Excellent customer service! I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the custom... Ver mais
A empresa respondeu
I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no p... Ver mais
A empresa respondeu
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days. They were also very pleasant and effective on the phone - so nice to deal with real... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Informações de contacto
9 Granville Way, OX26 4JT, Bicester, Reino Unido
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service!
Excellent customer service!
I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a replacement part free of charge.
A special thank you to Harriet for her prompt, professional, and friendly support. It's great to see a company that truly stands behind its products, even years after purchase.
Highly recommended!
4 de agosto de 2026
Opinião espontânea
Responsive & effective
7 de agosto de 2026
Opinião espontânea
Absolutely top notch customer service…
Absolutely top notch customer service and easy to call and speak to a human!
My jug that I had purchased in a supermarket at least six months ago started to leak. I did know what to do as I had thrown away the receipt and box . So I decided to contact Brita for the first time , which was easy and I spoke to lovely lady named Babs who listened to my situation. Babs needed me to send an email in with photos of the broken jug to identify the manufacturing date and the crack. This was done and the very next day I received another email from a lady called Julia who needed one more photo which I sent . The same day , being today , I received another email email from Babs saying my replacement jug had been dispatched 🤩 I also had some good tips from Babs regarding how to empty the residual water that remains in the filter part once a week especially in the hot weather we are experiencing. The water needs to be in the filter part but just freshened up .
So what a great experience with no bother and a happy ending… Thank you so much ladies and the Brita company.
Justine Savery
4 de agosto de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Justine
Thank you for your wonderful review 😊
We're delighted to hear that Babs and Julia were able to help and make the process quick and easy for you. It's great to know our tips were useful too. We'll be sure to share your kind words with both of them. Enjoy your replacement jug, and thank you for choosing BRITA! 💙
Team BRITACare
Brita is exceptional
Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the customers which is very rare to find!
29 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Nicola
Thank you for your lovely review.
We're delighted to hear that our team was able to help with your replacement glass jug and that you were pleased with the service you received. Your kind words mean a lot to us, and we're grateful for your support. Thank you for choosing BRITA! 😊
Team BRITACare
I needed a new indicator unit or…
I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no personal expense to myself.
Excellent customer service.
1 de agosto de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Paul
Thank you for your wonderful review.
We're delighted to hear that our team was able to assist quickly and arrange the replacement parts for you. Providing helpful and responsive customer service is very important to us, so it's great to know we met your expectations. Thank you for choosing BRITA! 😊
Team BRITACare
Very swift service that went above and…
Very swift service that went above and beyond. Incredibly refreshing!
3 de agosto de 2026
Opinião espontânea
Resposta da BRITA UK
Hi sbarker,
Thank you for your kind words! Your feedback is greatly appreciated.
Kind regards,
Team BRITACare
Severe algae growth & zero support – Avoid the Glass Jug!
Severe algae growth in Glass Jug & Ignored support - I have been a loyal Brita user for years with their plastic pitchers without any issues. Based on recommendations, I decided to upgrade to the Brita Glass Pitcher, but it has been a complete disappointment. Green algae constantly grows at the bottom of the glass jug, even with regular cleaning. It turns out that filtering out chlorine while storing the water in a fully transparent glass container creates a breeding ground for algae when exposed to ambient light. Friends of mine who made the exact same switch from plastic to glass are facing the same disgusting issue. To make matters worse, I reached out regarding this issue via Amazon UK and received absolutely zero response or support.
3 de novembro de 2025
Opinião espontânea
Resposta da BRITA UK
Hi Embiye
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the BRITA Glass Jug.
Algae can sometimes develop when water is exposed to sunlight, warmth, or if water is left standing for too long. This is a natural occurrence and is not caused by the jug or filter materials.
We would also like to clarify that we have no record of you contacting BRITA directly regarding this issue. Had you contacted our Customer Care team, we would have been happy to investigate the matter and provide support.
We value your long-standing loyalty to BRITA and would welcome the opportunity to discuss your concerns further. Please feel free to contact us at enquiries@brita.net so we can assist.
Team BRITACare
Crack in the funnel of BRITA Cube
There was a crack in our funnel. We had a same day response that a replacement was on its way. Very speedy and impressive customer service.
3 de agosto de 2026
Opinião espontânea
Resposta da BRITA UK
Hi John
Thank you for your kind review.
We're sorry to hear about the crack in your funnel, but we're delighted that we could arrange a replacement quickly and provide the level of service you expected. Thank you for choosing BRITA. 😊
Team BRITACare
Excellent service from brita
Excellent service from brita. Dispatched a replacement
Same day of asking.
3 de agosto de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Lynn
Thank you for your kind review.
We're pleased we could arrange a replacement for you. Thanks for choosing BRITA and for taking the time to share your experience. 😊
Team BRITACare
The response to our query was…
The response to our query was efficiently dealt with and stressless.
30 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Tony
Thank you for your feedback.
We're pleased to hear your query was resolved quickly and without any stress. Thank you for choosing BRITA. 😊
Team BRITACare
The service was of high quality
The service was of high quality. Communication was great.
The part you sent to me fits perfectly. Thank you
27 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Jakub
Thank you for your kind review.
We're delighted to hear that you're happy with both the service and communication, and that the part was a perfect fit. Thanks for taking the time to share your feedback.
Team BRITACare
Great customer service and great…
Great customer service and great products
31 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Linda,
Thank you for your kind words! We're delighted to hear you're happy with both our products and customer service. We really appreciate your support. 😊
Best wishes
Team BRITACare
Resposta da BRITA UK
Hi Steven,
Thank you so much for taking the time to leave us a review! It means a lot to us.
Best wishes,
Team BRITACare
Good product Great service
Good product Great service
Smart light replaced when needed
29 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Leslie,
Thank you for your great review. We're delighted to hear you're pleased with both the product and the service you received. It's also good to know we were able to assist with replacing your Smart Light when needed.
We appreciate your support and thank you for choosing BRITA.
Best wishes,
Team BRITACare
Great service
Great service! They gave me a replacement on my leaking Brita product. No hassle and proper customer understanding
28 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Will,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve the issue quickly and provide a hassle-free replacement. We really appreciate your kind words and your support of BRITA.
Best wishes
Team BRITACare
Top Class Service!
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days.
They were also very pleasant and effective on the phone - so nice to deal with real humans in these days of eh-aye 😊🙏🏻
21 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Thank you for your kind review.
We're so happy to hear that you were pleased with the service you received and that we were able to resolve the issue with your filter jug so quickly. It's lovely to know that our team made a positive impression.
Thank you for choosing BRITA and for taking the time to share your experience. Your kind words mean a great deal to us.
Kind regards
Team BRITACare
Excellent and friendly customer assistance
Laura provided excellent and friendly service. The lid of my water bottle had broken and all I needed to do was to send a couple of photos and a description of the issue and the new part was dispatched swiftly.
27 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Alexina
Thank you for your wonderful review.
We're delighted to hear that Laura was able to help and that your replacement part arrived quickly. I'll be sure to share your kind comments with her. Thank you for choosing BRITA 😊
Team BRITACare
Replacement part request
I recently contacted Brita as my Brita Aluna jug spout had broken. They responded quickly and sent a replacement, no charge. Thanks Brita great customer service.
16 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Guest
Thank you for your kind review. We're delighted to hear that our team was able to help quickly and provide a replacement for your Aluna jug spout.
We really appreciate your feedback and your support of BRITA.
Team BRITACare
Excellent customer support
My 8 L brita jug-s ( 3 yr old ) spigot has issue, i emailed brita custome support. Then replaced nozzle for free even if product was out of warranty. Than you brita for you 10 start support.
24 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Fsingh
Thank you for your fantastic review. We're delighted to hear that our customer support team was able to help and resolve the issue with your Flow product.
We really appreciate your kind words and are pleased we could assist. Thank you for choosing BRITA and for your "10-star" feedback.
Team BRITACare
Great service
I had a faulty Brita, I raised a ticket and submitted all the details and once I returned the faulty one they delivered a new one in two days! Great service
23 de julho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Garrett,
Thank you for taking the time to share your experience.
We're delighted to hear that our Customer Care team was able to resolve the matter quickly for you.
Providing a smooth and efficient warranty process is very important to us, so it's great to know that your replacement arrived promptly and that you were pleased with the service you received.
Thank you for choosing BRITA and for your kind feedback.
Best wishes
Team BRITACare
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.