Boori Opiniões 

Item was delivered damaged and customer services has not resolved the problem. I’m having to escalate this further to obtain a solution.

Awful customer service. Item is completely different from the website. Contacted now 3 times, theyve responded to a Google review saying they’ve contacted but this is complete rubbish. No attempts to contact me at all.

I haven’t received half of the bed component. I tried to reach out to you through emails and phone and I did not get any response .

Could you get back to me at last

I have had a horrendous experience buying from this company. I purchased a bed guard that didn’t fit my son’s bed. I emailed requesting a return and they said they would be deducting £22 off my refund for shipping. I thought that was quite high so I replied saying I thought that was quite expensive to return my item but still I needed to send it back as it was no use to me. I have since then sent 3 emailing requesting help with returning my item and then I sent one to head office as I had no response from anyone. I have also not received a response from the head office either so I am stuck with a £60 item I do not need. This is my first time buying from boori and I will never purchase anything again as what should have been a very simple transaction has turned into a very stressful experience. So everyone just be mindful the returns cost is very high and the communication with the company is very poor.

I bought the ergonomic chair and desk for my son(order number 22925), only the desk got delivered and customer service is ignoring my emails regarding delivery of the rest of the order, while I'm receiving generic emails that the order is complete. Overpriced items with poor customer service, avoid!

Excellent product and good delivery time. Also kept me informed about delivery.

Really beautiful crib, arrived super fast after I ordered it from the website. Simple to build while being heavily pregnant too. I'm happy, thank you.

I've found ordering from Boori extremely confusing and have not yet had any response or my products I ordered. I placed an order for 2 bed side rails and the next day received an email with an additional invoice requesting £38 with no explanation. The main body of the email says "This has already been paid in full. If you receive notice of owing 1 or 2 cents on your invoice, please disregard - this is a rounding error issue." I've tried to contact Boori via 4 different routes: Online Contact form on their website, Instagram, direct email and calling them (goes straight through to voicemail) and I haven't had any responses which aren't automatic. I have had an email saying my product is dispatched but this was 10 days ago and the tracking link says the product isn't with the Courier. I personally wouldn't buy from this company and am currently unsure if my products will ever arrive.

Terrible customer service...

I've order a Bronte Single Bed earlier this month, and I've only receive 1 parcel out for 3... No response by email, hanging up the phone, this is simply not acceptable.

UPDATE: 2 days later and we still haven't heard back, or haven't been able to reach you. Can you please update us ASAP?

I’m really happy with the mattress I bought for my 2-year-old daughter. The quality is excellent, it’s comfortable, and she absolutely loves sleeping on it. The delivery was also quick and smooth, with the mattress arriving in perfect condition. Overall, a great product and excellent service. I would definitely recommend it! ⭐⭐⭐⭐⭐

Great quality and easy to build

Tricky customer service process, there was a bit of a slow response. Also when they set up a payment for you they do not itemise what you are buying so things could be left off of your order. The prices customer service quote do not take online website offers into consideration so if there is a website promo you must state it so they adjust the pricing. Because I didn’t get an itemised list with my payment link, I had to manually check all the items were prices correctly. The representative left an item off my payment link so it had to be redone. Unfortunately the part I needed was not on the website so I had to email customer service. The good thing is Boori is outstanding quality built to last and they stock parts for their many cots and furniture articles.

I placed an order 2 weeks ago and the order was canceled without any reason or refund. I tried to call them which always go straight into voicemail, then you can’t leave a voicemail because the mailbox is full. I tried to email them and no one is coming back to my email. They left me no choice but to report this on Trustpilot, please contact me asap and provide an update on the order. The order number is 22679, I don’t want to cancel, please ship it asap.

Update – 18 August 2026

Unfortunately, despite Boori’s public reply saying they were investigating my order, there has still been absolutely no progress.

What is particularly concerning is that Boori initially provided me with a delivery tracking number, but then contacted the courier and cancelled the delivery themselves. Since then, I have been unable to get any meaningful response from them.

To be clear, I am not asking for a refund. I want Boori to fulfil my order and deliver the goods I paid for.

My order number (22679) was already clearly stated in my original review, yet Boori’s public response asked me to provide it again. More than two weeks have now passed since that response, and I have still received no delivery and no meaningful explanation. Emails remain unanswered and I cannot get through to anyone by phone.

Boori accepted my payment, arranged the delivery, provided a tracking number, and then cancelled that delivery themselves before becoming effectively unreachable. This sequence of events is extremely concerning.

I am now considering taking formal legal action if Boori continues to fail to fulfil my order.

I am simply asking Boori to honour the order I paid for and deliver my goods, rather than merely posting a public response to my Trustpilot review.

Ordered the Neat bunk bed in the pink colour but they have sent one box (of five) in the wrong colour. Have been trying to contact them for 4 days now and no response whatsoever. So we have a half built bunk bed and two very disappointed children. If they put more effort into selecting the right boxes in the first place for the delivery company, or responded to my emails, then I would have given them more stars. Order #22824

I ordered a Boori Oasis cot and bedding to go with it. The cot is really well made and finished and the bedding is of lovely quality. It was easy to build with the included Allen keys.

Love the Boori range of children's bedroom furniture especially the Avalon series. Good quality, and looks great.

FAB! GREAT SERVICE AND LOVLEY PRODUCTS!

Very informative and kept us updated at all times

I had a great experience with boori. The customer service was excellent, and the staff were very polite, friendly, and professional throughout. They were helpful, responded promptly to my questions, and made the whole process smooth and easy. I would definitely recommend them and would be happy to use their services again.

Terrible customer service
Got promised that the correct bedding would be sent out, never did, to then be told i have to purchase more. Very long replies and very unhelpful and rude especially when ive spent thousands. Would advise anyone against this company as theyll ruin your experience