BOSSU Opiniões 120

Resposta da BOSSU

19/08/2024

Dear Ally,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We completely understand your frustration regarding the delayed delivery, and we regret that this issue occurred.

As you mentioned, there was indeed a delay due to an unforeseen logistics issue with our courier, Royal Mail. This is not the level of service we strive to provide, and we are sorry that this impacted your experience with us. We did our best to rectify the situation by providing a free return label and ensuring the item was eventually delivered to you.

We understand that waiting longer than expected is disappointing, especially when you paid for expedited delivery. Please know that we take these concerns seriously and have since reviewed our processes with Royal Mail to prevent such issues from happening in the future.

Regarding your request for a refund, it’s important to note that your item was successfully delivered and received, as confirmed by the courier. We have also noted that a chargeback attempt was made, which was unfortunately rejected due to this proof of delivery. While we understand your dissatisfaction, we believe we have done everything within our power to resolve the matter, including offering a free return for your convenience.

We always aim to be transparent and fair in our dealings, and we regret that this situation has left you feeling otherwise. Should you still wish to return the item, we remain open to assisting you with this process. Your satisfaction is important to us, and we would like the opportunity to regain your trust.

We apologize once again for the inconvenience you faced and thank you for your understanding as we continue to improve our service.Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We completely understand your frustration regarding the delayed delivery, and we regret that this issue occurred.

As you mentioned, there was indeed a delay due to an unforeseen logistics issue with our courier, Royal Mail. This is not the level of service we strive to provide, and we are sorry that this impacted your experience with us. We did our best to rectify the situation by providing a free return label and ensuring the item was eventually delivered to you.

We understand that waiting longer than expected is disappointing, especially when you paid for expedited delivery. Please know that we take these concerns seriously and have since reviewed our processes with Royal Mail to prevent such issues from happening in the future.

Regarding your request for a refund, it’s important to note that your item was successfully delivered and received, as confirmed by the courier. We have also noted that a chargeback attempt was made, which was unfortunately rejected due to this proof of delivery. While we understand your dissatisfaction, we believe we have done everything within our power to resolve the matter, including offering a free return for your convenience.

We always aim to be transparent and fair in our dealings, and we regret that this situation has left you feeling otherwise. Should you still wish to return the item, we remain open to assisting you with this process. Your satisfaction is important to us, and we would like the opportunity to regain your trust.

We apologize once again for the inconvenience you faced and thank you for your understanding as we continue to improve our service.

Resposta da BOSSU

19/08/2024

Dear Bethany,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you encountered with your recent purchase of the PS5 and controller. We understand how important it is for everything to go smoothly, especially when it's for a special occasion like your daughter's birthday.

Regarding your request for a grievance policy, please note that as this is a consumer purchase, such a policy does not typically apply. However, we take all customer concerns very seriously and are committed to resolving any issues to your satisfaction.

To address the situation with the PS5 and controller, we offered a free return so that we could inspect the items and process a refund or exchange as needed. Since we have not yet received the return, we want to ensure that there are no further barriers to you completing this process. If you still wish to return the items or need assistance with setting up or troubleshooting the console, we are here to help.

Please let us know how you would like to proceed, and we will do everything we can to resolve this matter promptly. Your satisfaction is our priority, and we are keen to turn this experience around for you.

Once again, we apologize for any distress caused, and we appreciate your understanding as we work to make things right.

Resposta da BOSSU

11/04/2024

Thank you for your kind words, if you need anything else please feel free to reach out!

Resposta da BOSSU

11/04/2024

Thank you for your kind words, if you need anything else please feel free to reach out!