Purchasing from this site has been my goto for milk products for my baby who just had so much reflux and discomfort from aptamil milk sold in Singapore. The UK milk tubs are palm oil free and much mor... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First of all: Thanks for the tea. It's annoying that, despite the extremely high shipping costs here in Austria, I had to pay additional shipping costs. On top of that, there were additional customs... Ver mais
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... Ver mais
Very easy to navigate website and easy to place orders. Large range of goods. Delivery arrived within time frame promised. Very well packed. Would recommend and order again.
Informações sobre a empresa
Escrito pela empresa
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Informações de contacto
Nexus House, Queens Court Trading Estate, Greets Green Road, B70 9EQ, West Bromwich, Reino Unido
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4,2
Bom
797 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very dodgy firm
Very dodgy firm. I bought one of their products for our charity raffles. A day later received an email stating I had cancelled the product!
"Your order has been canceled
Order #22569 was canceled at your request and your payment has not yet been refunded."
Which I hadn't, I pointed this out in an email, twice to them, but no explanation received.
OK the money has been refunded, but the product is still up for sale: At 2x the price.
9 de abril de 2026
Opinião espontânea
Resposta da BritishGram
Hi,
Thank you for your feedback and we’re sorry for the confusion caused.
After reviewing your order, the item purchased was very short-dated stock and had unfortunately passed its date at the time of processing. To ensure we never dispatch unsuitable products, the order was automatically cancelled and a full refund was issued promptly.
We understand the cancellation message may have been unclear, and we apologise for not providing a clearer explanation at the time.
To clarify on pricing, the product currently listed is a new batch with approximately 1 year shelf life (expiry date), which is why it is priced higher. This is standard in grocery retail, where fresh stock carries a different value compared to short-dated items.
At BritishGram, we are proud to be highly rated by hundreds of customers and always prioritise quality, safety, and transparency.
We appreciate your feedback and will improve our communication to avoid this in future. If you’d still like to place an order, we’d be happy to assist or offer a goodwill gesture.
Kind regards,
BritishGram Team
My order not received yet
For the first time I have yet to receive my order so had to re order cat food not sure if I will get one or two deliveries now!
23 de fevereiro de 2026
Happy customer
11 de fevereiro de 2026
My cat food order
As usual, BritishGram delivered on time. On this occasion they were next day. I did pay for delivery but expected it 3 - 4 days so they were excellent with their delivery time.
5 de fevereiro de 2026
Arrived later than requested but that…
Arrived later than requested but that may be due to Canada post
22 de janeiro de 2026
Quick delivery and exactly what I wanted.
Quick delivery and exactly what I ordered. can't fault it!
5 de janeiro de 2026
Very easy to navigate website and easy…
Very easy to navigate website and easy to place orders. Large range of goods. Delivery arrived within time frame promised. Very well packed. Would recommend and order again.
6 de janeiro de 2026
Best service
Very easy to order from. Great delivery service. Where we live this drink is unavailable and it was a request for Christmas by daughter as part of her present. I would definitely purchase from here again. 😊
17 de novembro de 2025
Fast delivery and keenly priced
Fast delivery and keenly priced, I will be happy to use these guys again
29 de outubro de 2025
Another perfect transaction
Another perfect transaction. Rapid delivery, items exactly as described. My regular monthly crisps purchase now, after poor service previously elsewhere.
8 de outubro de 2025
Cheaper than anywhere
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courier will not leave parcel by front door for me so it is inconvenient for me to try and get to the door. I am happy for it to be left by front door so a neighbour can bring it in for me.
26 de agosto de 2025
Fast reliable shipping
Fast reliable shipping. Got excatly what I was looking for at a decent price very impressed will buy more from them soon
26 de agosto de 2025
Goods as wanted but as l said before l…
Goods as wanted but as l said before l did not expect to pay vat
21 de agosto de 2025
Best quality products
I am very grateful for 👌the ✔best quality service you provided to me with the greatest kindness inside yourselves for sending 👍me the items to me please 😊and ✔thanks for sending me the items to me and the best quality service you provided from yourselves for everything you have sent me please 😊
20 de agosto de 2025
I ordered in good faith but customer…
I ordered in good faith but customer services informed me that parcel force attempted to deliver on five occasions.
They could have at least left a delivery card which did not happen.
I am in most days and the item has not been delivered to me.
It's an absolute disgrace and maybe you should be vetting the drivers you use.
I expect a full refund over the next 7 days.
I will never order from your incompetent organisation again.
Please credit my refund to my account ASAP
Tim Graham
26 de agosto de 2025
Resposta da BritishGram
Dear Mr. Graham,
Thank you for your review. We’re very sorry for the difficulties you’ve experienced with your delivery. According to the official tracking information from Royal Mail/Parcel Force, several delivery attempts were made to your address. We apologise that a calling card was not left on those occasions, as it should have been.
To assist, our team emailed you directly with the depot’s contact details so you could arrange a redelivery at a convenient time. The parcel has also been available for collection at Kingston Upon Thames and Surbiton CSP.
If the parcel is not collected, it will automatically be returned to us. As soon as it is scanned back into our system, your refund will be issued immediately.
We truly regret the inconvenience caused and appreciate your patience and understanding while this process is completed.
Kind regards,
BritishGram
Sent the wrong item have complained 3…
Sent the wrong item have complained 3 times no reply
28 de julho de 2025
Resposta da BritishGram
We’re very sorry to hear about your recent experience. The black socks you received were our last pair in stock at the time. As no specific colour was selected when the order was placed, our team dispatched the available colour. We completely understand this may not have been your preference.
We’ve reached out to offer you an alternative sock design in either Blue or Grey and will gladly send your replacement as soon as we receive the return of the black pair. Our goal is always to ensure you are completely satisfied with your purchase, and we’d like to make this right for you.
Please feel free to contact us directly so we can arrange the replacement and resolve this for you as quickly as possible.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.