Bulldog Skincare Opiniões 

153
•
TrustScore: 2 em 5

1,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The customer service I experienced when I had a delayed order was outstanding. Bulldog is always on time with their deliveries and when I encountered a delay in my shipment, Younis was very helpful. H... Ver mais

Classificada 1 em 5 estrelas

Horrific!!! If I could give zero I would Ordered in February, some products arrived, some didn’t. I’ve emailed, filled in countless forms, messaged on instagram - was promised a delivery cont... Ver mais

Classificada 1 em 5 estrelas

Very similar to other reviews. Ordered about a month ago and no response despite numerous chases and a request for a refund. There's no email address or uk phone number, so anyone who buys products at... Ver mais

Classificada 1 em 5 estrelas

I always purchase bulldog for my partner, normally I would buy in person but with it being November and being busy at work, I decided to order online. It's now January 6th still no response from email... Ver mais

Informações sobre a empresa

  1. Fábrica de cosméticos

Escrito pela empresa

Hello, we're Bulldog Skincare. Whether you have regular, dry, sensitive, oily or mature skin, Bulldog is here to help you look and feel your best.


Informações de contacto

1,8

Mau

TrustScore: 2 em 5

153 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,8

Todas as opiniões

(153)

40 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Never received products - don´t order there!

Never got the ordered and payed products .... even after 6 week!!!!

19 de junho de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Thanks for reaching out to our team here in the UK. We sincerely apologise for the inconvenience and frustration caused by the delay in your order.

We understand how important timely communication and delivery are to our customers, and we deeply regret falling short of your expectations.

We are addressing this issue to prevent such occurrences in the future.

We have organised a full refund for your order. We hope to be able to restore your faith in our service.

Classificada 1 em 5 estrelas

Ordered £30 worth of skincare products…

Ordered £30 worth of skincare products from them well over a month ago, but I have not received my order and have not been contacted by the company to say there is a delay.

I've sent two messages chasing up my order and no reply. Very poor service considering they are now promoting receiving your order in time for Father's day.

18 de junho de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

I'm really sorry to hear there was a problem with your order. We understand how important timely communication and delivery are to our customers, and we deeply regret falling short of your expectations.

We are addressing this issue to prevent such occurrences in the future.

We have since processed a full refund for your order and we hope to have the opportunity to serve you better in the future.

Classificada 1 em 5 estrelas

Customer Service is appalling

Customer Service is appalling.

Haven't received a £38 order yet that was placed almost a month ago. Just keep getting automated responses. It's time to give a refund if the company can't fulfil an order within one month.

15 de junho de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Hi Rachel, thanks for your review. I'm really sorry to hear you haven't received your order. Unfortunately, we can't find an order or Customer Service enquiries associated with the name on your profile on our systems. We've requested further information, if you could kindly provide this for us so the team can help resolve this for you promptly. Thank you!

Classificada 1 em 5 estrelas

bestellung kam nie an

Habe hier bestellt vor einem Monat und habe nur die 0815 email bekommen auf nachfrage was da los sei, Würde es keinem empfehlen dort über den online store was zu kaufen.

8 de maio de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Hi Andreas, thanks for reaching out to us.

I'm really sorry to hear there was a problem with your order. We understand how important timely communication and delivery are to our customers, and we deeply regret falling short of your expectations.

We are addressing this issue to prevent such occurrences in the future.

We have since processed a full refund for your order and we hope to have the opportunity to serve you better in the future.

Classificada 3 em 5 estrelas

Nice moisturiser, bad deodorant

I like the oil prevention moisturiser, and the deodorant smells nice but REALLY does not work well at all. I've never ever had problems with BO but I'm whiffy almost instantly when wearing this

7 de junho de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Hi Steven, thanks for taking the time to leave us a product review.

We're glad to hear you're a fan of our Oil Control Moisturiser.

We'd like to hear more about your experience with our Deodorant. Please feel free to get in touch with our Customer Service team at thebulldog@bulldogskincare.com with your feedback and the product details. The team will also be able to set you up with an alternative product to try - on us!

Thanks again, your feedback helps us to improve our products and service.

Classificada 2 em 5 estrelas

Great beard oil, forget the other products

Great beard oil, all other products aren't very good.

I've tried the beard shampoo and all I can smell is a musty drunk smell, Not very pleasant. So it went back for a refund.

I've tried the beard balm, again very strong smelly aroma and my beard became rougher and brittle.

I didn't buy direct as advised from the reviews so that's sainsbury problem now.

So stick to water and beard oil or try a better company that doesn't stink like a drunk.

30 de maio de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Hi Nick, thanks for taking the time to leave us a product review.

We're sorry to hear our Beard Shampoo & Conditioner and Beard Balm didn't meet your expectations. The Original fragrance used in these products is a 100% natural blend of essential oils. While we enjoy the aroma, we understand it may not be suited to everyone's individual tastes.

Please feel free to get in touch with our team at thebulldog@bulldogskincare.com should you wish to provide further feedback on your experience.

Thank you!

Classificada 5 em 5 estrelas

Amazing products

Love these products. Added several of them into my routine.

6 de maio de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Thanks for your kind review, Ryan!

Classificada 1 em 5 estrelas

Pas de réception de commande

Commande expédiée avec erreur d'adressage et de numéro de téléphone, donc pas de notification reçue de ma part. La commande est repartie après 15jours au dépôt local, et depuis, pas d'échange fructueux avec le SAV pour obtenir une réexpédition.

9 de março de 2024
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Thanks for reaching out to our team in the UK. We are sorry to hear that you have had trouble contacting our team regarding your recent order. We understand how frustrating this must have been for you.

Please note that we are currently unable to amend the postal address of orders once they have been placed. We hope to be able to change this moving forward. In the meantime, the team have organised for your order to be refunded.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Classificada 1 em 5 estrelas

Non-existent Customer Service

I've used Bulldog Skincare products for a long time and always been happy with them. Recently I bought some Age Defence Eye Roll-on which had a dangerous fault with the applicator. I contacted their Customer Support hoping for a replacement item. Unfortunately, it goes through to an anonymous US corporation (who must be the parent company of Bulldog) and who NEVER reply. Very disappointing customer service. I have now moved to using L'Oreal Men Expert.

5 de agosto de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

I should have check Trustpilot before

I should have check Trustpilot before. Tried a menthol and eucalyptus body wash, probably the best body wash i ever tried, BUT, it was discontinued in the supermarket where i usually do my shopping, so i tried to order from their website, 7 days, 50 less euros and not even a single information, my package is still not sent, very disappointing, i think i'll ask for a refund. Update : not only they allowed me to get a full refund bu ti also received the products. Thanks Bulldog

7 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Goes silent after charging my account for an order I never received

After a failed attempt at receiving my order in september, I decided to give this company a second chance and ordered again. They messed up when choosing the delivery company which was unable to deliver the package that was then sent back. After contacting them 10 times in 2 month, i'm still waiting for an anwser and a refund. This is the first time i've encountered such a messy experience, their dishonesty is beyond beliefs.

25 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

product not available & zero communication

I have been using Bulldog sensitive skin soap for a very long time as it is about the only one that does not dry my skin out. Others such as L’Occitane shea that was good, changed the formulation. To my extreme dismay when I went to re-order more - none available. Tried Amazon - same. Only one bar in a small ebay store. There is no contact address for the company. So I tracked one down namely (broken down e-mail as trust pilot will not allow)epca @ customerfollowup.info which is the USA holding company who allegedly “passed it on to their UK team” accompanied with the usual sugar coated sentimental style of “thank you for contacting us”. No information around the seemingly discontinued product and no contact e-mail for UK. Consequentially as 2 weeks have passed and no UK communication I have had to find better soap viz. Marseille olive oil soap. Yet another company losing customers hand over fist under corporate commercial arrogance of ignoring customers who pay for it.

Note below - it has taken 6 months for a response

4 de dezembro de 2023
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Thank you for taking the time to share your feedback and for being a loyal customer of ours. We deeply regret any inconvenience you've experienced in trying to reorder our product.

Unfortunately, our Sensitive Bar Soap was discontinued in September 2023. There are various reasons as to why a product may be discontinued, and we apologise for not communicating this change more effectively.

Our contact information can be found on our website on the 'Contact Us' page, and it is also available on our Trustpilot bio should you wish to get in touch with our team directly. We are always here to assist you with any queries or concerns.

Thank you once again for your valuable feedback. We hope to be able to serve you with products that meet your needs in the future.

Classificada 2 em 5 estrelas

Disappointed…

The product is good but I still haven’t received my order placed nearly two weeks back. Contacted customer care and have had one reply but no clarification if they have since sent my order or not! Very disappointed in this!

7 de dezembro de 2023
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Hi Iain, thanks for your review. We're glad that a member of our team was able to resolve this for you with delivery occurring December 9th 2023. We apologise for the delay in receiving your order during the our busier Christmas period and hope to continue serving you in the future. Thanks!

Classificada 3 em 5 estrelas

Razor Blade Quality Has Diminished

I've been using Bulldog products for a couple of years now, and although I'm quite happy with their products on the whole, I've been recently disappointed with their "Original Steel Blades" replacement razor blades.

I normally shave 2 or 3 times a week, and up until purchasing the last pack of 4 blades, a blade refill would easily last me 4 to 6 weeks before going dull (too dull to use).

Now I'm finding that a new blade is barely lasting 3 weeks, with the same shaving frequency.
I've just loaded the last of a a pack of 4 blades.

The only physical difference that I have found is that the blade protector on the longer lasting (previous) blades, had a clip-on protector, the newer blades have a slide-on protector.

So now I'm wondering, has the quality of the steel used to make the blades changed, or has the manufacturer changed?
Whatever the issue, I don't think the quality of the razor blades are as good as they were...

Over to you Bulldog...
(Package details: PROD20.10.2022FB)

4 de novembro de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

☹️👎🏼 Not what I expected

Very very poor quality, irritated my skin. In fact, my skin started clearing up again once I stopped using it.

1 de setembro de 2023
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Hi there, thanks for your review! We're really saddened to hear our products didn't meet your expectations.

We know all men's skin is unique and therefore have individual needs when it comes to skincare. It sounds like you may not have been using products suited to your skin type to address your skin's individual needs. We have a helpful Skin Analyser Tool on our website to help you determine which products are best suited to you.

Thanks!

Classificada 3 em 5 estrelas

Purchased Mega Bundle, poorly packaged

Purchased the Bulldog Original Mega Bundle as a christmas gift, all started well, order was dispatched quickly (all be it via Yodel).

Order arrived a few days later, got to say was impressed by yodel (mades a refreshing change, as on time, hooray to yodel). Upon opening the parcel I was surprised to see that the 11 items in the package, appeared to have simply been chucked in the box, or maybe something had happened during the delivery process, certainly not as shown in their website picture.

Having been a Bulldog customer for years and raving about how great their products are, this was my first time ordering off their website directly, as I normally purchase instore. Maybe I expected too much 😕 when purchasing directly from them.

One very disappointed 😞 Bulldog Skincare customer.

22 de outubro de 2023
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Thank you for taking the time to share your feedback regarding your recent purchase of the Bulldog Original Mega Bundle and are grateful for your candid review.

We are delighted to hear that your order was dispatched quickly and that Yodel provided a timely delivery. However, we are genuinely sorry to learn that the packaging did not meet your expectations and differed from the presentation on our website.

We strive to ensure that every order arrives in good condition and reflects the quality of our brand. It is clear that we fell short in this instance, and for that, we sincerely apologise. Unfortunately, during the delivery process, we have limited control over the contents within the package, and it is possible for items to move during transit. Your experience is not reflective of our usual standards, and we will be investigating this matter further to understand what went wrong during the packing and delivery process.

Thank you once again for your honest review and for giving us the opportunity to improve.

Classificada 1 em 5 estrelas

No response since February 17th 2023!

I contacted Bulldog skincare on the 17th of February 2023 using the website contact form because my boyfriend had a bad reaction to some of the products. I had NO response so after a couple of weeks I messaged through Instagram and they apologised and told me to fill out the online contact form again which i did.

After filling out the form a second time i still didn't receive a reply so i messaged on Instagram again and then stopped getting replies on there to.

It's now September and I have had no contact from them which i think is very disappointing. I got my boyfriend the anti aging serum, original moisturiser and face wash as a gift and when he used then serum and moisturiser his face flared up in about 30 seconds and went very red and hot so he washed it off. The redness stayed for a few hours and I even put some aloe gel on to take down the redness from the reaction. He has never had problems with skincare before so maybe there is an ingredient that could of caused this as it was very scary and we were really worried when it happend as it was stinging his face and quite painful and sensitive for the following days. I have pictures of what happened and would really like if someone could reply to my message. Thanks, Emily.

17 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Wasteful

The aftershave balm dispenses far too quickly, causing wastage every time. Apply pressure -nothing happens. A little more -nothing happens. A little more -far too much for the face and neck. I won’t be purchasing this wasteful product again -and I’d recommend to others to do likewise.

11 de agosto de 2023
Opinião espontânea
logótipo da Bulldog Skincare

Resposta da Bulldog Skincare

Thank you for taking the time to share your feedback regarding our Aftershave Balm.

We are committed to providing high-quality products that meet our customers' needs. It is disappointing to hear that the Aftershave Balm did not meet your expectations.

We appreciate your feedback as it helps us identify areas for improvement. Please be assured that we take your concerns seriously and this will be reviewed to ensure a more user-friendly experience in the future.

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