Boulies Opiniões 

186
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Left arm surface arrived scuffed - not massive damage, but definitely not what you wanna see when you unbox something new. Got in touch with support and they were actually really good about it, arrang... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I reported my missing part on Monday morning. By Monday afternoon I had a tracking number, and the part arrived on Wednesday. The agent even sent me an installation guide - no questions asked.

A empresa respondeu

Classificada 3 em 5 estrelas

Had my chair only for a few months. Gas lift mechanism is shot. My chair now randomly starts to slowly sink when I'm at my computer. I've had people laughing at me in video calls as they watch me sl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I initially was unhappy with my experience when I wanted to return a chair due to the courier. Boullies and the agent (Emma) I spoke to resolved my issue and was always in contact. They have fixed any... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de móveis

Escrito pela empresa

Welcome to Boulies, your choice chair firm that specialises in gaming and office chairs. With a wide array of models, our aim is to deliver the quintessential seating experience for all our valued customers.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

186 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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3,3

Todas as opiniões

(186)

34 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Unmistakable and impressive quality.

On opening the box containing the Boulies Master Max chair, the quality of the product is immediately obvious. The black aluminium wheel base is a strong, but light casting and gives an excellent first impression. The rest of the chair parts are equally impressive and well made, even the screws! I was able to assemble the chair fairly easily in about an hour although I'm 80, and following the instructions is very straightforward.
Now that it's built I find it very comfortable, if a little firm, but that's a good thing, and it will probably soften up a little with use. The cloth covering is smart and suits my budget better than the leather that I had originally considered.
I'm really glad I bought this chair as it is vastly better than ones I have had in the past, and the 24 month warranty is reassuring. The chair is worth every penny and I'm sure it will last for many years. It's a real investment in comfort!

26 de junho de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Got my new chair

Got my new chair, but it had a little scratch on the metal. Thanks to customer support for rushing replacement parts! So grateful for the speedy response and fix!

3 de maio de 2024
Classificada 4 em 5 estrelas

The chair has arrived

The chair has arrived, and thanks for all the help from the support team. DPD kept claiming that it had missed me, but I did keep waiting for a chair at home. The support was very patient and they kept confirming the location of the package with DPD. Now that I have assembled the chair, it is very comfortable.

3 de maio de 2024
Classificada 5 em 5 estrelas

Last year

Last year, I purchased my daughter a chair in Boulies for Christmas. The chair was very comfy for my wife too. So I purchased other one as a birthday gift for her. Delivery went quickly.

11 de maio de 2024
Classificada 5 em 5 estrelas

My first chair arrived with a cracked…

My first chair arrived with a cracked plastic cover, but their customer service was top-notch and quickly sent a replacement part. With the shift to working from home this year, I bought another chair and was happy to see it delivered in perfect condition.

4 de maio de 2024
Classificada 5 em 5 estrelas

Great customer service

Chair arrived damaged, contacted support and they sent out replacement parts same day without any hassle. Great customer service and great quality chairs.

15 de maio de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Chair not for tall people

Bought the Boulies EP400 however had to return as it was not comfortable. The quality of the chair was good although the lumbar support was too low and it can't be adjusted. I put this down to the chair not being suitable for tall people. I'm 6 foot 2, so should be able to fit in the chair according to their measurment guide however I've since found a chair with longer seat depth and adjustable lumbar support which is much better. No problems with customer service however.

3 de abril de 2024
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

Hello, we appreciate your suggestions for our products, and we will certainly provide feedback to our product department for future upgrades. If you have any questions or concerns, please don't hesitate to contact us directly. We are committed to doing our best to assist customers and resolve any issues customers may encounter.

Classificada 1 em 5 estrelas

Useless aftersales support.

I bought a Boulies EP400. Initially the chair was reasonably comfortable. I use it around 9 hours a day.
However lately, after 5 months, I have noticed my legs are getting sore behind the knees and no amount of adjustment helps. The mesh has gone slack.
I have contacted the help centre and was initially promised a gel cushion, and not a replacement seat. I have since queried this under the two year warranty. I was then told that I replacement seat and cushion would be sent but the tracking number given is not working. Again I am asked to be patient.
I am not sure how this two-year warranty works if this is the service i have received.

Adding to this review.

I received the replacement seat, but it arrived with a hole in it. I was also promised a gel cushion, but this never arrived either.
It seems that the 2 year warranty is not worth the paper it is printed on.

3 de abril de 2024
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

Hello, thank you for taking the time to share your feedback with us. We truly appreciate the opportunity you provides us to improve our service.
When the first seat cushion were shipped, our warehouse had just completed the Easter holidays. Due to a high volume of accumulated packages, some delays occurred in the logistics of accessories. Rest assured, we guarantee delivery to every customer.
We apologize for the inconvenience caused by the damaged replacement seat cushion. Upon learning of the first damaged cushion, we promptly arranged for a second replacement to be sent out via expedited express delivery from our warehouse.
Regarding the gel seat cushion, it was out of stock at our warehouse. So we have expedited the process by arranging for it to be shipped directly from our factory. We acknowledge our oversight in failing to provide you with specific logistics information via email. Our customer service team should have communicated this more effectively, and for that, we sincerely apologize. We have taken steps to reinforce the importance of timely communication and logistics synchronization within our department to prevent similar occurrences in the future.
Once again, we apologize for the inconvenience and frustration this has caused. Your satisfaction is of utmost importance to us. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist you with.

Classificada 5 em 5 estrelas

Edit: Excellent Customer Service

I initially had a bad experince tring to claim warrenty for my chair. However, upon reaching out to the team they did understand the problems and were happy to give me a replacement. Recived my new chair today and I'm really happy with the service I have recieved.

27 de março de 2024
Opinião espontânea
logótipo da Boulies

Resposta da Boulies

Hello, we sincerely apologize for the inconvenience you've experienced and thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our service.
Normally our support team will reply to all emails sent by customers within 24 working hours. We checked your case that our support team did not follow up on the arrival time of your replacement parts in time, which caused delays. This is certainly not the level of service we aim to provide, and we are deeply sorry for any frustration this may have caused.
We have taken immediate action to address this issue internally. Our support team has been reminded of the importance of timely communication and has been instructed to expedite the processing of your problem. Our customer service department has been in touch with you and we also have arranged for expedited express delivery to ensure a swift resolution to your problem. Customer's satisfaction is our top priority, and we are committed to rectifying this situation promptly.
Once again, we apologize for the inconvenience you've experienced and appreciate your patience and understanding. If there's anything else we can do to assist you further, please don't hesitate to reach out to us directly.
Thank you for your feedback, and we look forward to restoring your trust in our brand.

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