Excellent customer service! I purchased a BRITA mypure P1 water filtration system around 2–3 years ago. When a small part of the tap became damaged, I contacted BRITA, and they kindly sent me a... Ver mais
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Brita has exceptional customer care! They have responded to my enquiry for a replacement glass jug very efficiently and have sent one to me free of charge! Amazing company that focuses on the custom... Ver mais
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I needed a new indicator unit or battery info for my Brita filter jug and made on online enquiry. I received a speedy response telling me that the necessary parts are already being despatched at no p... Ver mais
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Great customer service from Brita! They were on the case immediately about our filter jug, replacing it in 3 days. They were also very pleasant and effective on the phone - so nice to deal with real... Ver mais
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Informações sobre a empresa
Escrito pela empresa
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Informações de contacto
9 Granville Way, OX26 4JT, Bicester, Reino Unido
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4,7
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Top Notch support for Brita Flow consumer.
I have been a Brita Flow consumer for years but required a replacement tap due to constant use. I was given 'top notch' support from Babs and Maxine to help me and a replacement tap is on its way. Great customer support is an absolute to retain your customer base and Brita and the ladies certainly are aware of that - well done !
27 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Neil,
Thank you for your lovely feedback! 💙
We’re delighted to hear you received top support from Babs and Maxine.
Your long‑term loyalty means a lot to us, and we’re so glad we could help
Best wishes
Team BRITACare
Excellent service
I received a very speedy response to my query regarding a filter jug memo that isn't working. Brita are sending a new one which I should receive in a few days.
Excellent customer service.
Thank you.
27 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Karen
Thank you for your feedback. We’re pleased we could resolve the issue quickly and that a replacement is on its way. We really appreciate your support.
Team BRITACare
Resposta da BRITA UK
Hello
Thank you for taking the time to leave your review, we’re glad you were happy with the quick service.
Team BRITACare
Very disappointing experience
Very disappointing experience. I placed an order two weeks ago and received no dispatch update, despite being told I would be contacted. I had to chase for information myself, at which point I was finally given a tracking number and told the parcel is being returned to the retailer due to a labelling error. I entered my address correctly at checkout (as confirmed in my order email), so this appears to be an issue on the retailer’s side. Frustrating lack of communication and avoidable delay.
27 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Annabel,
Thank you for taking the time to share your experience. We’re very sorry to hear about the lack of communication and the frustration this has caused.
Orders placed via our website are processed and dispatched by our online fulfilment team based in Germany, and we regret that a labelling error led to your parcel being returned and delayed. This is certainly not the experience we want for our customers.
We fully understand how disappointing it is to have to chase for updates, and your feedback is important to us. If you’re happy to do so, please contact our UK customer service team at enquiries@brita.net, and we’ll be glad to pass your feedback directly to the Germany team for review and improvement.
Best wishes
Team BRITACare UK
Replacement Brita LCD Memo Query.
Contacted Brita Customer Services, by email, on 18th April 2026 to obtain a replacement LCD Memo Indicator for our Brita Water Filter Jug. Received a reply from Harriet, Brita Senior Customer Services Advisor on the 20th April arranging a replacement item sent free of charge. Received on 27th April, and exceptionally pleased! Brita always provides excellent service, and many thanks to all involved.
27 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi David
Thank you so much for your kind feedback. We’re delighted to hear Harriet was able to help arrange a quick replacement and that you’re so pleased with it. We really appreciate your support and thanks for choosing BRITA!
Team BRITACare
Awful customer service Keep away
The customer service was extremely rude. It seemed that some staff lacked basic customer service standards. I had to make two calls this morning, and both agents were unhelpful, spoke harshly, and directed me to another number—one even raised their voice.
The item had been received a couple of days ago, and after installation, it was leaking from two places. I initially contacted customer service to find a solution, but after these interactions, I am no longer happy to keep the item and will be returning it for a refund.
It appears the first two calls were handled by the online team based in Germany. In contrast, the UK team was far more professional and friendly—I spoke with two representatives in the UK, and both were excellent and very helpful.
27 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mohamed,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the service you received during your initial calls, and we fully appreciate how upsetting this must have been.
The behaviour you described from the online team is not acceptable and does not reflect the level of customer service we expect to provide. Please be assured that this feedback has been formally raised with the relevant manager so it can be addressed appropriately.
We are, however, pleased to hear that our UK customer service team were able to assist you in a professional and friendly manner, and we will certainly pass on your kind comments to them.
We apologise sincerely for the inconvenience and frustration caused, particularly as the item was found to be faulty after installation. If there is anything further we can do to support you with, please do not hesitate to let us know.
Kindest regards
Team BRITAcare
Requested replacement indicator for my…
Requested replacement indicator for my BRITA filter. Duly arrived a few days later, free of charge. No hesitation in giving 5 star review.
25 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi NWalpole,
Thank you so much for you lovely review!
We’re really pleased to hear your replacement indicator arrived quickly and that you were happy with the service.
Thanks again for taking the time to share your feedback.
Best wishes
Team BRITACare
I concur with the other reviews
I concur with the other reviews. The timer on our filter jug gave up after 4 years or so. They sent me a new timer, free of charge ... no fuss, no drama ... just great service.
17 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Ron
Thank you for your feedback. We’re glad we could quickly resolve the timer issue and provide a replacement with no fuss. It’s great to hear you had a positive experience with our service, thanks for choosing BRITA.
Team BRITACare
Today I received 3 complimentary Maxtra…
Today I received 3 complimentary Maxtra Pro Limescale cartridges which I should have been using from the start. Not realising due to living in a hard water area the normal Pro cartridge was not lasting 4wks which I informed Brit.To get something for nothing is great excellent service and friendly customer service.
25 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Adrian
Thank you for taking the time to share your experience. We’re really pleased to hear that we were able to help by providing the MAXTRA PRO Limescale cartridges and that our customer service team was friendly and supportive. Living in a hard water area can certainly make a difference, so we’re glad we could find the right solution for you. Your feedback means a lot to us, thank you for choosing BRITA.
Team BRITACare
Indicator light replacement
This is the second Brita water filter which has required a replacement indicator light after long and faithful service. Both times I have contacted Brita and they have replaced the indicator light free of charge. This is the type of service that is rare these days.
24 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Jim,
Thank you very much for your kind feedback. We’re really pleased to hear you’ve had such a positive experience with our support - it truly means a lot to us 💙
Best wishes
Team BRITACare
Great customer service
I was in need of a replacement water meter for my filter jug and the company replied to my email within 24 hours and offered to send a replacement for free. Delighted. It’s nice to see some companies still have great customer service.
22 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Louise,
Thank you for your lovely feedback! We’re so pleased we could help and really appreciate you taking the time to share your experience 😊
Best wishes,
Team BRITACare
Fast and efficient customer care by Brita
I emailed Brita Customer Care about how to replace my 4 week memo timer on my water filter. I received a reply the very next day offering a free replacement, not even postage costs needed. I am delighted with the speed and efficiency of them dealing with my query. Big thumbs up, and shout out to Babs and Maxine who did the work. Thank you!
22 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Jan
Thank you so much for your wonderful feedback.
We’re delighted to hear that our Customer Care team was able to help you so quickly and make the replacement process easy for you.
A special thank you for mentioning Babs and Maxine, they’ll be thrilled to know their support made a difference. We really appreciate you taking the time to share your experience.
Team BRITACare
Replacement part
Great customer service, helped quickly to replace the broken part.
22 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Mel
Thank you for your kind feedback.
We’re really pleased to hear that our Customer Service team was able to help quickly and resolve the issue for you. We appreciate you taking the time to share your experience. 😊
Team BRITACare
Amazing service
Amazing service. From the point of my email to Brita my problem was sorted within 2 hours and at no cost to me. Really impressed with their Customer Care Service. Thank you Brita
21 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Wendy
Thank you so much for your kind feedback.
We’re delighted to hear that our Customer Care team was able to resolve your issue so quickly and smoothly. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your experience.
Thank you for choosing BRITA 💙
Team BRITACare
Filter Jug
I had a self inflicted issue with my water filter jug and the Customer service team were brilliant in resolving the issue for me.
21 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Clive
Thank you for sharing your experience.
We’re really pleased to hear that our customer service team was able to step in and get everything resolved for you. We truly appreciate your kind feedback.
Team BRITACare
Excellent service
Excellent service. Very quick to respond. Sent out a new jug when I cracked the funnel with all the necessary pictures, info numbers and proof of purchase
21 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Annie,
Thank you for your lovely feedback! We’re really pleased to hear you found our service quick and helpful, and that we could get a replacement jug sorted for you promptly 😊
Best wishes,
Team BRITACare
Fast and helpful
Brita was really fast and helpful as I asked for replacing a filter indicator. Great service !!
20 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Alessandro
Thank you for the great feedback.
We’re really pleased to hear we could help quickly with your filter indicator and get everything sorted for you. Your kind words mean a lot to us – thanks again for choosing BRITA! 😊
Team BRITACare
The Bench Mark for Customer Service
Brita customer service should be the bench mark of excellent customer care. Great communication, very helpful and the team were able to solve my issue quickly and professionally. Fantastic from start to finish and a very pleased customer.
20 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi Matt
Thank you so much for taking the time to share such lovely feedback.
We’re thrilled to hear that our team could support you quickly and professionally. Your kind words really made our day, and we’re so pleased we could deliver a smooth, positive experience from start to finish. 💙
Team BRITACare
Replacement tap
Requested a replacement tap and got the best support experience on an already wonderful product. 10/10
17 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hello
Thank you so much for your kind review.
We’re delighted to hear you had a great support experience and that you’re enjoying your BRITA product. 😊
Team BRITACare
Fast and friendly service to solve the…
Fast and friendly service to solve the issue of a faulty sensor for my filter tap. Nothing was too much trouble for 'Babs' - a credit to your company!
17 de abril de 2026
Opinião espontânea
Resposta da BRITA UK
Hi QT
Thank you for your lovely feedback.
We’re so pleased to hear the issue was resolved quickly, and we’ll be sure to pass your kind words on to Babs, she’ll be delighted! 😊
Team BRITACare
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