Borough 22 Doughnuts Opiniões 

259
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Purchased a box of jam doughnuts as a gift after buying and enjoying a few in store. Have to say they were delicious and the recipient enjoyed them. A quick refresh in the microwave made them very tas... Ver mais

Classificada 3 em 5 estrelas

Follow up on the below, hence increasing the review score: Delivery arrived late as the DPD driver signed off the parcel before expiring of the time slot, knowing will eventually deli... Ver mais

Classificada 3 em 5 estrelas

I used to order fried donuts mail order regularly. I used to heat them up in the oven and they were delicious! A crispy exterior and fluffy middle, just like real fried donuts. However recently... Ver mais

Classificada 5 em 5 estrelas

Product is easy to order online. Regular email updates on processing of order etc. very pleased with the quality of the packaging (each donut had it's own compartment in the box). Product was fresh... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de donuts
  2. também em
  3. Padaria
  4. Restaurante de alimentos sem glúten
  5. Restaurante vegan

Escrito pela empresa

The UK's most inclusive doughnut. Multi-award-winning allergen-free doughnuts that are celebrated for their amazing taste. You will not believe they are free-from anything. Certified gluten-free, plant-based and suitable for those on low FODMAP, low sugar diets and also halal and kosher friendly. Despite all of this they are still loved by those who have no dietary requirements whatsoever, hence our opening statement, the most inclusive doughnut. Safe for those who need to be but zero compromise for those that don't!


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

259 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 87% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(259)

58 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Underwhelming but glad I tried them finally

I was so excited to try Borough 22 Doughnuts and travelled up to Selfridges mid-day to try and get my hands on some. I spent around £32 on 6 and I honestly was pretty disappointed.

-Quite of a few of them did not seem fresh at all
-Despite buying 6 different flavours, they all tasted pretty much the same. The only one which stood out was the Boston cream- probably because of the chocolate

Overall it was a bit underwhelming and I probably wouldn’t buy again although happy I tried them!

7 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Really disappointed

Really disappointed. I spent £12 on 2 donuts at the Selfridges Foodhall yesterday and they were inedible. I can only compared them to the texture of an old dried out sticky toffee pudding. I threw both away, what a waste of money.

4 de abril de 2025
Opinião espontânea
logótipo da Borough 22 Doughnuts

Resposta da Borough 22 Doughnuts

Hi Denise,

I’m so sorry to hear about your recent experience with our doughnuts at Selfridges. This is far from the standard we hold ourselves to, and I completely understand how disappointing it must have been—especially after spending your hard-earned money and looking forward to a treat.

We pride ourselves on the quality and freshness of our products, so it's deeply concerning to hear that yours were not up to scratch. I’d really appreciate the opportunity to look into what went wrong here and make it right for you.

Please could email our customer services at borough 22 doughnuts dot com email with a few more details—what day and time you purchased them, and which flavours you chose? In the meantime, I’d love to send you a replacement on us, or arrange a full refund if you’d prefer. Just let us know what works best for you.

Thank you for bringing this to our attention—we genuinely value your feedback as we cannot get better without it.

Warm regards,

Borough 22 Customer Services.

Classificada 5 em 5 estrelas

These gluten-free doughnuts are a…

These gluten-free doughnuts are a delightful surprise, exceeding all expectations. The texture is light and airy, not at all dense like some gluten-free treats can be. The flavors are well-balanced and satisfying, offering a truly enjoyable experience. They are a testament to the fact that delicious treats can be made without gluten. I highly recommend these doughnuts to anyone, regardless of dietary restrictions.

27 de março de 2025
Classificada 1 em 5 estrelas

Awful doughnuts

Awful doughnuts - avoid at all costs! Doughnuts were purchased and eaten a few hours later but they were unbelievably dry and inedible! At almost £20 for three doughnuts that ended up in the bin, I was very disappointed. Reached out to customer service but was ignored!

26 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent gluten free donuts

Excellent gluten free donuts, nicely glazed. Would definitely buy again although it’s a shame 6 is the minimum order as if it were less I’d order all the time!

27 de fevereiro de 2025
Classificada 1 em 5 estrelas

My doughnuts didn’t arrive

My doughnuts didn’t arrive. It was really difficult to speak to anyone too as their website only allows you to send a message which they take a while to respond to. Not helpful if you’re relying on and expecting an order. Just a very disappointing experience all round.

27 de fevereiro de 2025
Classificada 5 em 5 estrelas

Excellent

Excellent! Such a treat to have delicious gluten and dairy free doughnuts.

They are expensive but worth splashing out on!!

27 de fevereiro de 2025
Classificada 1 em 5 estrelas

Awful company

Awful company! Spent £40 on donuts,Delivery driver refused to deliver to our reception, company claimed its only a partial address but there's a reception that takes deliveries! Had my number but never called to querie. Tried to arrange redelivery but was refused.
Customer service advice was sorry but you have to rebuy them despite the issue being with their delivery company. AVOID!

11 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

As a celiac of over 10 years I was so…

As a celiac of over 10 years I was so excited to try these donuts!! They absolutely slapped!!! So yummy! I got 6 to take home after they let me try one at the counter. Nom nom nom!!! Smashing it guys. Thanks for representing the gluten free community. Love x

19 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Love it

Love it! First time we try here in qiff 2025. Thank you for serving us Jakr. I love to eat this that I will not feel guilty so much 🫶🫶🫶🫶🫶 five star

12 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Will not buy again

Doughnuts were very small and unappealing.

The warming instructions were far too long and ended up with a hot lump of sticky mess.

Will not be buying these again, especially given the exorbitant price.

28 de janeiro de 2025

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