BoutiqueRugs.com Opiniões 929

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Boutique rugs always provides quality rugs for such a great price. Their descriptions online are accurate for color and comfort. Loved this particular rug so much I bought a second one so that our di... Ver mais

Classificada 5 em 5 estrelas

I needed a rug for my living room and stumbled upon this company. I loved their styling tips for which color walls, furniture, and flooring their products paired well with which made picking the right... Ver mais

Classificada 5 em 5 estrelas

The rug arrived in a few days as pictured. After unrolling it, the creases came out almost immediately. It looks great and I couldn't be happier!

Classificada 5 em 5 estrelas

Rug was delivered quickly and wrapped safely so that water could not damage the rug. The rug itself is comfortable to walk on and the colors are bright.

Informações sobre a empresa

  1. Loja de tapetes
  2. Loja de móveis

Informação fornecida por diversas fontes externas

Flawless Style. Impeccable service. Unbelievable prices. Our trendy rugs all you need for a perfect home.Online area rugs like no other! Boutiquerugs living the elusive , not the all-inclusive...


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

929 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 58% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great rug!

The rug arrived in a few days as pictured. After unrolling it, the creases came out almost immediately. It looks great and I couldn't be happier!

13 de abril de 2026
Classificada 1 em 5 estrelas

The return policy and process is…

The return policy and process is absolutely crap. Will never buy again from this site.

3 de abril de 2026
logótipo da BoutiqueRugs.com

Resposta da BoutiqueRugs.com

Hello,

We always strive to make things as seamless as possible for our customers, and we sincerely apologize for the frustration you’ve experienced.

Based on our records, a prepaid return label has already been issued and sent to you. However, we want to make sure your concerns are fully addressed. Our customer support team will be following up with you directly via email to see how we can further assist you and ensure your complete satisfaction with the resolution.

Classificada 1 em 5 estrelas

scammer company

scammer company, sends you garbage- very very poor quality- and then wants to charge $90 to return it. avoid like the plague

20 de março de 2026
logótipo da BoutiqueRugs.com

Resposta da BoutiqueRugs.com

Hello,

We appreciate your feedback and apologize for the frustrating experience you had. While the return charge you mentioned is not accurate, we can definitely see that the return process you experienced was far from our standards, and we are truly sorry about this.

Our team has sent you an email directly to help resolve this for you and make things right. Once again, we apologize for this experience and appreciate the opportunity to get this resolved for you!

Classificada 5 em 5 estrelas

Excellent Customer Service & Problem Resolution

I had problems with my order. 1 of 4 rugs had flaws, plus the order was a little late being delivered to the wrong house, the package was damaged in transit, and therefore, the rug got soaked from sitting out in the rain. I cringed at the thought of having to fight to get the issues rectified, but to my relief, my customer service experience was fantastic! They shipped out a replacement quickly, and allowed me to donate the damaged rug. The representatives who worked with me were prompt, professional, answered every question, and provided helpful suggestions. Their follow-up in tracking the last delivery and to insure my satisfaction exceeded my expectations. Based on this experience, I would not hesitate to do business with them again or to recommend BoutiqueRugs to others.

30 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Happy with my new rug

The rug was shipped and received very quickly. The color was exactly as shown and described. The quality is excellent. Very very happy with my purchase.

6 de abril de 2026
Classificada 5 em 5 estrelas

quality for a great price

Boutique rugs always provides quality rugs for such a great price. Their descriptions online are accurate for color and comfort. Loved this particular rug so much I bought a second one so that our dining room and living room can coordinate

2 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible company

I was unsure of the exact color because you sometimes can't tell on line. To be safe, I ordered just a runner so I could test the color before I hired movers to move my very heavy furniture to put down a 9x12 rug underneath my bed. I LOVED the color of the runner(Ivory) so I ordered the SAME rug only now in the 9x12. I didn't think to check the color when the rug arrived because again, it was the SAME rug as the runner. The movers came and moved all of my things,rolled out the rug and to my surprise IT WAS A TOTALLY DIFFERANT COLOR(Champagne)!!Not even close to the runner!! This company has not even reached out to me to try to make things right. I've learned my lesson and I will never recommend this company!! Goodbye $600.00 plus moving expenses! Ps. I replaced it with a beautiful IVORY rug from Pottery Barn. Wish I would have started there first!

1 de abril de 2026
Opinião espontânea
logótipo da BoutiqueRugs.com

Resposta da BoutiqueRugs.com

Hello,

We apologize for the frustration and inconvenience you experienced with your recent order and the moving process.

We do want to clarify that our team has been trying to assist you. Following your phone call to our support team on April 1st, we sent a follow-up email to the address on file that same evening (Case ID: 682186). In that email, we requested a few photos of the rug and the labels so we could properly investigate the issue and process your claim.

We have not yet received a response to that email, which is why your case is currently on hold. If you would still like our help making this right, please check your inbox for our email. If you could kindly respond to our email, our team will gladly step in to resolve this for you.

We apologize for the inconvenience caused and we are looking forward to resolving this for you!

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