britishchemist.co.uk Opiniões 

62
•
TrustScore: 2 em 5

2,1

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Classificada 2 em 5 estrelas

Order #425796 was placed 4 weeks ago, had a couple of updates then nothing. Requested a refund twice but no response. Now concerned this is a fraudulent site and reporting to police and bank.

A empresa respondeu

Classificada 5 em 5 estrelas

Just received my order from British Chemist. Very impressed, it arrived on time and was so much cheaper than buying the same branded medication. Thankyou so much I will definitely be ordering again fr... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

WHAT AN ABSOLUTELY BAD COMPANY. Please don't bother, i only ordered some little crafting knife blades, emails emails emails. Please stay away, I haven't seen a good review for this company ever, then... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Order an item and wasn't delivered. After 7 days standard email received saying it would be sent soon, but after 10 days, nothing. As per other reviews, customer services is poor and now waiting for r... Ver mais

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Informações de contacto

2,1

Mau

TrustScore: 2 em 5

62 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,1

Todas as opiniões

(62)

22 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I ordered from this company over a week…

I ordered from this company over a week ago no contact since and email address doesn’t work, can’t get through on the phone I’m really annoyed as I don’t know if I’m ever going to get my purchase

18 de janeiro de 2025
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Dear Ms Chapman our phone and email are both working. The item you purchased says up to 10 working days delivery as its centrally stocked. You made you purchase on the 11th of this month. You have not heard from up because your item has not been dispatched yet. Please go back to the page where you made your purchase and you will see that right at the top it says this takes up to 10 working days and there is a pop up that appears as soon as you add an item to remind you that this item is centrally stocked. Our phone number is 020 8004 0895 and our email address is info@britishchemist.co.uk and both working perfectly well. We do apologies if you have tried to call and weren't answered but I have just checked and cannot see any emails from you. If your happy to wait for your item we can still fulfil otherwise we will also happily refund you if your unhappy to wait. Our replies are prompt just like our customer service. We always answer phone calls very quickly. Please do reach out by email and I assure you that you will get a response. Thank you.

Classificada 2 em 5 estrelas

Odd and flaky to be honest

Odd and flaky to be honest. Made an order on their site and it never arrived, so emailed them and never got a reply, having left it a week I called them up and they said they were still waiting for stock and I should leave it another week, then sent me an email cancelling my order! Called them up and they were quite vague and flaky. All a bit of a joke… I’m not 100% convinced they’re real. They said they'd contact me when stock is in but I doubt they will.

18 de dezembro de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Hi, we apologise for the poor experience but we have mentioned on our website that some items are centrally stocked and take up to 10 WORKING days and unfortunately at times we have to cancel orders but I assure you we are a genuine company and happy for you to give us a call and check for yourself or to visit our retail stores. Thank you for you feedback

Classificada 5 em 5 estrelas

Great service

Item delivered 24 hours after I ordered it. Amazingly quick and exactly as I ordered it. Also, very well packed. Great price and great service. Thanks

17 de dezembro de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Thank you for your positive feedback.

Classificada 5 em 5 estrelas

Absolutely no issues

Absolutely no issues. Ordered a large amount of nasal inhalers ( for Humanitarian Aid ) Items were not in stock and my order was cancelled immediately by British Chemist. No money was taken from my account. Phone answered immediately and professionally and thoroughly dealt with my query on the spot. My personal experience they were great.

29 de novembro de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Thank you for your patience and positive feedback.

Classificada 1 em 5 estrelas

TOTAL SCAM STAY CLEAR

Ordered the medication I need over a week ago not even an email to say its been dispatched. Think this must be a scam company not good at all when you are struggling. I would give this company a miss they take your money quick sharp then nothing. Very angry with this non service. If they didn't have allergy medication I needed then they shouldn't take my money. TOTAL SCAM!!!!

18 de outubro de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Hi

I can see you placed your order yesterday at 2.21am and the order was dispatched on the same day, so why have you decided to leave a negative review? Please do check and come back to us but but it seems like you have bought from someone else. Any issues please call us on 020 8004 0895 or email info@britishchemist.co.uk

Classificada 5 em 5 estrelas

Unsure due to reviews but amazing service

Initially I was unsure after reading the reviews on here and I cancelled my order before paying. I was then contacted by someone from British Chemist to ask if there was a problem. I told them honestly why I was put off and they explained why they receive these reviews (people are basically ordering items that can be abused and they can't fulfil the quantities people want). I was assured they could supply the quantity of the item I wanted and promised it would be despatched the next day. After a few emails back and forth, I was convinced enough to give them a go. This was on Tuesday night. On Wednesday I got a royal mail confirmation and received my items today (Thursday morning). Living in a remote area I expected it to not arrive until the weekend. Absolutely delighted and would recommend getting in touch with them directly if you're unsure as the person I was emailing was so friendly and helpful.

26 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Scam company

Ordered products 27th August. Money taken immediately. No follow up regarding delivery detail. No products delivered. Ultimate scam. Avoid.

27 de agosto de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Hi. Apologies for the service. Can you please email us with your order number so we can look into this for you? As some of the items are centrally stocked and take up to 10 working days

Classificada 1 em 5 estrelas

Avoid

It has been a week and nothing. I tried emailing their customer support, only to be told that delivery failed because the address does not exist. AVOID!

6 de setembro de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Hi. What's your order number as we have not told any of our customers an address does not exist. Please provide your order number immediately by email so we can look into this for you. We are British Chemist and it sounds like you got the wrong company. Our email address is info@britishchemist.co.uk

Classificada 1 em 5 estrelas

Tried to order.

Tried to order. Order cancelled twice by strange email that lists all the reasons they cancel an order but not specifically saying which reason they used to cancel it. Money returned automatically but goods still advertised for sale days later. Questionable if this is a legitimate website.

Update. Thank you for such a prompt early morning response. I was trying to order carbzone jam which I've now ordered from another supplier.

19 de agosto de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Hi, apologies for your bad experience. Can you please advise which product you ordered? Most probably it was cancelled due to stock availability at that specific time of ordering and we don't want to keep your money for no reason. If you can advise on the product we may be able so sort it out.

Apologies for that, we are glad you found another source. The ones we had are older stock with a short expiry so aren't selling anymore as its not a fast moving line so we are expecting new stock to arrive soon.

Classificada 1 em 5 estrelas

Took money for items they do not have

Took money for items they do not have. Phoned them to get refund. Awaiting refund

1 de agosto de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Thank you for your feedback. We do apologise for the inconvenience caused and you only asked for a refund today which is being processed. You are right that payment should not have been taken but as we are a healthcare businesses our card providers do not allowed preauthorisations which we are working on implementing. Please allow a few days and keep an eye on your email and your full refund will be in your account in the next few days. Any issues please let us know.

but as we are a pharma

Classificada 1 em 5 estrelas

Not recommended

Not recommended. No delivery or tracking three weeks after ordering. Do not trust British Chemist. Emails bounce back. Scammers.

24 de julho de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Dear Michelle. Can you please send us your order number ? Our email is info@britishchemist.co.uk and it will not bounce back. Alternatively call us on 020 8004 0895

Classificada 1 em 5 estrelas

Purchased several items with a 5/6 paid…

Purchased several items with a 5/6 paid for delivery , on 5th day still not received any notification of it being dispatched. Contacted the company to be told they didn't have it in stock would I like a refund? Of course!

10 minutes later, I received a call from Medicare stating they did have the products in stock and they'd send it by Royal Mail , tracked and I'd receive it on Friday!

Friday, still no confirmation, yet another phone call to Medicare, i was given a tracking number but Royal Mail not received it as yet, this was the case on the Monday morning the following week, needless to say yet another call to this company, they couldn't give me any answers as to why, therefore I cancelled the order and asked for a refund, let's see how long that takes! I can't fault the customer services I received but to not be told the products aren't in stock until I contacted them, which then set the ball rolling despite my still not receiving the goods, not acceptable. Avoid !

27 de junho de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Thank you for the review but what you said is unfair as anything lost by the couriers is beyond our control and tracking details were provided but we do apologise for the initial misunderstanding.

Kind regards

BC Sales Team

Classificada 1 em 5 estrelas

Nothing recieved or processed

Nothing recieved or processed from an order ages ago and no response from direct email or chat with complaints or customer services. AVOID - very frustrating as they were quick to take my money. Very angry

1 de maio de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Hi. Apologies for theservice you have recevied. Can you please send us your order number and we can look into this for you? Alternatively you can give us a call on 020 8004 0895. Thanks

Classificada 1 em 5 estrelas

Avoid!

i’ve ordered from British Chemist a few times in the past and never had any trouble with them, i’ve always found them reliable. however, i won’t be shopping with them again.
their customer service seems to be non-existent. i’ve tried contacting them through the website and even email directly to chase up an order made over a week ago which hasn’t even been sent yet. i wouldn’t recommend them at all now whereas i would’ve previous to being ripped off.

1 de maio de 2024
Opinião espontânea
logótipo da britishchemist.co.uk

Resposta da britishchemist.co.uk

Really sorry to hear about your experience and this is not the service we expect our customers to receive. Can you please advise of your order number so we can look into this for you. We have recently have other vendors (sellers) sell on our website so although you bought from our website but the seller is another pharmacy so please advise of the order number and we can look into this for you.

Classificada 1 em 5 estrelas

Cowboys. Nothing received or despatched

Nothing received or despatched. No answer to phone call or emails. Had to do chargeback for a refund.

Order email was setup so when you tried to reply it went to an obviously invalid email address.

Won't be using again.

29 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thankyou British Chemist

They are brilliant I ordered promethazine hydrochloride 25mg for insomia and it came on time and was super quick with super saver delivery
5star all the way. Ordered on Friday and they arrived following Thursday nicely packaged and good quality brand

4 de agosto de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Useless company.

I placed an order 9 days ago now - its still "processing". "Chat to us" it says on the website, so I tried, I was number 1 "in the queue" ... for 3 hours, I gave up - a waste of time. Its a good job it wasnt anything I was in a hurry for, feels like I'll be lucky to see anything this side of christmas. AVOID these clowns.

22 de julho de 2023
Opinião espontânea

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