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I've been using Bookvault for my online book store since April 2024 and I have to say, bar the few odd hiccups which any printing company can have, I have been absolutely delighted with the quality of the books they produce, including my stunning bespoke editions. So are my readers! I want to say a special thanks to the Bookvault Team for their top notch customer service, especially Kayleigh, who always answers promptly and resolves all my issues :D

Good customer service with complex issue. So I am setting up on Bookvault and the email help is fine and response to their response is quick. However, for a complex problem their ten minute bookable video calls are fantastic. Curtis sorted a complex Bookvault Wordpress Woocommerce issue on the video call and answered various aligned questions well. A confident, well informed helpful and honest experience. I have dealt with before and his openness about pros and cons of various options gave me confidence in his answers.

This review is specifically about one amazing customer support agent at Bookvault: Tom. Tom went above and beyond to resolve an issue I was having, going so far as to ensure specialists came in to work on the printers and even mailing me a few dustjackets to approve since I had already spent so much on proofs and was overwhelmed and stressed about trying to resolve the issue on my own. I have never experienced such above and beyond customer service and if I could, I would send him a fruit basket or a winning lottery ticket because that man is gold. Bookvault, if you're reading this, give the man a raise!

Excellent customer service and swift reply to questions I have.

I had an old title with Print on Demand - World Wide (pre bookvault) which I wanted to transfer to bookvault to update and reprint. Tom was patient in tracking down the title and explaining to me how to transfer it without additional charge. I have also put on a couple of new titles and found the process - including sizing the cover - straightforward.

Firstly my books are stunning! They always come packed well and are beautiful, on the odd chance I need to contact anyone be it a query or minor issue the guys always do there best to help out! I’ve mainly dealt with Tom recently who has been excellent every time I’ve contacted him! Can’t fault them

I would like to share my positive experience with Bookvault over the past month. The support I've received has been exceptional, particularly from Kayleigh in customer support.

Kayleigh has not only addressed all my queries promptly but has also gone above and beyond to ensure I have the assistance I need.

I wholeheartedly recommend Bookvault to any independent Author looking for reliable service and support. 10/10

Outstanding customer service!
I had a paper and colour related issues with my second proof copy. Tom Morgan went above and beyond to help and sent a replacement copy free of charge - can’t thank him enough.
After trying a few major printing companies and being super disappointed with their quality and customer service, I switched to Bookvault. I am glad I did. I’ll definitely be ordering more copies of my book soon. Thank you!

So far, everything has been great, even from overseas. Kayleigh Cliffe has helped me tremendously. I can't wait to see the final product! Bookvault makes it easy to design incredible covers and book jackets and offers lots of options. Can't wait to see what the future holds for this company, and thank you Kayleigh!

BV have made the process of producing books so easy. Kayleigh at BV has been amazing in the speed and quality of her guidance, helping me fine tune my productions to a high quality very quickly. I look forward to working with on more and more titles in the future.

Outstanding Customer Support from Tom
Excellent service from BookVault, especially Tom Morgan who provided quick, detailed responses to my technical questions about ISBN distribution and pricing. He was transparent about platform limitations and clearly explained all my options for direct sales integration.
Tom's knowledge and professionalism make working with BookVault a great experience. The support quality is consistently excellent - exactly what you need for managing book distribution. Highly recommended!

A big thank you to my BV team member, Tom Morgan, who has helped me navigate the Bookvault US & UK system to find the perfect way to print my full color photographic garden and dog book! I ended up printing in the UK at an overall comparable price with superb glossy interior pages. Now I’m just hoping BV can connect with full US distribution (they do distribute via Amazon US) so my book will be available wherever readers wish to buy!

I had an issue with some orders, but Tom (Support team) helped me get it sorted. The issue was on the print side, and Tom didn't give up until the situation was fully resolved. I am so thankful for that!

I placed an order with Bookvault on March 26th and paid extra for express delivery, expecting the book to arrive by April 1st. It didn’t. I had to follow up myself, and only then was I told their printers were down — something they hadn’t communicated. They also said the express delivery date shown was only an "estimate," which is odd considering express services typically guarantee tighter timeframes, especially for an additional fee.

I requested and received a refund for the express shipping, and was told the book would arrive shortly. It’s now April 11th, and I still haven’t received it. Disappointed by the lack of communication, the delay, and the unreliable service. Update, they emailed me back today saying they cant assist me because they shipped the book and I didn't pay for additional tracking. So note, additional express delivery doesn't mean if you pay extra that it will arrive in time. And unless you pay for tracking too, if your order doesn't arrive it is not their problem. Update, I only received €5 refund for the express fee. No refund for the actual book that hasn’t arrived, or the publish fee of €16 I paid. Do in total I spend €31, got €5 refundedand nothing to show for it. Not to mention 3 weeks of wasted time.

Updated from 3-stars to 4-stars on April 16th after BookVault upgraded all my orders to rush status and got them printed and shipped.

Updated from 1-star to 3-stars on April 7, 2025:

After this review was published, I was contacted by BookVault Customer Service: "Firstly, please accept my sincerest apologies for the lack of response on this thread. It appears that the issue had been flagged for review by our IT team, but unfortunately wasn’t marked or escalated correctly — causing it to slip through the cracks."

Five days later (over 2 weeks after my initial order), I was told why my files didn't produce any books: The "Your Reference" field in the bulk upload HAD to be unique or the book order would silently fail (no warning, no error message, just no order processed). I re-uploaded my books with the new, unique codes, (worked around 2 website crashes when I tried to have the system generate unique IDs AND when I checked the box to get emails when my orders ship -- neither of which I could get to work), and it looks like my book orders are now in the system (and will print and ship at some point in the future).

Original Orders Placed March 24th, 2025:

I placed 51 bulk book orders in multiple batches. In one batch, 19 out of 20 book addresses (UK) were dropped or lost. In another, 3 out of 5 were lost. I reported the problems. "Tom" from customer support asked me to email him the batch files. I did. That was 10 days ago. No updates. No fixes. No books submitted. No books printed. Crickets.

On top of that, lots of the website functionality doesn't work: include a pdf, or ask to "send me email confirmations when books ship", etc. get 500 server errors or 404 file not found errors. REALLY PAINFUL.

I don't know if the 5-star reviews are fake or what, but this place is a dumpster fire. I plan to contact my credit card company to cancel the payments if I don't hear from them in the next 3 days with a fix or a refund.

If you have all the time in the world and plenty of money to pay in advance, maybe these guys are awesome. I wouldn't know because they don't actually seem to be able to print any books.

Wish it was otherwise because I spent a lot of time and money setting up titles and uploading bulk shipping files. Ugh.

I ordered a book , it was a print on demand book. I ordered it on the 28th February. I chose the none tracked delivery service.
When my book hadn't arrived by about two weeks ,I contacted them, just to be told there was nothing they could do as I didn't use a tracked delivery option,they didn't basically want to know.
The author of the book got in contact with them as quite a few people had told him that they hadn't received their books.
It then transpired that they hadn't even printed our books ,let alone posted them! I finally received my book a month after I'd ordered it. So it wasn't the non tracked delivery service that was at fault, but them themselves!

As a print-on-demand business Bookvault did a great job on my 272 page hardcover PPC book. There was an initial problem with blurred print which they rectified at no cost, so they take a pride in their work. That is the good news.
The bad news is in distribution. Having printed the book, we all want to sell it - Bookvault included. But though they promise 24 hours before it appears on Great British Book Shop, it has now been over a month and it still has not appeared. Initial responses to my queries revealed that there was some issues with distribution via Amazon (though the book has appeared on Amazon) but no explanation about why this should impact distribution via TGBBS, which will get me more money per book. Now, they have stopped responding to me.
It is important to keep customers informed about what is going on when there are problems and to give reasonable estimates about when the problem will be resolved. Customers will be patient if they are kept in the loop.
I have not been kept in the loop, I don't know what is going on, I fully expect the TGBBS offering of my book on Amazon to disappear any day, so I have set the book up on Amazon myself. Less money for me - but at least I will get something!

Not reliable at all. The colours are not true to the file submitted. I requested a proof of my book. It printed fine so I bought 20 copies and when they arrived the colours on ALL copies were distorted. How can an author trust this company? It reflects very poorly on my brand. I have asked them to either send me new prints or the money back. Let’s see if they own their mistake. VERY UNRELIABLE AND UNPROFESSIONAL.

I have been using Bookvault for over two years for POD printing of paperback novels and illustrated children’s books and the quality of printing, service and delivery has always been outstanding, far exceeding that of their competitors. Orders of the children’s books are normally 2-300 and are bought for resale in schools. It was indeed a great relief to find Bookvault since their main competitors were consistently of poor quality; Ingram Spark in particular regularly supplying substandard, unsaleable books by the dozen and then replacing them with equally substandard books, having insisted that the covers were separated from the books and photographed to prove it before replacing them with more substandard books - the cover removal presumably to prevent underhand sale of the books.

When a recent order to Bookvault resulted in a large number of substandard books, I was surprised as well as disappointed. But on contacting customer relations, they couldn’t have been more helpful. In my query, I sent a few photos of the problems and, given experiences with Ingram and Amazon in the past, offered to remove all the covers. Bookvault replied immediately to apologise and then to say that cover removal was totally unnecessary. All the substandard books were replaced and the replacements were perfect. I informed BV that although the substandard books were not acceptable for resale, rather than bin them, they would be given to charities for distribution to schools with scant resources. BV readily supported this. Some of the books have already gone schools in Thailand and the rest will eventually go to schools in Kenya.
So, in summary, top marks to Bookvault for dealing honorably and sensibly with what was probably a post-Christmas period technical glitch. They are a totally professional company who interact constructively with clients and I have no reservations over recommending them.

I changed to Bookvault after problems with a previous printer. The book quality is lovely, something my readers have commented on. Any problems are answered promptly with quick resolution. It's so nice to deal with a company who care about their products and are so helpful.