Rapid click and collect service. On arrival, great service- purchase was brought directly and quickly to my car. Very friendly and helpful staff. Very organised and clean store. Well stocked. Clear in... Ver mais
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Leia as opiniões dos outros
Came across this Company via a family member looking for a paint colour that had been discontinued. Brave Ground by Dulux is a great colour but difficult to obtain until family member directed me to t... Ver mais
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Local depot has vast selection and stock. Been many times and mostly staff are helpful and aim to keep operations smooth even at busy times. Their delivery process is hit and miss. Damaged items ar... Ver mais
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Ordered through Click & Collect which was very convenient. Communication was great, price and products very good. Only issue was parking access at the New Southgate branch - both inside and outside. A... Ver mais
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Informações sobre a empresa
- Loja de hardware
- também em
- Empresa de construção civil
- Loja de madeiras
- Loja de materiais para canalização
- Loja self-service
Sobre Builder Depot
Escrito pela empresa
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsInformações de contacto
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Reino Unido
- 020 8362 8100
- builderdepot.co.uk
4,5
Excelente
5 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Placed an order payed extra for an am…
Placed an order payed extra for an am delivery, delivery didn’t arrive on the stated day after a lot of chasing and not a lot of help from customer service it turn up the next day!
Not what we payed for and most of a day wasted waiting around for a delivery that never turned up.
19 de setembro de 2026
Resposta da Builder Depot
We’re sorry to hear that you were disappointed with your delivery experience.
Having reviewed the order details, we would like to clarify that an AM delivery service was not selected or paid for on this order, and our records show that the delivery was completed on the scheduled delivery date.
We appreciate that there may have been some confusion around the expected delivery time, but we hope this helps to clarify the service booked and the delivery timeline.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your kind feedback. We’re really pleased you had a positive experience with our Customer Service team.
We appreciate the 5-star review and will be sure to share your comments with the team.
Kind regards,
Emily
Collection of shower tray
Collected my 900x760 shower tray using the Builders Depot Click and Collect service and went very smoothly indeed.
29 de setembro de 2026
Opinião espontânea
Resposta da Builder Depot
We’re pleased to hear your shower tray collection went smoothly and that our Click & Collect service made the process straightforward.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Resposta da Builder Depot
We’re pleased you found our pricing competitive and that your order arrived quickly with delivery included.
Thank you for your 5-star feedback and for choosing Builder Depot. We really appreciate your custom.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your feedback. We’re pleased to hear you were happy with the product, the price and the speed of delivery.
We really appreciate you choosing Builder Depot and hope to serve you again in the future.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your feedback. We’re pleased you were happy with the service you received, the quality of the product and the fast delivery.
We appreciate your 5-star review and hope to welcome you back to Builder Depot again soon.
Kind regards,
Emily
Good quality items and fast delivery
16 de setembro de 2026
Resposta da Builder Depot
We’re pleased to hear you were happy with the quality of your items and that your order arrived promptly.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Fast Delivery & Great Prices!
Great, reasonable prices and fast delivery. Excellent email and SMS delivery notifications that kept me updated at each step of the process. Thanks a million! Highly recommended.
16 de setembro de 2026
Resposta da Builder Depot
Thank you for your recommendation. We’re pleased you found our prices competitive and your delivery arrived quickly.
It’s also great to hear that our email and SMS updates kept you well informed throughout the delivery process. We really appreciate your 5-star feedback and look forward to serving you again.
Kind regards,
Emily
Ordered online
Ordered online, went to branch and my order was picked correctly and brought to my vehicle with a smile and thanks
18 de setembro de 2026
Resposta da Builder Depot
We’re pleased to hear your Click & Collect order was ready and picked correctly, and that our team provided friendly service when bringing everything out to your vehicle.
Thank you for the 5-star feedback and for choosing Builder Depot. We’ll be sure to pass your kind comments on to the team.
Kind regards,
Emily
They make my life more easy
18 de setembro de 2026
Resposta da Builder Depot
We’re really pleased to hear that Builder Depot helps make things that little bit easier for you.
Thank you for your 5-star review and for your continued support. It’s very much appreciated.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your kind feedback. We’re delighted you were happy with the service you received.
We really appreciate your recommendation and your 5-star review.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your feedback. We’re pleased everything went smoothly and you had a positive experience with Builder Depot.
We appreciate you taking the time to leave us a 5-star review.
Kind regards,
Emily
Good price and a fast delivery..…
Good price and a fast delivery..Only problem was with DPD as they left it outside my front door and live on a main road so wasn't ideal .. Had to send someone to my house as worried it would get stolen .. Not the Builder Depot fault they were good to deal with and would buy from them again ..
15 de setembro de 2026
Resposta da Builder Depot
Thank you for your feedback. We’re pleased you were happy with our pricing, the speed of delivery and your overall experience with Builder Depot.
We’re sorry to hear about the way the parcel was left by the courier and completely understand your concern, particularly given the location of your property. We appreciate you recognising that this was outside of our direct control and are glad to hear you would order with us again.
Kind regards,
Emily
I’ve used the builders depot twice now…
I’ve used the builders depot twice now and both times the drivers have been charming!! Both were professional, but friendly and real assets to the company!! Would definitely order again from here and highly recommend!!!!!
15 de agosto de 2026
Resposta da Builder Depot
It’s wonderful to hear that you’ve had such positive experiences with our delivery drivers on both of your orders. We’ll be sure to pass your kind comments on to the delivery team, as feedback like this is always greatly appreciated.
Thank you for choosing Builder Depot again and for recommending us. We look forward to serving you in the future.
Kind regards,
Emily
Ordered on Friday ..delivered on…
Ordered on Friday ..delivered on Saturday.Great service !
18 de setembro de 2026
Resposta da Builder Depot
We’re pleased to hear your order arrived so quickly and that you were happy with the service you received.
Thank you for taking the time to leave us a 5-star review. We really appreciate your custom.
Kind regards,
Emily
I ordered and paid for 20x 2x3 2.4m C24…
I ordered and paid for 20x 2x3 2.4m C24 timbers and got 20x 2x2 2,4m timbers. Petty theft from BD, pity. Needless to say all timber was wet… time critical work had to be done with inferior timber.
Bad and wrong products delivered, I shall not be back to BD for any timber in the future. Delivery driver was most unhelpful and argumentative, he bambuzeled me into signing “order received “ so he wouldn’t have to take wrong timber back and come back with right timber.
I’ve just received reply from BD about this feedback and no surprise they passed the buck to “another “ department I should contact about this problem. Why can’t right department acknowledge feedback in the first place? To simple and honest thing to do. Best to frustrate customers and pocket the Ill gotten gains. = builders depo , disgusting
18 de setembro de 2026
Resposta da Builder Depot
Hello,
We are very sorry to hear that you received timber in the incorrect size and that it arrived in an unsatisfactory condition. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Unfortunately, we were not made aware of these issues at the time of delivery or subsequently, as our records indicate that the goods were signed for upon receipt. Had we been notified, we would have been more than happy to arrange for the goods to be collected and either replaced or refunded as quickly as possible.
We would still welcome the opportunity to put things right and resolve this matter for you. Please contact our Customer Service team via the ‘Contact Us’ page on our website, and they will be happy to assist you with the next steps.
Once again, we apologise for your experience and appreciate you bringing this to our attention.
Kind regards,
Liam
frendy staff and the devilry guy was…
frendy staff and the devilry guy was amazing and helpfull
8 de setembro de 2026
Resposta da Builder Depot
Thank you for your kind feedback. We’re pleased you received such friendly service from our team and that your delivery driver was so helpful.
We’ll be sure to pass your comments on to the team. Thank you for choosing Builder Depot.
Kind regards,
Emily
Resposta da Builder Depot
Thank you for your feedback. We’re pleased everything was exactly as expected and that you were happy with both the service and the price.
We appreciate you choosing Builder Depot and hope to serve you again soon.
Kind regards,
Emily
Competitively priced products with fast…
Competitively priced products with fast delivery
15 de setembro de 2026
Resposta da Builder Depot
Thank you for your feedback. We’re pleased you found our products competitively priced and that your order arrived promptly.
We appreciate your 5-star review and hope to welcome you back to Builder Depot again.
Kind regards,
Emily
Excellent buying experience, let down by the delivery company.
Product in excellent condition, as described. Item was despatched promptly - but the delivery company, DPD, was VERY POOR. I sat at home waiting with my front door open, only to receive a message stating that a delivery attempt had been made and that I had not been at home to receive the package, so then had to go to a collection point. V frustrating.
15 de setembro de 2026
Resposta da Builder Depot
Thank you for your feedback. We’re pleased to hear that your item was dispatched promptly, arrived in excellent condition and was exactly as described.
We’re sorry, however, for the frustration caused by the courier’s attempted delivery, particularly when you were at home waiting for the parcel. We appreciate you sharing your experience and will ensure your comments regarding the delivery service are passed on.
Kind regards,
Emily
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