Burton Snowboards Opiniões 236

I have placed an order #US04248824 from Burton.com and, just 6 hours later, realized it wasn't the product I actually wanted.
I requested an immediate cancellation, before shipping, as is the case with practically any reputable US store.

To my surprise, Burton responded saying they couldn't cancel and that I would be obligated to receive the product anyway, even though everything was within the timeframe and before shipment.

This policy is absurdly rigid, outdated, and completely out of line with American e-commerce companies, which mostly allow cancellations up until the moment of shipment.

It's the first time I've seen a company refuse to cancel an order placed just a few hours earlier.

Disappointed with the lack of flexibility and the feeling that Burton ignores the consumer.

I won't buy from them again and I don't recommend them!!!

The support team at Burton is just great. They're quick to communicate, and it genuinely feels like they want to help you.

I don't think the purchase price and warranty are in line. I had a zipper break on a jacket that was originally $200+. I thought sending it back to Burton would be a good idea, right? Uh,..no! They want more than half the price of a new jacket to fix the zipper. Not to mention their responsiveness should be rated at zero. The people are nice enough and super informative.....just not responsive. My jacket has now been in custody since January 2025. If I didn't like the jacket style so well, I'd tell them to go fly a kite.

Quelle honte cette marque. A la base burton rimait avec sensation et qualité. Aujourd'hui les produits ont baissé en gamme. J'ai acheté différents produits chez burton rien ne tient : coutures qui se défont sur des gants pantalon et short, t shirt avec un coton de qualité si médiocre qu'ils se déforment, pantalon snowboard qui se déchirent en une saison. Veste avec un tissu qui s'use très rapidement au niveau des points de frottement. La différence de qualité avec d'autres marques est vraiment importante.

Leur service client ne veut rien savoir. Dans mon cas j'ai systématiquement eu le même message, stipulant que la garantie ne prenait pas en compte ces défauts.

I purchased a top-of-the-line AK jacket. Before storing it for the summer, I washed it in the machine, carefully following the instructions on the label. Afterwards, I noticed the jacket was covered in tiny cuts. Given that it's a Gore-Tex shell, this makes it completely unusable.

This is a jacket worth around 500 euros, intended for professional use, so expectations were high. I filed a complaint, and the response I received was that the damage was caused by a snowboard. First of all, the cuts are not located in areas typically affected by snowboard contact. Secondly, to cause that kind of damage, I would have had to wrestle my snowboard in a full-on brawl.

Never again. I own other jackets — not Burton — that are far more durable and high-performing. If you aim to be a premium brand, you seriously need to reconsider your choice of materials.

bought a pair of Burton Photon snowboard boots, supposedly among the best on the market, for 5,000 SEK. After just a few days of use, they broke – something you would never expect from a premium product.

When I contacted Burton for a warranty claim, I was met with cold customer service and zero willingness to take responsibility. Even though it was clearly a product defect, they refused to replace them or offer a reasonable solution.

I used to have high expectations of Burton, but after this experience, I’m extremely disappointed. It seems their customer service doesn’t care about their customers at all.

***AVOID AT ALL COST***

I purchased a jacket and gloves from them, they repeatedly missed the delivery date so I request a refund. I am still awaiting the refund !!!

AVOID AVOID AVOID !!!

Terrible Customer Service. I wished I had seen their reviews before I purchased.

Bought a Jacket (SurgenceGORE-TEX Shell Jacket) - within 3-4 days of use it was already showing signs of wearing through at the pockets and back.

The Jacket is not fit for purpose.

I emailed them immediately. Took them 3-4 days to reply after sending a 2nd email chasing.

Even though I was within the 14 Days EU Consumer Right Returns and 30 Days Faulty period, Gina from Burton emailed me back saying my claim has not been approved. They did however, offer me a 15% discount from my next Purchase!!!

I have contacted my bank and started a chargeback claim under my consumer rights.

They have lost a Burton customer for life now and I will tell everyone on the lifts about my experience.

the Burton step on system has significant heel lift and Burton claims it is "normal and intended". the heel lift is about 15mm, how do you snowboard safely with this much heel lift every time you need to make toe turn.

They are known to provide you boot cleats replacement to "improve" the heel lift. Burton does not confirm if it is safe with this much heel lift. This product is the worst product I've ever purchased and very expensive mistake. I will NOT recommend Burton step on system.

Had an issue with the paint finish of the Step on Genesis Hydro multi coloured bindings. Contacted Burton Europe directly and they couldn't have been more helpful. Sent pictures of the damage to the paint finish and they sorted out the warranty replacement so quickly including the return shipping label. Replacement bindings were sent within a week of sending out the original bindings. It's a shame there are so many negative reviews as my experience was really perfect. Thanks especially to Reka of Burton headquarters, based in Austria for dealing with the warranty claim.

I bought a burton snowboard and step on boots and bindings (retailed for $1600 so it was not inexpensive) The fourth day out of the mountain the back support mesh on the binding broke off. A few weeks later the pants clips broke and the cleat on the boot came completely off rendering the my board and bindings useless. I contacted Burton and they said to send it back for a warranty claim but I would have to pay the shipping. My equipment was less than 2 months old and will cost me money to ship it back! How unfair is that? I already have been inconvenienced and lost time patrolling and missed time cruising the mountain. I will never buy another Burton product because of poor quality and customer service!

I have bought a pair of gloves in Burton with UPS home delivery service. UPS has decided to commit fraud in the shipping service with my order telling that they have tried to deliver my package but it was not possible. I work from home. I was at home, they didn’t simply make the deliver, so I won’t buy in Burton again, I am tired of being fooled.

Après plusieurs mails des milliers d'euros d'achat sans exagération voir design de milliers si on compte les copains tous accro à Burton à la base...
Et depuis 4 ans la qualité des vêtements et plus que des pleurable la qualité des planches aussi ce n'est plus le même plaisir on paye plein pot et prix fort pour une qualité plus que médiocre c'est honteux...
Plusieurs échanges avec le service client le SAV....
Envoie des factures des photos...
J'ai une collection de produits Burton à la maison à faire pâlir n'importe quelle collectionneur Burton....
Mais là c'en est trop...
Je vais pour rire sur les réseaux sociaux...
Même pas la décence d'envoyer un bon d'achat un porte-clé un autocollant.
C'est une honte...
Plus une planche fabriquée en Autriche tout est fabriqué en Chine...
Autant acheter de l'Européen ou de la contrefaçon chinoise la qualité sera même meilleur....
Et même la contrefaçon je n'ai pas envie de porter leur logo qui ne représente plus la qualité....
Je comprends mieux pourquoi je vois de plus en plus d'Américains rider avec des planches de chez Salomon.
Même le système Step on est une vraie daube
Obligé de mettre un leach comme dans les années 90....
Burton ouvrez les yeux vous perdez tous vos clients.
Il vous restera vos planches merdiques de location...
J'ai trois filles et j'ai toujours imaginé les Matrixer au Burton et bien non cette année c'était nitro pour les 3....
Je ne suis pas un adepte du c'était mieux avant mais là j'ai vraiment l'impression de me prendre une énorme carotte.
J'ai encore des produits de chez Burton d'il y a 20 ans en excellent état.
Tous les achats que j'ai fait c'est 4 5 dernières années c'est traduit par une déception.
Et ce n'était à mon avis surtout pas la philosophie de Jack....
Dommage encore une marque qui va passer aux oubliettes à cause de leur soif de rendement et du mépris des clients....
Et je vous garantis que je ne suis pas prêt de m'arrêter à vous faire de la mauvaise pub

I have purchased burton step ons and I have inquired the team to purchase spare parts of stepons such as toe clips and heel clips which are known to snap very quickly and renders your bindings unusable. Unfortunately, they don't sell the spare parts and it will be covered only for one year under warranty. Who in this world will bother to send it back to you for repair and wait until it gets fixed and returned. Burton - you need to work on after sales service! :(

Ordered a new pair of boots. I recived them on 31.01.2025 but they was faulty. I notified Burton Support on 10.01.2025. They answered on 15.01.2025 and suggested to send the boots back to them on a warranty claim. On 16.01.2025 i filled the warranty claim. I had to ask them many times to process my warranty claim, because they didn't and i needed further info to send the boots back. I got the label for warranty return after 8 days of email exchanging with burton support, asking them to process the warranty claim. They hardly insisted to cancel warranty claim, keep the broken pair and accept a 10% cashback (obviously i didn't accept such an "offer"). It's 29.01.2025 and they still didn't sent me the replacement boots. Meantime, they also insisted to just buy another pair from the burton website. Never buy again. Also, they say you only have 1 year guarantee for Boots, but in Europe, they have to provide costumers at least 2 years of guarantee.

I like their snow gear, seems good quality, and I'm mostly happy. I have Burton clothing, bindings and boots and they're all great. But this review is to rate the website itself and so they lose stars for using UPS or EVRI, both of those are by far the worst delivery services available. I don't think I'll be ordering from Burton again, purely because of their choice of using UPS or EVRI. Always late, and the delivery companies lie about delivery dates so you book time off work only for the driver not to turn up. Please start using a good delivery services like DPD. It's like Burton didn't research at all who provides the best delivery service for customers, if they did any research they wouldn't have picked UPS or EVRI.

UPDATE: Lowering my review even more due to truly terrible delivery. I have now had 3 work days where I have been told my delivery would arrive by 1315 which would require me to work from home or take a day off work, only for the delivery not to arrive. Burton did not provide enough information to UPS to clear packages through customs, and UPS are slow and terrible and sorting anything. This has been a terrible experience for online ordering, and I will not be buying from Burton again due to their use of UPS.

I’ve been a snowboarder for 8 years and have used products from various brands, including Burton. Unfortunately, my recent experience with their AK bib pants has been nothing short of disappointing. After wearing them only five times (under normal, non-extreme conditions), I discovered a large tear along the seamline, exposing how poorly the product was constructed. With such a small piece of fabric holding two parts together, it’s no wonder it failed.

As an outdoor brand, Burton’s products are expected to be durable and high-quality, but this bib didn’t even survive light use. It’s unacceptable for a brand that markets itself as reliable gear for outdoor enthusiasts.

Given Burton’s advertised warranty, I thought they would stand by their product. However, when I contacted them, my situation—which clearly fell under the warranty criteria—was dismissed outright. To make matters worse, they sent my damaged product back at my expense without even notifying me via email. This lack of transparency and customer care is unacceptable.

Upon further investigation, I found that many other customers have faced similar issues with Burton’s products and warranty service. It’s clear this brand has fallen short of its promises and can’t be relied upon for durable, high-quality gear or decent customer support.

I would strongly recommend exploring other brands that truly value their customers and back their products with genuine care and accountability. Don’t make the same mistake I did—avoid Burton.

Burton was supposed to deliver my package by friday january 10th but DPD stated that the address was wrong (not true). I had several issues making contact with Burton (phone, live chat, e-mail and even instagram). Thus it was not able to fix the issue and i wouldnt receive the package on time. I requested a refund naturally and now they are saying they cant locate the package and can only refund after locating. This is insane!!!

They dont deliver, loose the package and want to hold on my refund!! To what purpose!?!

Its one of the worse customer support I have ever seen, such an awful company.

I never received the package with my winter stuff and Burton EU refused to take action. They kept asking if my neighbours have the package (in Switzerland), but DPD never delivered it, and they were supposed to get signature. Burton just kept stalling - saying DPD doesn’t respond to them. At the end of the day I lost the money, it was not refunded. I understand that things go wrong, however, it is the complete lack of any action by customer service to get to the bottom of it. And that is a company you can’t trust if the customer service do nothing to resolve the situation..

Christine Sansan was an amazing help I cannot fault her what so ever.