I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... Ver mais
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Absolutely appalling experience. My order was placed in June, but when it became clear they couldn't deliver within the agreed timescales, I asked to cancel the order. I was told this wasn't possi... Ver mais
Ordered expecting delivery in time for our holiday but that didn't happen. I have sent e-mails and filled in the contact form to sort out returning thd items but have had no response.
Having had a Tempur pillow for many years, which had seen better days. I was very sceptical about getting a new pillow. Having seen several makes of these “Contour Relief Pillows” which looked comfort... Ver mais
Informações sobre a empresa
Escrito pela empresa
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Informações de contacto
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, Reino Unido
- support@britishpillow.co.uk
- britishpillow.co.uk
3,1
Aceitável
206 opiniões
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Disgraceful...
Disgraceful.... I purchased 2 x pillows at a whooping £65 odd, took 2½ weeks to arrive. And when it did there was 1 missing.
Now needing to wait for them to reply.
Stressed out my tree 🌳
10 de fevereiro de 2025
Opinião espontânea
Resposta da The British Pillow Company
We sincerely apologize for the inconvenience and frustration this has caused. This is certainly not the experience we aim to provide. We're glad to hear that you're reaching out to resolve this. Please note that we offer a 60-night return guarantee, so if you wish to return the missing pillow or if there's anything else we can assist you with, don't hesitate to email us at support@britishpillow.co.uk. We're here to help and ensure this gets sorted out as quickly as possible. Thank you for your patience.
Made in China I think
Made in China I think, not UK. Quality ok, but the dip in the pillow where you rest your head is not shallow enough. 7/10
12 de janeiro de 2025
Resposta da The British Pillow Company
Thank you for your feedback! We appreciate you sharing your thoughts. While our pillows are designed with comfort and support in mind, we understand that everyone's preferences vary. The dip in the pillow is designed to provide optimal support for your neck, but we will take your comments into consideration for future improvements. If you have any further concerns or need assistance, feel free to reach out to us!
It was a lot smaller than I thought it…
It was a lot smaller than I thought it would be
17 de janeiro de 2025
Resposta da The British Pillow Company
Thank you for your feedback! We're sorry to hear that the size of the pillow didn't meet your expectations. We understand how important it is to have the right fit. If you would like to discuss a return or exchange, please feel free to reach out to us at support@britishpillow.co.uk. We're here to assist you in any way we can!
Love this pillow
Love this pillow! Had the best nights sleep thanks to the support it offers my neck. Definitely less pain from sleeping after using this. Highly recommend.
27 de janeiro de 2025
Opinião espontânea
Resposta da The British Pillow Company
Thank you so much for your amazing review! We're thrilled to hear that the TBPC™ Orthopedic Pillow has made such a positive difference in your sleep and neck pain. Your recommendation means the world to us! If you ever need anything else, don't hesitate to reach out. Sleep well!
Not sure if my pillow is genuine it has…
Not sure if my pillow is genuine it has no label on pillow as it shows on website, no packing slip in parcel. It is not as deep as it appears on advert. Having slept on it, it is ok,but becomes very warm.
25 de janeiro de 2025
Opinião espontânea
Resposta da The British Pillow Company
Thank you for bringing this to our attention, and we’re sorry to hear about your concerns. We can assure you that our pillows are genuine and meet our high-quality standards. We apologize for the missing label and packing slip, as this isn't typical for us. Regarding the warmth, we understand that comfort preferences can vary, and we appreciate your feedback. If you’d like to discuss this further or have any other questions, please don't hesitate to email us at support@britishpillow.co.uk. We’re here to assist you!
Appsolutely rubbish pillows not the…
Appsolutely rubbish pillows not the real thing plus mine came damaged
And when I sent back the would not return my postage
Do not buy from this company not real memory form
Reply I got below
DO NOT BUY FROM THIS COMPANY RIPPOFF
Richard,
Thank you for reaching out to us.
I sincerely apologize for any inconvenience caused and appreciate your understanding. As per our return policy, we are unable to cover the cost of return postage, regardless of the reason for return.
In cases of quality issues, we do offer the option for an exchange, but since you have chosen to return the product for a refund, we refunded 100% of the product cost upon receiving the returned item.
If there’s anything further we can assist you with or if you would like to reconsider an exchange, please don’t hesitate to let us know.
Thank you for your patience and understanding.
6 de janeiro de 2025
Opinião espontânea
Resposta da The British Pillow Company
We’re truly sorry to hear about your experience, Richard, and we completely understand your frustration. We always strive to ensure our customers are satisfied, and we regret that this situation wasn’t resolved to your expectations. While our policy doesn't cover return postage, we do offer exchanges for quality issues. We refunded the product cost in full, as stated, but we understand that this doesn’t make up for the inconvenience you faced. If there’s anything further we can do to help or if you’d like to reconsider an exchange, please don't hesitate to contact us. Your feedback is invaluable, and we’ll use it to improve our service.
Great pillow but the lack of customer…
Great pillow but the lack of customer service is terrible!! I’ve messaged on the website, on Facebook messenger and I’ve tried calling, none have been answered in nearly a week hence the two stars
30 de dezembro de 2024
Resposta da The British Pillow Company
We’re really sorry to hear about your experience and sincerely apologize for the delay in responding. We strive to offer excellent customer service, and it’s clear we’ve fallen short in your case. Your feedback is extremely important to us, and we’re looking into this issue to make sure it doesn’t happen again. In the meantime, please feel free to email us directly at support@britishpillow.co.uk, and we’ll make sure to assist you as soon as possible. Thank you for your patience, and we hope to resolve this promptly!
The pillows purchased was to a suitable…
The pillows purchased was to a suitable condition
27 de dezembro de 2024
Resposta da The British Pillow Company
Thank you for your feedback! We're glad to hear that the pillow arrived in suitable condition. If you have any further questions or need assistance with anything else, feel free to reach out. We're here to help!
Has made a difference to my neck pain.
27 de dezembro de 2024
Resposta da The British Pillow Company
We're so happy to hear that the pillow has made a difference to your neck pain! It's great to know it's providing the support you need. If you have any further questions or need assistance, don't hesitate to reach out. We're here for you!
Super comfortable and supportive
The pillow perfectly contours to my neck, giving me the best sleep I’ve had in years. Love it!
1 de janeiro de 2025
Opinião espontânea
Resposta da The British Pillow Company
Thank you Jp for your review.
Nice product and delivery
23 de dezembro de 2024
Resposta da The British Pillow Company
Thank you Ian,
Your kind words truly encourage us to continuously improve our brand’s service and quality. We’re grateful for your support!
Thank you
Did not receive the order so unable to…
Did not receive the order so unable to comment on quality of product
28 de dezembro de 2024
Resposta da The British Pillow Company
Hi Norman,
We sincerely apologize for the delay in processing your order. Due to the holiday and festive season, our warehouse has been exceptionally busy, causing slight delays.
We’ve checked on your order, and it is on its way! You should receive it by 7th January 2025.
Thank you for your patience and understanding during this busy time. If you have any further questions, feel free to reach out.
Warm regards,
Millinda Assis.
The British Pillow Company
Good product
Pillows arrived quickly and were just as described. Good quality and so far very comfortable.
27 de dezembro de 2024
Resposta da The British Pillow Company
We’re delighted to hear that our pillows matched your expectations. Providing high-quality products and ensuring our customers’ comfort are top priorities for us, and we’re thrilled that you’re enjoying your pillows so far.
Should you have any feedback or require assistance, please don’t hesitate to get in touch. We are always here and continually striving to provide the best experience for our valued customers.
Thank you for choosing The British Pillow Company. Wishing you many nights of restful sleep!
I haven't been able to sleep with the…
I haven't been able to sleep with the pillow, it has only been 3 days (nights) so I am going to give it a bit longer to see if my sleep improves.
2 de janeiro de 2025
Resposta da The British Pillow Company
Thank you for your feedback!
We appreciate you giving our pillow a try, and we’re glad to hear you’re allowing yourself some more time to adjust. It often takes a little while for your body to adapt to a new sleep setup.
We also want to remind you about our 60-night return policy. If you find that the pillow doesn’t meet your expectations after giving it a fair trial, you’re welcome to return it for a 100% refund—no questions asked.
If you have any questions or need assistance, feel free to reach out to us. Your comfort and satisfaction are our top priorities!
Warm regards,
Milinda Assist
Customer Service Team
The British PIllow Company
The best pillow what i ever had 😇worth…
The best pillow what i ever had 😇worth it to buy, definitely highly recommend 👍 Also great company, friendly service
11 de dezembro de 2024
Opinião espontânea
Resposta da The British Pillow Company
Thank You for Review Ma'am.
Best Pillow- no more neck pain now
I have been using the TBPC orthopaedic pillow from last two week , it’s been game changer. I wake up without any neck pain, feeling refreshed and ready for the day. Already ordered another 2 for my family.
Thank you
11 de dezembro de 2024
Opinião espontânea
Resposta da The British Pillow Company
Thank You for Review Ma'am.
Impressed! Increased sleep quality and neck comfort
This pillow has been a game changer for my sleep.it provides excellent neck support and I wake up feeling refreshed without any stiffness. Highly recommend it for anyone seeking better comfort and quality rest.
14 de outubro de 2024
Opinião espontânea
Resposta da The British Pillow Company
Thank You for Review Ma'am.
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