Bru Mate Opiniões 777

Great quality BUT the opening where you drink from doesn't line up right when you pick it up by the handle. Try holding it by the handle and the opening doesn't line up, it's twisted. I bought this because of the handle (bad arthritis) and I have a hard time holding coolers without handle. Beautiful product, not user friendly.

Got a brumate cup approximately 3 months ago. The cup was washed according to the recommendations and the cup is peeling it’s paint. Apparently this is not covered and is the consumers issue. Poor quality and poor customer service. Will never buy or recommend

Incredible quality has already been established by others. The surprise was the phenomenal service by their customer service team. I lost the screw-in top to my Brümate - a few emails later and they shipped me a replacement. My matte black colour was out of stock so they (Erica) sent me a grey one instead…. At no cost to me! Above and beyond customer service. Very impressed!!
Thank you Brümate!
Mark

Ordered a few weeks ago, and paid for the extra parcel protection. Package is officially lost, says delivery was attempted by laser ship at 9pm when no delivery was ever attempted. Lasership is known to steal packages so I was glad I paid for the extra protection. But even with paying for the protection the company refuses to do anything. So now I’m out my money and cup. Buyer beware!

I ordered a Hopsulator slim! It has been 12 days and i still have not received it! Yet they are saying it’s not their fault! It’s basically mine because I didn’t purchase parcel protection! Like wth! Why spend more money! This was suppose to be a Father’s Day gift! And we’re going on 12 days of no product yet!!!

Sh!t is ass, website is slow af. The bottle is even worse and I ain’t even get it yet.

I bought the wine cooler and the XL Toddy. The wine cooler is nice BUT the XL TODDY is terrible!!! I would fill it and then after I finished drinking my tea/coffee... I could not open it it always would be stuck. I tried everything! It was a big disappointment! I spent almost $100 for both items and when contacting support they told me to just stick it in the freezer which did not work!! terrible product and customer service. If you are to buy something stick with YETI.

I bought an imperial pint product to use in my car. The lid is impossible to open with one hand, so I'd need to leave the lid open in the car. Defeats the purpose of the insulated mug. When I got it, I filled it with boiling water and after four hours (this is how long it's supposed to keep beverages hot), the water was cold. Not warm - cold. Useless. I sent it back immediately.

This company is a scam!
I ordered an item and never received it. They immediately charged my CC and said the item was delivered to a locker.
Never heard of such a thing.
They now are giving me the run around and did not even contact their delivery carrier to find out what happened to my order. I am filing a complaint with the BBB and considering contacting my attorney due to their pathetic behavior. Save your money and steer clear of this scammer!

I was excited to get a Brumate for my birthday but within two months of receiving it the paint all started chipping off. I contacted them and all they could do was give me $10
off on my next order. Why would I order anything else when my paint is chipping off. Also, what cup company only has a one month warranty on it!?!?

Brumate is running a Black Friday promo where they state you’ll receive an extra 10% off by signing up for text notifications so they can market you. When you give them your cell number for text marketing they do not provide the additional discount. When contacted, they claim the texts are simply so you don’t miss the deals. Deceptive and fraudulent marketing. Beware.

I recently purchased two of the Gold Leopard Toddies but meant to purchase one of those and one of the Imperial Pints. Both were $29.99. I am not sure what happened that day, but when I received the order, I was surprised. I contacted customer service. I wasn’t ugly I just said I thought I had ordered one of each. The guy was Rude. He wanted to argue, but I didn’t go there. When I read that they have the best CS, I surely wasn’t treated that way. I just asked to please tell me how to return one of the toddies, and I would order the Pint. He sent over the instructions to me with no other help. When I went online to do the return, there was a note that said “this item is not returnable”. Why didn’t he tell me I couldn’t return it? He was looking at the order. I had contacted them within an hour after receiving the wrong order. I cannot imagine why it was not returnable. Long story short, “Beware”. The mug is nice, but I didn’t need two and still don’t know why I have two!

Black camo fail INDEED!! No camo anywhere on this cup! Will never order from your company again 🤬

My husband, a military veteran, ordered the Toddy XL in Black Camo. He was so exited for this cup to come, but when it did, he was utterly disappointed. His mug is essential completely black, if you didn't know it should be Black Camo, you would never be able to tell there was any camo there. You cannot see camo on his cup at all. The Black Camo is a failed misrepresentation of what it should have been.

I couldn't figure out why my coffee did not stay as hot or was as hot after first brewing. I thought there was something wrong with our Keurig maker. I was comparing it to a Yeti container I had been using. Turns out it was the Brumate. I guess you get what you pay for. It does not compare well with Yeti if you are wanting to keep things hot.

It's very peculiar how many 5 star reviews from the exact same date talk about how amazing the company is. Who even writes a review like that? People just want a quality item delivered as promised. I ordered two items that were marked as shipped but the carrier never received them and tracking info never updated. 20 days later and still no updates so I requested a refund. The whole ordeal cost me $.98 in route insurance. Never again!

I absolutely love the Brumate products, my problem is not with them. Brumate also has the best customer service!! My issue is with their shipping, it is HORRIBLE! If you want something don't expect to receive it quickly, if you need something order a month in advance. I was to receive my order 2 days ago, it still isn't here, I received a tracking number that gave updates for a few days then went silent.
When I called FedEx I got a computer that told me the company selected FedEx ground economy and there is no available information.

The gold and onyx leopard print collection is the prettiest things that I have ever seen! I use them daily! I move them from my camp trailer to my house and am working on getting the entire collections!!! Must have for any season!!!!

I have been using a less expensive double wall can cooler and decided to try brumate. I like it but it sweats a whole lot more than the other brand and I'm constantly pouring condensation down my chin from the sweat. Always having to pour excess water out of bottom. Would like to love but switching back to the other brand. Not real happy!

I ORDERED THE BRUMATE TODDY AND THE SPOUT TO DRINK OUT OF ONLY FITS AT THE HANDLE AND ACROSS FROM THE HANDLE. I HAVE TRIED SEVERAL WAYS TO FIT IT IN THE DRINKING POSITION STARTING AT 180 DEGREES AS SUGGESTED. IT DOES NOT WORK. I AM RIGHT HANDED AND THERE IS NO WAY TO FIT THE LID SO YOU CAN DRINK. VERY DISAPPOINTED.