Burton Snowboards Opiniões 236

Great service, my problem was sorted right away, thanks to Charmie for sorting the problem out.

Hannah sorted out my issue straight away! The Whatsapp feature is super helpful too. Thank you again!

Mikaku was the only one who understood what I was trying to explain I was getting wrong answers to my questions frm everyone else It was stressing me out big Thankyou to you Mikaku 🙏

Maria helped me resolve my issue with my return and gave me clear and concise information with regards to the protocol in place at Burton.

Alaa responded to my WhatsApp chat today (damaged t-shirt was delivered to me). He was professional, helpful and understanding. He offered to send a replacement immediately but since I purchased 5 different T-shirts for a holiday it would be too late. He then processed a refund for me and I can confirm the refund is in my account. Thanks Alaa, you are a helpful and friendly staff of Burton.

Bought 3 t shirts - use of courier was hermes one of the worst courier services I've come accross. Purchased 5th July, date of delivery was 9th July but received nothing waited till 12th nothing. Spoke with burtons employee Harrison who stated wait till 23rd(WTH) told them I only agreed to purchase as your email states delivery would be upto 5 working days. Then natailla educated me on my terms and conditions which we don't read that it can take upto 30days (well played burton). I was promised a refund on the 23rd if no progress with delivery was made but I had to chase burtons on the 24th but this time lovely Courtney proccesed by refund on the 25th July, but guess what no refund by the 30th spoke with Anais who stated lovely Courtney forgot to process my refund which he did within minutes.
Burtons disappoints its customer a voucher or an email of senser apology goes a long way but I guess when your a big firm your just a number for them.

Jolina M was great, came back very quickly on the WhatsApp help messaging service

The quick response for return label. The colleagues on Watt Sapp were professional & polite
Macoy
Genevieve
JL

Ellie was a great help, was polite and straightforward with support. She cleared up my confusion regarding my issue clearly

Had returned an item from my order and had not received my refund. A quick message on WhatsApp and it was sorted instantly.

Trish, Marianne sorted out my refund promptly. Decent service.

I did not know what to do, since I had returned an item and not gotten a return payment after a month, so I went onto the customer service WhatsApp and Aamina really helped me out with quick responses and action giving me the full refund amount I seeked

Had a problem with a refund. Contacted Burton via WhatsApp. Trish, messaged me back within an hour and helped me with my issue. Very helpful service and Trish was great

John P and Roxan helped a lot with my order which arrived late and had some issues

Great help received from Fiona. Dealt with issue quickly.

Fiona helped me with the parcel what I ordered

Problem with zip on shorts but after a couple of WhatsApp messages with Burtons customer services, all sorted on a few minutes!
Mel and Char at Burton customer services were quick to respond and sorted the problem with 100% satisfaction.

Excellent customer service especially by Nadiyah, Lucy and Ansa. Professional and courteous. Well done.

I'm extremely satisfied with how I've been helped by Burtons . I ordered a suit online for my son for a wedding(during the second lockdown) it was small and had to return and request a refund obviously. Due to the company going to administration my emails requesting refund wasn't received hence something that has to take around a week took almost 2months.On their website there's no phone number to call but I saw they now use WhatsApp for their queries (though was a bit skeptical but gave it a try) .I had someone called Simone to attend to me,gave me the different options they had in sending refund. I choose one of them and to my amazement got my money today. (21/5/21)
Thank you Simone and your team for the honest way of dealing with your customers .