BudgetAir.in Opiniões 3505

The cancellation request was made within 24–48 hours of booking and the travel date is more than 7 days away. Despite this, the merchant (Budgetair) has denied refund and is showing ₹0 refund, while IndiGo has refused to process cancellation citing third-party booking. Both parties are shifting responsibility, resulting in denial of refund.
The transaction is disputed as “services not rendered / refund not processed,” and I request reversal of the full disputed amount.

The food options were not asked while booking, seat allocation was not transparent, haven't got the seats yet. Will have to wait for auto chekin which I paid extra for, to manage the seats

The E-Ticket came late. The ticket came without any miles.

I AM trying to connect with chat box from past three days it says 30 persons inline..

Try automoatic service??? what is this and were to connect for automatic service???

Got reply from customer care the same connect on chat box.

So it all merry go around and takes 72 hrs. for answers so you miss your flight or your booked funds.

No customer care number for India.

In this era of IT this system is working like 1970s.

Ease of operation

Do not trust the 'Self-Transfer Guarantee' offered by BudgetAir.in; it is a complete scam. On 26th March, a delay of 1 hour and 40 minutes on my first flight caused me to miss my connection.
I followed their policy to the letter and emailed customerservice
immediately at 22:15 PM IST to trigger the guarantee. I received no response and no alternative travel plan. Left stranded at the airport with no help, I was forced to book my own replacement flight for ₹15,959.
Since BudgetAir failed to fulfill its obligation to provide an alternative, I am now claiming a full reimbursement of the ₹15,959 I spent out-of-pocket. I have timestamped email proof and all receipts ready. Resolve this immediately for Booking BIN-22474893.

1. the Payment page was unresponsive
2. it allowed me to use my DEBIT CARD 3 times and STILL didn't proceed to book a ticket
3. After make a successful payment via my Credit Card, it took almost 48 hours to receive a Payment confirmation.

Appreciated. You quickly worked on my refund

When I was booking the air tickets, I was not told that is going to be a handling fee. When I went to pay the final amount it included extra fee. I would not have bought the ticket if I was told about the extra charge in the beginning. I consider this as a deceptive practice. I will never ever buy from Budget Air.

Easy and smooth booking process

Expected more help for rescheduling immediately after booking tickets...

This app is very convenient and easy to use. The whole booking process is smooth and hassle-free. Really impressed with the experience-👍

Worst customer care service! I called regarding reschedule the ticket the response was not customer friendly !

No PNR, no mobile, showed no booking on the website, if anybody wants to help, always more than 30 in the queue, 72 hr or 96 hr later, PNR... what a joke. Stay km away. worst experience. BIN-32613197 is the booking ref.

Good
Better

Good platform for budget air tickets as the name suggests

Price is my important factor. With low price I was also able to get reasonable layovers and overall duration of the journey. Thanks

Smooth booking process without any sudden price prices at the time of making the final payment