased arbitrarily or within weeks. Over the past year, we have faced significant increases in VAT cost,manufacturing costs, including fabric prices, skilled labour, embroidery work, logistics, import duties, and compliance costs in the UK.

Classificada 2 em 5 estrelas

Fake pictures and low quality products

I’m not going to exaggerate my experience! All the pictures in this website are stolen from legit sites. They don’t have any original pictures for items they sell. Hence, everything looks and comes different. Stitches are poor. However, I gave 2 stars as they’ve delivered my stuff within given time and accepted my return smoothly.

1 de julho de 2025
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

Our product images are sourced from our suppliers and manufacturers, which is standard practice in the fashion industry, particularly for ethnic wear. As with handcrafted and embroidered garments, there can sometimes be minor variations in stitching, colour, or detailing, which are inherent to such products and may differ slightly from studio photographs.

We also appreciate you acknowledging that your order was delivered within the promised timeframe and that your return was handled smoothly, as customer service is very important to us.

Classificada 1 em 5 estrelas

Beware of this company especially when it comes to returns.

EDIT NO 2- I would reduce this rating to a zero if possible just for the sheer number of lies told here. I most definitely added in my order and personal details within the parcel- so there would have been no issues whatsoever in identifying it.
And also most definitely submitted the online process for returns as required.
Since my dealings with them I have read many negative reviews which had I done so initially I would not have bothered giving them any custom
Not sure why the company cannot just apologise and move forward graciously especially on a public platform. A sure quick way to failure…


EDIT-reduced to one star due to inefficiency of processing refunds unless chased.
‘Note the reply from BONYHUB below is untrue. I had to open a case with my bank to obtain my refund from this company. They received my returns parcel on November 11th and I obtained a refund on December the 10th only after opening a case with my bank and after numerous emails to the company. Returns address was also not sent automatically until I requested a number of times. In short this company does not make it easy to return items and then tries to avoid refunding unless chased.’

Original message posted here:
I need the return address to return an order which I have had approval for on my account but no email sent with return address
I have emailed a few times now but with no luck.
My order number is 216911 in case anyone from Bonyhub is reading this please send me return address asap
Thanks

9 de novembro de 2025
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

Hello,
Thank you for your update. We would like to clarify a few points factually, for transparency.

Our return process is fully automated. The return address is issued automatically only when a return is submitted through the online returns portal. If a return request is not completed online, the system cannot generate or send return instructions. This is why customers are required to submit their return request via their account.

In this case, there was also a delay in identifying the returned parcel because the package did not include order details inside the parcel, making it difficult to match the item to the correct order upon arrival. This unfortunately extended the processing time.

We would also like to clarify that the refund was issued by us, not by the bank. While a bank inquiry may have been opened, the refund itself was processed directly by BONYHUB once the return was identified and approved, in line with our policy.

We do not avoid or withhold refunds and always process them once returns are correctly received, identified, and approved. We regret any frustration caused and continue to work on improving communication and turnaround times.

Thank you for your understanding.

Classificada 1 em 5 estrelas

NO REFUND

They are not replying about my refund Bonyhub .I posted them product back and spent my money and now they stopped replying me . And they also received their product back .
BIG WASTE OF MONEY
please never buy from this website , it’s fraud .

8 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible company

Terrible company . Ordered a item was too big shipped on 22nd sept and still no refund such a headache company I do not recommend

6 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Very good customer service

I've ordered a few items to choose from and received them within a week. I returned some which was straight forward (for a fee though but I guess that's why Bonyhub can maintain the competitive prices on their items). The refund process was done as described in the terms and when I asked the customer service team questions, I got quick and reliable answers within 24h. Very good experience all round.

14 de agosto de 2025
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

Thank you so much for encourgaing words

Classificada 5 em 5 estrelas

Great customer service!!!

I have bought a gown saree from bonyhub and it was very nice, looks exactly same as in the picture and correct size too. Very good customer service too. There was an issue with my order, it was my mistake, i have contacted bonyhub through whats app. Soved my issue within two days, i recieved my order on time, i cant wait to shop more 😊

2 de julho de 2025
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

Thank you so much

Classificada 1 em 5 estrelas

Worst scam ever

I even have pictures of how insanely awful this saree was but, ripped edges, loose threads literally everywhere, edges cut up by what seems like a child, AWFUL material nothing like the pic, massive blouse, golden design of hem ending in random places on the saree, SEWING marks where the golden hem wasnt, see through and literally messed up everywhere, i am a working STUDENT, i bought the saree for £60 which is 3 days of work for me, it aint easy for everyone, i was gonna cry when it came with the worst material known to man after wanting to treat myself one time.

Edit: their attempt to remove my review as “defamation” rather than fix their issue was insane, they wanna call this defamation till ill pull up with pics of how RIDICULOUSLY the edges were cut up and the there were more threads than effort put into actually making this. Do better💀

9 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

My refund is not paid

I ordered a ready made saree. Arrived on time. Did not fit me. I contacted Customer Services and asked about how to return. I followed every step. Paid for the postage. No refund has arrived. I have emailed Customer Services several times with absolutely NO replies!!! Extremely disappointing. Will get my credit card involved. Will NEVER EVER order to this company again.

24 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer care

Bonyhub kept in touch throughout with any issues faced, my delivery arrived much sooner then expected and I was able to wear my new clothes for a function! Im so pleased and would definitely buy last minute outfits again!

5 de junho de 2025
Opinião espontânea
logótipo da Bonyhub Limited

Resposta da Bonyhub Limited

Thank you

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