BookingNinja Opiniões 

53
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Not a very nice system to use compared to many others. Getting charged 20p for a Text confirmation that I never asked for has given me a bad impression of the restaurant before I even go.

A empresa respondeu

Classificada 5 em 5 estrelas

Our gaming cafe had a unique need for table reservations that other reservation systems could not accommodate. I stumbled upon BookingNinja, which was perfect. I worked with their amazing team on chan... Ver mais

Classificada 5 em 5 estrelas

Booking Ninja has been incredible for us. As a Board Game Cafe that runs different events every day we had very specific and niche needs. Rob and the team were able to adjust the front and back end of... Ver mais

Classificada 5 em 5 estrelas

BookingNinja has been a massive aid to us in our business! A few tech issues from time to time but always solved quickly thanks to the hard working team who put more care into customer needs than an... Ver mais

Informações sobre a empresa

  1. Serviço de empresa para empresa

Escrito pela empresa

BookingNinja is an independent family run business that offers powerful booking software for a wide range of industries.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(53)

21 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Best Booking System by Miles!

These guys are great. They were so helpful even before we moved to a paid plan. The front-end interface is so so slick, integrates perfectly into our website and the back-end clearly shows us all the information we could want. When we did have a suggestion for extra functionality, it was added within a week! I love that I as a tiny independent bar we offer a web booking service that is so professional and how BookingNinja has not obliterated the competition is beyond me because the quality of the product and service certainly does!

3 de janeiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Ace ✨

Ace! So helpful. Really went above and beyond on a couple of things in the last week.

Had a little bit of a rocky patch last year, as with most things but now back to top notch.

Onwards and upwards ✨

2 de dezembro de 2022
Opinião espontânea
logótipo da BookingNinja

Resposta da BookingNinja

Hi Helen,

Obviously we've been talking outside of Trustpilot as I'm keen rather than appearing to be proactive, we actually worked on your issues. We've since this review put into place a better plan of action for support, rejigged how our free customers get support, and have started down the process of introducing phone support. Obviously a 1 star review hurts our business a lot, but more than that, it hurts personally that we failed you on this occasion. As spoken to you, I promise we'll make it right.

Classificada 5 em 5 estrelas

Cannot rate this team highly enough

We would like to say a huge thank you to the team at BookingNinja. We have recently swapped from our previous booking system and could not be happier. We have set up 2 venues and the system is exceptional. So flexible, catering for each venue of different sizes and requirements. The interface looks great on our websites. The administration is easy to use and most of all, we cannot compliment the development team enough. We have had moments of asking questions, not about issues, but simply special requests which they have implemented on the spot, expertly and efficiently. Something we would be normally charged £200+ per hours for from other companies. So as another plus, these guys are astounding value for money, and certainly exceeding their competitors in skill and customer service. We feel absolutely spoiled. So impressed with the system, the team and the seamless experience for our customers.
So many features which we are excited to try, although at the moment it's doing ten times what we had to use before so we've hit the ground running.
Thank you to Daniel and the team.

1 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant software & customer service!

Customer service and support is far beyond what I would ever have expected. Before I'd even spent any money Daniel was on hand to help set up the booking system and has even added a feature that I requested.

Can't fault the software, quick and easy to understand. Widget went onto the website without a hitch and looks seemless.

Thanks.

7 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing booking system & Customer Service

I spent many weeks trying to find booking software that would work for our business Pottery Painting, Clay Making, Potters Wheel. Because our business is not a restaurant finding the right booking system seemed impossible.

Booking Ninja saved the day. From the very beginning the free trail to see if the software would do what we wanted to signing up for the Gold package. I can not express how happy we are.

Daniel has been amazing at addressing the many bespoke requests that we have had because of how unique our business is.

Customer Service is 5 Star all the way

Having asked if we could change the booking calendar that customers use to something that shows each session and availability exactly as we want it too, Daniel made the changes and we can not be happier.

Customers can now see availability before they book sessions to paint or attend our potters wheel experience. Which is just brilliant.

Highly recommend using this software for taking online bookings.

Thank you so much Peacock Pottery Barn

26 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Ideal for our restaurant!

Booking Ninja is great! We opened our restaurant 6 months ago and I was looking for a rather cheap alternative to big companies like ResDiary that charge quite a lot for a small restaurant like us. Booking Ninja was incredibly simple to set up and their customer service is on another level. They have actually changed their websites immediately a few times after I've asked for something specific and I really appreciate it. Very simple to use, it has all the tools you need really. We are an independent restaurant and Booking Ninja suits our needs big time. Thanks to Daniel for all his hard work!

24 de fevereiro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect In Every Way

From start to finish the process of signing up and implementation has been easy enough for a novice like me.

I was able to access their technical support whilst only being a "free user" and was so impressed with the speed and clarity of the support the we subscribed immediately to a paid plan.

The platform has taken away the headache of table planning.

I particularly like the built in deposit charging system (Stripe) as a way to ensure that you don't get random bookings only to be cancelled with little to no notice, this is particularly good for smaller outlets like ours where tables are a premium.

I also like the fact that the platform is independent and operated by a team who I can tell are invested in their product.

9 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

BookingNinja is great.

BookingNinja has been a massive aid to us in our business! A few tech issues from time to time but always solved quickly thanks to the hard working team who put more care into customer needs than anything else!

If you need a booking system definitely give BookingNinja a try!

21 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Support Service

Had to contact support for some assistance and was very pleased with the rapid and efficient response. I would highly recommend Booking Ninja to anyone looking for an automated booking system.

21 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Powerful and Feature Rich

Powerful and feature rich booking system. We have had great feedback from our customers on the booking system which has become an essential part of our business. The team at bookingninja were way ahead of the pack during covid restrictions, issuing speedy updates to collect track and trace and other legally required info.
We have also made an unreasonable number of special requests, which the team have been more than happy to help us with.
All the service and features you could ever need at an excellent price.

20 de outubro de 2021
Opinião espontânea
logótipo da BookingNinja

Resposta da BookingNinja

Thanks so much :-) A lot of your special requests have made the product better for everyone!

That's a lovely review and really do appricate it!

I promise you, and hold me to this, that we will *always* strive to do right by our awesome venue holders :D

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