Excellent customer service! I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a... Ver mais
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Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the custom... Ver mais
A empresa respondeu
I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no p... Ver mais
A empresa respondeu
Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days. They were also very pleasant and effective on the phone - so nice to deal with real... Ver mais
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Informações sobre a empresa
Escrito pela empresa
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Informações de contacto
9 Granville Way, OX26 4JT, Bicester, Reino Unido
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brita on the go bottle
I bought a Brita on the go bottle and the lid broke.
I wanted to purchase spare parts, instead they have sent me a replacement.
Thank you for your quick response and support.
17 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Katie,
Thank you for your kind feedback!
We’re sorry to hear about the issue with your bottle lid, but we’re pleased we could resolve this quickly for you. If you need anything further, we’re always here to help😊
Best wishes
Team BRITACare
An excellent fast service.
15 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Daphne,
Thank you for your kind feedback.
We’re delighted to hear you had a fast and excellent service experience!
Best wishes
Team BRITACare
Thank you very much for your…
Thank you very much for your understanding and heartfelt help.
15 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Gerardas,
Thank you for your kind words! We’re really glad we could help😊
Best wishes
Team BRITACare
As always Brita come up trumps
As always Brita come up trumps. Their service is amazing. Someone gets back to you quickly and always solves yoyr problem.
15 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Lesley,
Thank you for your kind feedback!
We're really pleased to hear you found it easy to get in touch and that we could resolve this quickly for you. 😊
Best wishes
Team BRITACare
Really easy to communicate with and…
Really easy to communicate with and they quickly replaced the item
15 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi George,
Thank you for your feedback!
We’re really glad to hear it was easy to get in touch and that we could resolve this quickly for you 😊
Best wishes
Team BRITACare
Amazing customer service
Amazing customer service. Needed a replacement and the matter was resolved in quick time. Can highly recommend, good product with good service.
5 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Sahir,
Thank you for your fantastic feedback! We're so pleased to hear that, and it’s great to know you’re happy with both the product and the support. We really appreciate your recommendation! 💙
Best wishes,
Team BRITACare
Replacement
Didn't think I would get a free replacement for my water bottle but without any hassle I got one. Can not complain about anything. Thanks Brita great product.
12 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Derek,
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with your replacement and that everything was resolved smoothly.
Thanks again for choosing BRITA! 💙
Best wishes,
Team BRITACare
Item not received and money not…
Item not received and money not returned.
Order a jug in early May. I was informed it had been delivered and shown a photograph of a door that was definitely not mine.
Contact with company was appalling and I was made to feel like I was a criminal.
Completed their form on 15 May and have heard nothing from them since.
Appalling customer service.
1 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Della,
Thank you for your feedback, and we’re really sorry to hear about your experience. This isn’t the level of service we aim to provide, particularly when it comes to delivery issues and follow-up support.
We completely understand how frustrating it must be to be told an item has been delivered when it hasn’t arrived, and we’re sorry if our communication made you feel this way, that’s certainly not our intention.
We’d like to look into this as a priority and get it resolved for you. Please could you contact us directly with your order details at enquiries@brita.net and we will ensure this is followed up urgently.
Thank you for bringing this to our attention.
Best wishes,
Team BRITACare
Perfect service
I made contact with Brita customer service asking if they could help with a replacement meter for my filter jug as the battery had died. 24 hours later I had an email to confirm a free of charge replacement was on its way. Perfect service
11 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Richard,
We’re so pleased to hear that our team was able to help quickly and get a replacement sent out to you without delay. Providing prompt and hassle free service is exactly what we aim for, so it’s great to know we got it right.
Thanks again for taking the time to share your experience!
Best wishes,
Team BRITACare
Excellent service
11 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Daniel,
Thank you for your kind review, we really appreciate it!
Best wishes,
Team BRITACare
Frustrating experience and poor customer service
I ordered a P1000 water cartridge for £27 using a £10 first-time order voucher. Throughout this entire process, I received absolutely no communication—no shipping confirmation, no tracking info, and no notice that it was being returned. I only found out it went back after checking myself with them via email.
When I asked customer service to re-ship it, they refused and told me I had to place a brand-new order. Because the item price has gone up, the new total is £50. Even after calling and emailing to get another £10 voucher, they still refuse to honor the original price I paid. It really feels like no one cares about customer satisfaction here.
19 de maio de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Iikin,
Thank you for your feedback, and we’re sorry to hear about your experience. This is certainly not the level of service we aim to provide.
Please could you email us at enquiries@brita.net with your order details and we will look into this for you.
Best wishes
Team BRITACare
I bought a Brita jug a few month ago…
I bought a Brita jug a few month ago and over time it has started building green algae in the jug even though I maintained the jug well most day every couple of days but then when I went to Brita they said is no their problem is just because you haven't kept the jug clean.
5 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Salman,
Please contact our BRITACare team at enquiries@brita.net, and one of our team members will be happy to assist you with this.
Best wishes
Team BRITACare
Absolutely great experience from Brita customer service
Absolutely great experience from Brita customer service. I’ve been using Brita products for decades now but this is first time I have contacted customer service and it was like every customer should feel. Thanks to Maxime and Babs!
10 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Bart,
Thank you so much for your kind words and for being a loyal BRITA customer over the years, it really means a lot to us.
We’re delighted to hear your first experience with our customer service lived up to expectations, and we’ll be sure to pass your lovely feedback on to Maxine and Babs.
Best wishes,
Team BRITACare
Brita great filter jugs helps with my…
Brita great filter jugs helps with my lime scale problems and they are very fast at replying to emails great service.
9 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Ray
Thanks for your kind feedback.
We’re so glad your BRITA jug is helping with limescale and that you’ve had a great experience with our service. 💙
Team BRITACare
Outstanding customer support
Outstanding customer support and service.
4 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi M P
Thank you so much for your incredibly kind words. We really appreciate it.
Team BRITACare
Excellent service
Excellent service. Was looking for a memo indicator for my water jug. I would have bought one. Filled out the simple form and Brita sent one out straight away.
Nowadays you don't here of customer service like this.
thanks Brita UK
2 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mike
Thank you so much for your kind words.
We’re really pleased you found the process simple and that we could help so quickly. We truly appreciate your feedback 😊
Team BRITACare
Amazing customer service
Amazing customer service, quick response and resolution!! Well done Britta 😁
3 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Louise
Thank you for your lovely feedback.
We’re so glad you’re happy with the service and that we could resolve things quickly. We really appreciate your support 😊
Team BRITACare
I have used the Brita Maxtra filters…
I have used the Brita Maxtra filters for many years and they USED TO BE great. Although they are meant to last for 1 month, in the last week of that month the water quality would start to deteriorate which was fine. In the last 2 months the filters have been deteriorating after 4 DAYS (lime scale build up in the kettle and water taste is like it’s coming straight out of the tap) I have had to change filters after a maximum of 10 days! Did I just buy a bad batch of filters or what?
27 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Brigitte
We’re sorry to hear about your concerns.
BRITA MAXTRA PRO cartridges are designed to last UP to 150 litres or approximately 4 weeks, depending on water quality and usage.
If you’re finding that your cartridges are not lasting as expected, there can be several factors influencing this. We’d recommend contacting our team at enquiries@brita.net, who will be happy to look into this in more detail and assist further.
Team BRITACare
Replacement timer
Replacement timer was required, sorted and dispatched free of charge in short time.
2 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Christopher
Thanks for your great feedback.
We’re really glad we could get your replacement sorted quickly and appreciate you taking the time to share your experience 😊
Team BRITACare
A Prompt response
A Prompt response, my issue has been resolved & look forward to my order!
2 de junho de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Karen
Thanks so much for your kind feedback.
We’re really pleased we could resolve your issue quickly and hope you enjoy your order 😊
Team BRITACare
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