Bradfords - Honiton BBS Opiniões 

116
•
TrustScore: 4 em 5

4,1

Station Approach, EX14 2EZ Honiton, Devon, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent product used to top up existing soil prior to laying new lawn. All staff at this branch knowledgeable and friendly whether purchasing large or small items.and make you feel a valued custo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy to order and good value. Within half an hour received a call to organise delivery. Kept up to date on day of delivery regarding times etc. Products delivered to place most convenient for us with... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I cannot recommend Bradfords in Honiton highly enough. Every member of staff that I have spoken to has been polite and helpful. Both John-Mark and Gerry were the perfect delivery drivers, ensuring eve... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bradfords service for delivery of my stone and timber was exemplary. Polite efficient and courteous. The driver John was no different to the office staff, his offloading was no problem to him and went... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Empresa de construção civil
  2. também em
  3. Carpinteiro
  4. Empreiteiro de serviços de isolamento
  5. Loja de ferramentas
  6. Prestador de serviços de construção civil

Escrito pela empresa

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Escrito pela empresa

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Informações de contacto

  • Station Approach, EX14 2EZ, Honiton, Devon, Reino Unido

  • 01404 42161

4,1

Bom

TrustScore: 4 em 5

116 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(116)

1034 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Once bitten....

Ok, they had what I wanted, but.... I did click and collect due to covid, so no need to go inside. Wrong! I had to go into an office to be directed to another office, to be given a ticket and trawl the yard for the yardman. Then, no we're not done yet, go back to an office to have my ticket taken off me and be given 3 dispatch sheets for my one piece of wood. Pointless, ridiculous, potentially dangerous, no I won't be using again .

18 de janeiro de 2021
logótipo da Bradfords - Honiton BBS

Resposta da Bradfords - Honiton BBS

Hello Dave,

Thank you for your feedback. This certainly does not reflect the safety standard we aim to have in each of our branches. I will be sure to pass your feedback on to the team at Honiton. I apologise that you've had a negative experience with us and for any inconenince this may have caused you.

Kind Regards,

Charlotte

Classificada 5 em 5 estrelas

Convenient ordering online out of…

Convenient ordering online out of normal business hours with the earliest available delivery date offered. A call early the next morning offering a sooner delivery ahead of expectations. All in all, a friendly and efficient service which I’m happy to recommend.

3 de dezembro de 2020
logótipo da Bradfords - Honiton BBS

Resposta da Bradfords - Honiton BBS

Dear Kevin,

Thank you for taking the time to leave us a review.

We highly value all feedback that we receive.

I am pleased to see that our online ordering process is easy and convenient to use and that you are satisfied with the service and delivery options you received.

We hope to see you again soon,

Kind Regards,

Charlotte from Customer Services

Classificada 2 em 5 estrelas

No alert given to item being in stock…

No alert given to item being in stock and had to call branch. On arriving- staff in office couldn’t find the order. Warehouse staff got the items quite quickly and then back to office staff for a 10 min. wait for receipt which I ended up leaving as it was taking so long. As I was the only customer in the place and had called a few hours earlier- not very efficient.
Can’t say I’ll be hurrying back.

24 de novembro de 2020
logótipo da Bradfords - Honiton BBS

Resposta da Bradfords - Honiton BBS

Dear Alison,

Thank you for taking the time to leave us a review.

I am saddened to see that you have had such a negative experience with us in regards to the unnecessary drawn out process of receiving your order.

I am of the understanding that the branch have contacted you directly to resolve this.

Any further problems, please do not hesitate to contact us.

Kind Regards,

Charlotte from Customer Services

Classificada 5 em 5 estrelas

Excellent customer skills

Semi retired builder.
I don't usually do reviews but the person who loaded a heavy sheet of ply onto my trailer (Honiton branch) was extremely helpful. Unfortunately I don't know his name but his interaction and customer skills were excellent.

10 de novembro de 2020
logótipo da Bradfords - Honiton BBS

Resposta da Bradfords - Honiton BBS

Hi Susan,

Thank you for taking the time to leave us such a positive review.

Your feedback is highly valued.

I am delighted to see that you received excellent service from the employee that you dealt with in branch.

I will pass this on to our Honiton Team so they can feed this back to him.

Kind Regards,

Charlotte from Customer Services

Classificada 5 em 5 estrelas

Helpful staff and a good range of…

Helpful staff and a good range of products and also great network of depot’s

31 de outubro de 2020
logótipo da Bradfords - Honiton BBS

Resposta da Bradfords - Honiton BBS

Dear Alan,

Thank you for taking the time to leave us a review.

Your feedback is highly valued.

I am glad that you have had a positive experience with us across the business.

Kind Regards,

Charlotte from Customer Services.

Classificada 2 em 5 estrelas

Bad communication

Placed order online for collection, told that the branch would contact me about collection, heard nothing for 5 days so rang them to be told yes your order is ready and waiting for you.!!!!

4 de junho de 2020
Opinião espontânea
logótipo da Bradfords - Honiton BBS

Resposta da Bradfords - Honiton BBS

Not good at all, I am really sorry that you were not called, a simple thing that when not done causes chaos and ruins the whole customer experience.

Classificada 3 em 5 estrelas

I can’t fault the delivery driver or…

I can’t fault the delivery driver or the materials. Poor communication from the office to me, the client, which in turn led to delays! Eventually sorted. Branch manager did apologise & I appreciate his honesty.

18 de maio de 2020
Opinião espontânea

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