BricksAndFigsDE Opiniões 

266
•
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Precise timing on drops, drops never start too early or too late. Never experienced a crash of the site caused by too many concurrent users. Shipping is normal sometimes fast. Packaging is very sav... Ver mais

Classificada 5 em 5 estrelas

Niki is a very nice guy, fair prices, NOT associated with bricksandminifigs at all, this is a different brand in Germany for custom Star Wars figures, do not review bomb Niki for thievery he didn’t... Ver mais

Classificada 5 em 5 estrelas

Just received my order for the Onyx Queen minifigure, arrived in Canada in less than a month. The packaging was secure and solid, the minifig came in perfect condition and I'm in love with it, will or... Ver mais

Classificada 1 em 5 estrelas

After stealing 200k from an old man, he and his wife moved to Germany to get away with it. They think they're smart by slightly changing their store name, saying they have nothing to do with it and ev... Ver mais

Informações sobre a empresa

  1. Loja de brinquedos
  2. também em
  3. Loja de hobbies
  4. Loja de material para maquetes

Escrito pela empresa

WE ARE NOT BRICKSANDMINIFIGS. WE ARE A GERMANY BASED COMPANY THAT IN NO WAY IS AFFILIATED WITH THE US COMPANY BRICKSANDMINIFIGS OR FRANCHISED BY THEM IN ANY WAY. WE DO NOT BUY LEGO SETS, WE DO NOT SELL LEGO SETS. BY LEAVING A 1 STAR REVIEW, YOU ARE REVIEW BOMBING A SMALL BUSINESS THAT HAS NO AFFILIATON. Discover the greatest destination in the galaxy for LEGO® enthusiasts at BricksAndFigsDE. Specializing in rare, collectible LEGO® Minifigures and custom items, our passion for quality and uniqueness sets us apart. Whether you're a seasoned collector or searching for the perfect gift, you'll find an unparalleled selection with us. Experience exceptional customer service that makes building your collection a joy. Join our community of satisfied builders and see why we're the top choice for LEGO® fans everywhere.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

266 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 2% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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3,2

Todas as opiniões

(266)

196 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

5 star customer service

My first experience with this site was quite bad, they got 2 things wrong with my order and I left a 2 star review (maybe a bit too harsh). But with a honestly incredible customer support (i even got personal emails from employees after they seen my review and tried helping me). I got everything they messed up back and I didnt pay a dime for that, not even shipping. Thats real customer service right there.

All that made buy here a second time
And nothing got messed up this time :)
Overall this site is amazing.

12 de fevereiro de 2026
Classificada 2 em 5 estrelas

Eine pure Enttäuschung

Überdurchschnittlich lange Bearbeitungszeit der Bestellungen und dabei völlige Intransparenz.
Vermutlich das erste und einzige Mal eine Bestellung aufgegeben. Die Bestellung befindet sich seit 2 Wochen in Bearbeitung, keine Updates und bei Nachfrage an den Support, nur die Rückmeldung, dass die Bearbeitungszeit derzeit bei bis zu 20 Tagen liegt. Das wäre an sich völlig ok, wenn sie das vorher irgendwo angezeigt hätten, mit beispielsweise einem Banner, auf welchem steht, dass es zurzeit etwas länger dauern kann, aber nein. Der Kunde wird ohne Update völlig im Dunkeln gelassen.
Ich bin schwer enttäuscht.

(Update 05.01.2026) um auf die Hinweise vom Verkäufer einzugehen: Ich habe den Banner mit den Mitteilungen schlicht nicht gesehen. Da er genauso aussieht wie die restliche Seite und auf ihm verschiedene Meldungen angezeigt werden, die durchrotieren. Insofern möchte ich mich teilweise Entschuldigen. Trotzdem rechtfertigt dies keine Wartezeit von 20 Tagen für die Abfertigung.

22 de dezembro de 2025
Opinião espontânea
logótipo da BricksAndFigsDE

Resposta da BricksAndFigsDE

Wir können die Kritik an angeblicher Intransparenz nicht nachvollziehen.

Auf Ihre Anfrage haben wir zeitnah per E-Mail geantwortet und Ihnen die aktuell verlängerte Bearbeitungszeit klar kommuniziert. Zusätzlich wird die Bearbeitungszeit von bis zu 20 Tagen gut sichtbar als Banner auf unserer Website angezeigt, genau so, wie Sie es in Ihrer Bewertung fordern.

Dass sich Ihre Bestellung aktuell noch in Bearbeitung befindet, entspricht somit den vorab kommunizierten Informationen. Wir lassen unsere Kunden weder ohne Antwort noch „im Dunkeln“.

Kritik an längeren Bearbeitungszeiten ist nachvollziehbar – die Darstellung, diese seien nicht kommuniziert worden, ist jedoch sachlich nicht korrekt.

Classificada 4 em 5 estrelas

Ordered 2 times one time they forgot to…

Ordered 2 times one time they forgot to send a helmet otherwise good

15 de dezembro de 2025
Opinião espontânea
logótipo da BricksAndFigsDE

Resposta da BricksAndFigsDE

We’re sorry about the missing helmet. Due to the high order volume during this season, mistakes can occasionally happen during order fulfillment.
Of course, we ship missing items free of charge. Please reach out to us at info@bricksandfigsde.com
, and we’ll take care of it.

Classificada 5 em 5 estrelas

Great service as always,items arrived…

Great service as always,items arrived safe and sound, BAFDE always be extra careful packing all my orders. Also great customer service, only had one issue that's has been resolved. Can't thank BAFDE enough for bringing different brands and also inhouse customs.

26 de outubro de 2025
Classificada 4 em 5 estrelas

My first order went very well

My first order went very well, packaging was nice and tracking was available. It took a few weeks since I am in the US. Impressed with the quality of in-house pad-printed arms!

Would give 5-stars if anyone would ever respond to my emails. I’m new to this site and custom Legos as a whole but I managed to figure things out. I guess other than the lack of reply from them my only gripe is that I’m never sure when things like printed arms/torsos are dropping. Discord is a little confusing and I never can find any discount codes if there ever are any.

Hoping to snag some “purple trooper” and “purple officer” arms once shipping to the US is back, but the regular purple arms are already gone and I’ve been waiting forever to get them. Oh well, maybe I can get the pauldron toros when they come out. (PLEASE)

12 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I’ve sent them several emails to…

I’ve sent them several emails to inquire about some of their minifigs condition and shipping method. Have not received an answer.
For example their policy says they will not accept returns for minifigs with cracked heels so I wanted to understand more. Do they have custom minfigs on stock that are already damaged? I wanted to understand more before buying. Sadly no response.

29 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

UI of the website looks consistent and…

UI of the website looks consistent and intuitive. the whole process of purchasing or browsing is fast and simple. one little note that i noticed: when you look for items in the search bar instead of browsing categories, they do not appear as "out of stock" immediately, which is crucial for these products.

27 de junho de 2025

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