Bru Mate Opiniões 777

I ordered 4 Brumates and realized that they were the wrong size. The 1st interacting with Brumate was amazing. It quickly went downhill from there. I was supposed to get my items on May 5th, and I never did. I received an email for tracking, It stated that the label was crated, but never received by the shipping company. Then I got an email from Brumate saying sometimes this means my items are lost. I responded that I did not receive the product yet. And they basically are forcing people get the shipping protection, and if you don’t you won’t get your order.

They “resent” the order. It gets delivered, and all three items are damaged. I try to contact Brumate and you can only chat online or via email, no phone number is listed. I finally get someone, and they said to send pictures, so I did. They said the damage does not affect the purpose of the cups, so they can offer me 30% off my order. I asked to return all 4 items for a refund. The person I was chatting with told me to respond to the email from now on and not the chat. I asked if the return all 4 items, and she stated no just three and to return the 4th I would have to do it myself via the website.

I went ahead and returned them via website. I got an email on May 17th, that my items were received. On May 21st, I got an email stating my order has been refunded and it would take 3-5 business days. It has been over that and I still do not have my refund. I emailed again, and now the are saying” In reviewing, all three items from the BM******* order have been returned, but the items from BM****** have not checked in with the warehouse yet. Looks like return tracking shows that the order was sent back to us and arrived at the warehouse on the 25th. Our warehouse requires around 7-14 business days to check in returns prior to returns being refunded.

I have been trying to chat with someone via chat I put in my order number and email and no one will respond. I got on other chat platform and didn’t put in my order number or email and am now chatting with someone.

This is absolutely insane, and their products are terrible quality, their customer service is nothing short of a nightmare. No return has ever said it would take 7-14 days. I would never recommend this company to anyone. I have been using S`well for years and I 100% regret just sticking with them.

I started buying their products years ago and I have never regretted any of those purchases. Their products make any gift giving easy. They're durable, they keep your drink warm and/or cold for a good amount of time, they always have different colors and styles to choose from. And they're always running some type of deal so I've never paid full price before.

I never got my order. After 14 days, the "route package insurance" tried to send another instead. I don't want this anymore I have zero trust in brumate.

I understand that with the pandemic shipping is delayed so receiving my products very late would not have been to big of an issue. However, I received an email from brümate saying if orders were not received within a month of ordering you could be refunded or they would send a new exposures parcel that would be there by Christmas if it was a gift. When I emailed to receive my expedited parcel they said they had reached the maximum they could send out and they wouldn’t send anymore. Okay that was fine it had been over a month so I went out bought two new gifts for the people on my list and requested the refund that was promised. After not responding for a while brümate emailed back and said I could not have a refund they never gave a clear answer as to why even when u provided screenshots of the emails they sent me saying I would have a refund. What kind of company voluntarily makes an offer to someone and then will not uphold that. After going back and forth with customer service I was give 10% off my purchase, two more flasks sent to me, and a coupon for their website valid only when you spend $50. All I wanted was the refund I was promised I didn’t want anything else. I am very disappointed this company did not uphold that. Overall the shipping took 4 and a half months to get and I ended up with four expensive flasks I didn’t want.

TERRIBLE PRODUCT. I am a college student who thought that I could get good use out of this cooler only to get it and find that it is defective. The drink spout does not work and will leak uncontrollably if you put any type of liquid into it. In addition to this the customer support is almost impossible to reach and will not help you with your product. In conclusion this is a bad product and a bad company. Do not buy from these thieves!!!

The quality, appeal of the product, and the customer service, are all wonderful!

I have not received my order and this review is almost TWO months after I have ordered my packages!! I don't typically leave reviews, but this was just the absolute worst experience I have ever had with online shipping. The only time my package moves is when I email customer service and ask for a refund and then they start to update my shipping bc I want a refund. My package was supposed to be a Christmas gift for my two brothers, out of state, which I now have to ship to them. They gave me 10% off a purchase twice because it wasn't moving but made no serious effort to move my package. Extremely frustrating. Supposed to arrive today, I'd be shocked if it did.

*This does not reflect the quality of the product, just the shipping and customer service

Phenomenal product with options for literally everything. Big fan.

Brumate is hands down the best and most honest company I've ever ordered from! Customer service is A++++!!!! They go above and beyond to make sure the customers are happy. Their products are perfect and I'm so in love!

Absolutely in LOVE with this company! Customer service is fantastic and products are to die for! I will literally never buy a different brand for my drinks. I’m also always telling people about them because the Brumate products are literally all I use! Highly recommend!!!

I give 5 stars for Brumate, simply because the products are perfect! What happens after products leave Brumates warehouse, is out of their control. I have had shipments delivered in busted boxes, opened and retaped boxes, and products jostled so much the containers were damaged. However, Brumate has always been top notch to replace anything that was damaged! I have fell victim to “lost” packages, and the Bru Crew were quick to send out duplicate orders. Therefore, Brumate will continue getting my business!

Customer service is top notch, was super transparent about shipping issues (that wasn’t their fault at all), all of their products are such great quality. Just a great company.

Brumate is the best!!! I use a variety of cups daily for certain things. Their products are amazing! Keeps your drink cold or hot for so long. Makes great gifts too! 10/10 recommend!!!

I love Brumate. Their products are great. In one of my orders I was missing a product, customer service took care of it and got it shipped out to me ASAP. I am very happy with the service I receive & recommend them to family & friends.

I am in love with every single one of my brumates! I will never buy any other brand ever! The customer service, quality, and durability is absolutely amazing! If you’re thinking about stop, just do it! You won’t be sorry!! This is definitely a company that values their customers, products and name!

Keeps the drink ice cold while standing in front of a bonfire for hours. Best company there is!

This company is more than just “cups”. Their customer service is amazing, their products hold up and withstand a lot of wear and tear. I have a Pint for every day of the week for my coffee, which stays hot for hours! Highly recommend!

I have never before seen customer service like Brumate has! I made a few orders in November, one I was hoping would be here by Christmas and the other two weren’t as time sensitive. When I mentioned I had a problem, Brumate was on it!
I got my package for Christmas and the others came as well.
Even though we were pushing the envelope for Christmas it still arrived and I was able to get everything wrapped and under the tree! Thank you so much, Brumate for your outstanding customer service!

I love all of my Brümates! I have purchased many different styles and all are AMAZING! The quality, design, functionality, everything is great. I highly recommend! And I have never had any shipping issues.