Boulies Opiniões 

186
TrustScore: 3.5 em 5

3,3

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Classificada 3 em 5 estrelas

Left arm surface arrived scuffed - not massive damage, but definitely not what you wanna see when you unbox something new. Got in touch with support and they were actually really good about it, arrang... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I reported my missing part on Monday morning. By Monday afternoon I had a tracking number, and the part arrived on Wednesday. The agent even sent me an installation guide - no questions asked.

A empresa respondeu

Classificada 3 em 5 estrelas

Had my chair only for a few months. Gas lift mechanism is shot. My chair now randomly starts to slowly sink when I'm at my computer. I've had people laughing at me in video calls as they watch me sl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I initially was unhappy with my experience when I wanted to return a chair due to the courier. Boullies and the agent (Emma) I spoke to resolved my issue and was always in contact. They have fixed any... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

186 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,3

Todas as opiniões

(186)

34 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The delivery was fast

The delivery was fast, and I got it in two days. The product is okay, however the box shows signs of wear. It's incredibly simple to adjust the tilt angles and height.

23 de fevereiro de 2024
Classificada 5 em 5 estrelas

Great experience

Great experience. The product is as described, delivery was fast and they answered my email query in record time. Would recommend

6 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The customer service was incredibly…

The customer service was incredibly helpful. I chose the right chair for my mom as a Christmas gift. Being short, she had difficulty finding the right chair, but their recommendations were spot on. My mom was delighted with it, and I was happy too.

11 de fevereiro de 2024
Classificada 5 em 5 estrelas

Very good chair with a good price.

Very easy to assemble. Had it for over a year and not many problems. Only issue is the left armrest, as it seemed to be broken inside, causing it to be consistently wobbly. Upon reaching out to them through the website, I promptly received new armrests. Now, I can use the chair normally again. Overall very good for price.

12 de fevereiro de 2024
Classificada 5 em 5 estrelas

My partner and I each have one of the…

My partner and I each have one of the chairs, and we find them both very comfortable. Although the delivery was delayed, especially considering the holiday season, I was able to accept it. I must say, I was highly impressed with Boulies' service. Instead of placing the responsibility solely on the courier, they promptly resent me the chair, earning my trust!

8 de fevereiro de 2024
Classificada 1 em 5 estrelas

Scammers - Asked for a $120 delivery fee after website and checkout stated free

I ordered a Boulies Master Series in black for myself on Thursday. (Please note in multiple sections of the website it states free delivery) I purchased the chair I checked out and there is no mention of a delivery fee it still says free delivery. On Friday I received an email asking if could change my delivery address to somewhere closer to Melbourne or I can have a refund. Short of moving states I couldn't change my delivery address and no didn't want a refund, I want the chair. On Saturday I received an email asking if I could pay a delivery of $120. This is absolutely ridiculous as the Boulies bran is advertising free delivery and this should not be the case if they are asking for additional money via email after checkout in fact I could say this falls under false advertisement. (ACCC anyone?)

17 de fevereiro de 2024
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

Hello, thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the additional shipping fee you encountered.
We'd like to clarify that we do offer standard free shipping on orders to most areas in Australia. However, due to the logistical complexities of remote regions, there are instances where extra shipping charges may apply.
Unfortunately, our system faces limitations in providing precise classifications for different addresses, leading to occasional discrepancies. We are sorry for the problem, and we genuinely appreciate your understanding as we work to enhance our shipping processes.
Our staff have sent your email to solve your problem. If there's anything else we can assist you with, please feel free to reach out to us directly.
Thank you for your understanding and continued support.

Classificada 5 em 5 estrelas

Very comfy chair and excellent customer service

I bought the ninja chair and i cant get my ass out of it cos its so very comfy!! Wish i had bought this chair in the first place instead of spending money on cheapo chairs! Also the cussion that supports your lower back, is that memory foam? cos it molds and hugs your back!

Customer service was also outstanding keeping me upto date with the delivery information.

14 de fevereiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent customer support

The customer service has been exceptional. Initially ordered the Elite Max Series. However, found the chair to be uncomfortable with my height being 6ft2.

Jeff from customer support was very accommodating and helped me with a backrest replacement for a Master Max series which is amazing. My chair is now truly comfortable and excellent for WFH 3 days a week.

2 de fevereiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

While the product itself was of good…

While the product itself was of good quality, there were some issues with the nuts and bolts. I contacted the staff, and they offered to send replacements. However, I opted to purchase them myself for a quicker resolution. However, they also provided me with a discount. This is just a minor issue for me, and overall, I'm happy with the chair.

20 de janeiro de 2024
Classificada 5 em 5 estrelas

Fantastic Product & Service!

Fantastic Product & Service!

Purchased the Master Series in blue - Everything on it is fantastic

Only slight issue I had was that the arm rest moved back and forward without the release button being pressed in - I emailed customer services and boom, replacement arm rest sent straight out

Fantastic comfort (I'm, not small) and brilliant customer service

Highly recommend!

30 de janeiro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Some issues…

Overall, Boulies has fast shipping and quick issue resolution via live chat or email. However, there's room for improvement in product packaging; my chair arrived with some wear. If they address this issue, they would definitely be 5 stars!

11 de janeiro de 2024
Classificada 5 em 5 estrelas

I have had Herman Miller chairs in the past

I purchased my chair over 6 months ago, and the gas mechanism broke. Jeff in the team was great and sent me a replacement base with a step by step guide showing me how to remove the old one which was initially very easy to do. I then had an issue with the gas pump has fused to the stand, and was sent another replacement in days.
My chair is now fully functional again and I’m very impressed with the help and support I got from this team.
I have had Herman Miller chairs in the past, however Boulies really are are fantastic and cheaper alternative.

26 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I've been experiencing issues with the…

I've been experiencing issues with the Yodel driver near my house consistently delivering my packages to my neighbor's house. So contacting the staff immediately upon placing the order, they not only switched the delivery service to DPD but also thoughtfully noted additional information.

8 de janeiro de 2024
Classificada 5 em 5 estrelas

The assembly was fairly easy

The assembly was fairly easy, and the chair is incredibly comfy to use. I chose this gaming chair to handle long workdays, and it's been a great decision. The chair is very comfortable to use for long hours. My only criticism is that it is not as breathable as I thought.

5 de janeiro de 2024
Classificada 5 em 5 estrelas

Amazing delivery!

I was pleasantly surprised by the incredible delivery speed! I purchased this chair before Christmas as a birthday present for my grandson, and I wasn't in a rush to receive it. Much to my delight, it arrived before Christmas. My grandson is now thoroughly enjoying his new chair.

4 de janeiro de 2024
Classificada 5 em 5 estrelas

Great chairs & great service

Have had 2 chairs from Boulies over the years.

Personally found both have been great. Very comfy & seem well made

Slight issue with one which was fixed quickly & easily through warranty.

Good products & Good customer service

1 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Helpful and supportive

Boulies have been very helpful in helping us with our return, and have been quick to answer our queries.

On top of that- their chairs are excellent quality, solid, and comfortable. If any part arrives in poor condition or something goes wrong, they will provide options to help find a solution that you are satisfied with.

27 de novembro de 2023
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
We have arranged customer service department to help you return the product. Please don't worry, we provide a worry-free return policy. Please pack our products according to the original packaging and provide us with photos, which can reduce the time for warehouse inspection and return. When the product is returned to the warehouse, we can directly apply for a refund for you based on the original packaging photos. You only need to tell us your free time during working days, and we will immediately ask the warehouse to arrange DPD to pick up the items at your door.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us directly.

Classificada 1 em 5 estrelas

Purchased a chair with free shipping…

Purchased a chair with free shipping and they contacted me after to request an additional $40! Atrocious service, buy elsewhere.

22 de novembro de 2023
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

We sincerely appreciate your feedback. Our goal is to provide the best possible service, and we would like to address the issues you've highlighted.
Firstly, we want to extend our apologies for any inconvenience you may have experienced. We value each customer's satisfaction, and we take your feedback seriously.
Australian orders are shipped from the Melbourne warehouse. The size of our product is big so the shipping cost itself will be more expensive. If the customer's address is far away from our Melbourne warehouse, it is difficult for us to bear all the shipping costs. However, we are committed to covering the majority of the shipping costs ourselves then we will ask the customer if they are willing to bear a small shipping fee.
Once again, we apologize for any inconvenience this situation has caused. Your feedback is invaluable, and we are actively working to improve our shipping processes and options. If you have any further questions or if there's anything else we can assist you with, please feel free to contact us.
Thank you for choosing Boulies. We value your business and look forward to the opportunity to make your experience with us a positive one.

Classificada 2 em 5 estrelas

Comfort doesn’t last for long

The comfort in my chair did not last and now i get backache from using this chair. It seems to have a clunky rock to it. Support don’t seem to care.

14 de novembro de 2023
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

We're sorry to hear about the issues that you were experiencing with your chair. We want to assure you that your comfort and satisfaction are of utmost importance to us. We take customer feedback seriously as it helps us improve our products and services. However, after a thorough search of our records, we couldn't locate any email from you regarding the issue.
If you have any questions or concerns, please do not hesitate to contact us directly. Please be assured that our support team will do their best to assist and solve your case for you as swiftly as possible.

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