Boody EU Opiniões 79

Resposta da Boody EU

Actualizada a 10/04/2026

Thank you so much for taking the time to share your experience, Emma! We’re glad we could resolve the issue with your damaged item.

It’s wonderful to hear that our Community Happiness Team's responsiveness and our product quality made a positive difference, and we truly appreciate your kind words.

We also wanted to thank you for your understanding in regard to our Returns policy. We strive to be as transparent as possible here at Boody, and we can't wait to provide more of our signature Boody comfort again in the future.

With Gratitude,
~Team Boody

Resposta da Boody EU

10/04/2026

Hi there, Jacqui,

We’re so sorry to hear about your experience, and we truly understand how upsetting this must have been, especially given your recent mastectomy. You deserve to receive your order in perfect condition, and we’re really sorry this wasn’t the case on either occasion with us.

We sincerely apologise that your parcel arrived damaged. As confirmed in your email exchange with our Customer Happiness Team, while we would never send our parcels in this condition, once they’re with the third-party courier, we unfortunately don’t have control over how they’re handled in transit, but rest assured, we've provided your feedback to the team.

We can see that our team had arranged a refund and resolution for you. That said, we completely understand that this doesn’t take away from the disappointment you experienced.

We truly value your support, and we hope to provide more of our signature Boody comfort in the future.

With Gratitude,
~ Team Boody

Resposta da Boody EU

20/02/2026

Hi there,

Thank you for taking the time to share your feedback.

We know how disappointing it can be to finally try a style you’ve been waiting for, especially when your usual size hasn’t been available.
While we do provide a detailed size guide and measurement chart online to help customers choose their best fit, we understand that bras can feel very different once tried on, and cup shape and coverage preferences can vary from person to person.

Your comments about the XS cup size not aligning with your expectations are helpful, and we’ll be sure to pass this along to our product team for review.

Regarding returns, our shipping and return fees are outlined on our website prior to purchase so customers can make an informed decision.
We aim to be transparent about these costs, though we understand they can feel disappointing when an item isn’t quite right.

If you’d like support reviewing sizing options or exploring an alternative style that may offer more coverage, our team would be happy to assist!
You can reach us at customercare.uk@boody.com with your order number.

We appreciate you giving Boody a try and for sharing your experience.

With Gratitude,
~ Team Boody

Resposta da Boody EU

20/02/2026

Hi Beata,

Thank you for sharing such detailed feedback about your experience.

We’re sorry to hear that the items didn’t meet your expectations in terms of feel and fit. Comfort is at the heart of what we design, so it’s important for us to hear when something doesn’t feel right.

All of our fabric compositions are listed on each product page, and our core fabric is made from organically grown bamboo viscose blended with other fibres (such as elastane or nylon, depending on the style) to provide stretch, structure and durability. We would never label a product as bamboo if it were polyester.
That said, we understand that fabric feel can be subjective, and if the hand-feel wasn’t what you expected, that’s valid feedback.

In terms of fit, different styles are intentionally designed to be worn differently. For example, some pieces are designed as relaxed, everyday layers, while others, like seamfree or base-layer styles, are created to sit closer to the skin for a smooth finish under clothing.
We also provide fit notes and garment measurements online to help set expectations, though we appreciate that real-life wear can sometimes feel different.

Your comments about the undershorts riding up and the variation in sizing across styles are particularly helpful, and we’ll be sure to pass this along to our design team for review.

If you’d like assistance reviewing alternative styles that may better suit your preferences, our team is always here to help. Please feel free to reach out to us at customercare.uk@boody.com with your order details; we’d be glad to assist.

Thank you again for taking the time to share your experience.

With Gratitude,
~ Team Boody

Resposta da Boody EU

9/02/2026

Hi Hannah,

Thank you for taking the time to share your feedback, and we’re really glad your order reached you in good time!

To provide further details about our fabrics' composition, we test our products relentlessly, and after countless hours of R&D, we made the decision to include some additional materials besides bamboo viscose or lyocell. This is because bamboo yarn alone does not provide enough strength, drape, and stretch to produce functional garments that move with you throughout the day and withstand repeated wash and wear. To create high-quality products that last, we sometimes need to make these carefully considered compromises.

Some of our other fabrics, such as our Lightweight Bamboo Jersey Fabric, contains 95% bamboo viscose and 5% elastane, which is a good example of how we adjust the fabric mix for function while keeping the bamboo content high. Ultimately, it’s all about ensuring each product performs as intended.

We also aim to be transparent about our materials, which is why each product page includes a dedicated fabric section. This shares more detail about the handfeel, weight, construction, and full fabric composition, to help give a clearer picture of what to expect before purchasing.

Thank you again for sharing your feedback; it’s genuinely appreciated and helps us reflect on how we communicate these details more clearly.

With Gratitude,
~ Team Boody

Resposta da Boody EU

5/11/2025

Hi Sarah,

Thank you for taking the time to share your experience.

We’re really sorry to hear that your bra didn’t meet your expectations, and we completely understand how disappointing it must have been to deal with the issues you mentioned.

We truly appreciate you letting us know about the padding and strap concerns. Feedback like yours is invaluable to our Design team, as it helps us understand how our products perform in real life and guides improvements for future styles.

We’re so grateful that you gave us the opportunity to make things right, and we hope you’re enjoying your new bra.

Thank you again for your honesty and support.

With Gratitude,
~ Team Boody

Resposta da Boody EU

17/10/2025

Hi there,

Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.

Each of our bra styles is thoughtfully designed to support different body shapes and preferences, which can mean the fit varies slightly between styles. For example, our Full Bust range offers additional support and adjustable features, while other designs focus on everyday comfort and light support.

Our standard return and exchange policy, including the return label fee, is outlined on our website. For added flexibility, we also offer Return Coverage (Checkout+) for a flat fee at checkout, which covers the cost of return shipping if you need to send something back.

We’d really like to better understand your experience and help you find the most comfortable fit.

Please reach out to our team at customercare.uk@boody.com. We’d love to assist you personally.

With Gratitude
~ The Boody Team

Resposta da Boody EU

1/10/2025

Hi Luisa,

We’re truly sorry to hear about your experience with your recent order.

We completely understand how disappointing it can feel when shipping takes longer than expected, and we appreciate you taking the time to share your feedback.

As per our Shipping & Delivery policy, all orders placed through our EU website are dispatched from our warehouse in Essex, England.

Delivery to Portugal typically takes 11–15 business days, and we can see your order was shipped on September 15th and delivered on September 30th, which falls within this timeframe.

That said, we understand that the route and customs delays you experienced didn’t feel straightforward or smooth.

We’re always looking for ways to improve our customers’ experience, and your feedback is incredibly valuable as we review our shipping partners and processes.

If there’s anything else we can do to support you, please don’t hesitate to reach out to our Customer Care team directly. We're here to help.

Thank you again for your feedback and for giving Boody a try.

With Gratitude,
~ Team Boody

Resposta da Boody EU

14/08/2025

Thank you so much for taking the time to share your experience, Jennifer! We’re glad we could resolve the issue with your lounge pants and that you’re happy with the new pair.

It’s wonderful to hear that our Community Happiness Team's responsiveness and support made a positive difference.

We truly appreciate your continued support and recommendation, and we look forward to keeping you comfortable with Boody for years to come!

Resposta da Boody EU

5/06/2025

Hi there, Lucia,

Firstly, thank you so much for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers, even when it’s not the experience we aim to deliver.

We’re truly sorry to hear that we’ve fallen short this time. Please know that we take your concerns seriously, and we’d love the opportunity to make things right.

Our Customer Service Coordinator has reached out to you via email with a resolution, and we hope it goes some way in addressing the issue.

Once again, thank you for bringing this to our attention.

We completely understand how disappointing this experience must have been, and we're here if you'd like to continue the conversation or need further support.

With Gratitude,
Team Boody

Resposta da Boody EU

26/06/2025

We’re really sorry to hear the shorts haven’t worked out for you, that’s definitely not the experience we want for our community.

We appreciate your kind words about the fabric and pocket feature, but we understand how frustrating it must be for the legs to roll up, especially when comfort and anti-chafing are key.

Your feedback is invaluable and has been passed on to our Design Team as we continue to improve our designs. If you’d be open to chatting further, we’d love to help. Please don't hesitate to reach out to our Community Happiness Team.

With Gratitude,
Team Boody