Very helpful customer service agents . Chats with both Alexandra B and Daria M who helped solved my issue. Good games and reasonable pay out times for withdrawals 😊
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Leia as opiniões dos outros
What an awful site. I’ve never had this much trouble trying to withdraw my winnings. Sent countless documents still not good enough now they want me to send a picture of myself holding my passport bec... Ver mais
A empresa respondeu
I have signed up to other sites and deleted my account due to shocking customer service but butlers staff are a pleasure to speak to. I had an issue today and Denisa M sorted it straight out. Thankyou... Ver mais
A empresa respondeu
Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Ver mais
A empresa respondeu
Informações sobre a empresa
Butlers Bingo
Escrito pela empresa
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@butlersbingo.com
- butlersbingo.com
3,9
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Butlers Bingo
Hi Jarek,
Thanks very much for your kind review. We’re delighted Wade was able to help you so quickly and politely.
Regards,
The Butlers Bingo Team
Absolutely disgusting
Absolutely disgusting
Butter bingo has caused me stress and anxiety
I been pkay with 2 cards FOR OVER 2 YEARS
1 with my married name and the other with my maiden name,
When they k went to upload my new card with my married name,
They asked for a legal letter and a copy of my bank cards
WHICH I HAVE TOLD THE BANK TO WATCH MY ACCOUNT
Butler let ne deposit with no problem, but to withdraw,
This sent me with stress and anxiety, because I promise my granddaughter the money so she could get tickets for k pop,
This started my anxiety up,
They put it down to gambling
Which is far from the fact
If you see how many times I.play bingo.uou know I have not a problem
But I explained to them I promise my granddaughter the money
But they wouldn't listen
They came back, they want my marriage certificate
Well that definitely took me over the edge,
I stuff from ptsd
My ex husband beat ne up and stabbed me ,
I was in st Thomas, just over 3 weeks fighting for my life,
Abd anything about him sends me into overdrive
But yet again butler did not listen, they put it down to gambling
So I did take pills , but thank God they didn't work ,
I calked my councillor, who is like a angel,
THEY SAID ONCE THEY GET TGE MARRIAGE CERTIFICATE YHEY WILL RELEASE FUNDS ,
THEY KNOW THIS WILL SEND ME OVER THE EDGE. BECAUSE I EXPLAINED TO THEM,
MY COUNCILLOR GOT MY MARRIAGE CERTIFICATE,
SO I SENT IT TO BUTLER
INSTEAD GETTING MY FUNDS STRIGHT AWAY
THEY TOLD ME I HAVE TO WAIT,
THEY CAN NOT GIVE ME A TIME
SO MY STRESS AND ANXIETY LEVELS ARE UP
SO ANY ONE WHO SUFFERS FROM ANY DEPPERESSION OR ANXIETY
STAY AWAY FROM THIS SITE
18 de novembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Marie,
Thank you for taking the time to share your experience with us. We are truly sorry to hear how stressful and overwhelming this situation has been for you. Your wellbeing matters deeply, and we never want any of our players to feel the way you described.
We’re grateful that you have been a loyal player for so long, and we understand how important it was for you to support your granddaughter. We also fully appreciate how personal circumstances can make certain documents difficult to provide. We want you to know that we are listening, and we take your feelings very seriously.
Although we must request documents sometimes, we absolutely understand how distressing the process has been for you. We have already reached out directly and are working closely with you to make sure everything is resolved as quickly and as smoothly as possible.
We’re also very relieved that you were able to reach out to your counsellor for support, and we truly hope you are feeling safer now. Our aim is never to cause harm, and we are committed to handling your case with the utmost care and sensitivity.
Thank you again for raising your concerns with us. If you need anything further or feel unsure about any part of the process, we’re here to support you.
Best regards,
Butlers Bingo
Very quick reply and very polite
Very quick reply and very polite
17 de novembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Louise,
Thank you for your considerate review, it is sincerely appreciated.
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hello Diancik,
Thank you so much for taking the time to leave a review. Delighted that you are happy with our selection of games!
Kind regards
The Butlers Bingo Team
Resposta da Butlers Bingo
Good morning Mr Blakemore,
Thank you for taking the time to leave a Review. This is greatly appreciated.
Delighted that Savannah was her usual helpful self. We will ensure that your kind words are passed along to her.
Regards
The Butlers Bingo Team
James was very helpful and helped with…
James was very helpful and helped with my question very quick and efficient I was very happy
22 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Wayne,
We greatly appreciate your feedback. It’s wonderful to know that James provided you with such timely and effective support. Thank you.
Regards,
The Butlers Bingo Team
Teresa was awesome
Teresa was awesome, helped me out and explained everything
21 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Leanne,
Many thanks for your lovely feedback. We’re delighted Teresa could help and ensure everything was explained perfectly.
Regards,
The Butlers Bingo Team
garbage
garbage , tried singing up, typed in nationality united kingdom, went blank tried 5 or 6 more same thing, gave up
17 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hey Barry,
Many thanks for taking the time to provide Feedback.
So sorry that you have not had a much better experience. This is likely a technical issue. Please feel free to contact our Live Support Chat Team who are available 24/7 and will happily assist you in resolving the problem & providing troubleshooting steps. Thank you.
Kind regards
Team Butlers
I've not been with this site very long…
I've not been with this site very long but do like the games I recently spoke with Savannah about my withdrawal she says it would be done by 6 pm which is 24 hours or more .
16 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Jacqueline,
Many thanks for taking the time to provide Feedback.
So pleased that you have chose Butlers Bingo & thank you like the games available. We trust that Savannah assisted with your query adequately and that you have received your Withdrawal.
Apologies if the processing time seemed a bit long for you. We are addressing this issue and really are trying to improve. Thank you.
Kind regards
Team Butlers
AVOID this site
AVOID this site! I am at the point where I truly believe I’m being scammed! They were happy to take the deposit but come to withdraw and it’s taken them 4 days, 50 emails of identification verification, I’ve sent everything from a selfie to my passport to 3 months of bank statements and still they haven’t approved it or resolved the issue and are still holding my funds.
I’ve tried to message on the chat for help with the overwhelming emails (50 in 3 days from one site is insane!) and The chat was closed down on me as I was typing.
Horrific site anyone thinking of joining don’t! They take your money and block you from getting your winnings back!
13 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Jayne,
We’re truly sorry to hear about your experience — this is certainly not the standard of service we strive to provide. We completely understand how frustrating this must have felt, and we apologise for the inconvenience caused during your verification and withdrawal process.
It looks like this has now been resolved, but if you still have any questions or concerns, please don’t hesitate to reach out to us — we’ll be more than happy to help.
Thank you for taking the time to share your feedback; it helps us improve and ensure a smoother experience for all our players going forward.
Warm regards,
Butlers Bingo
hi i would like to thank Gael for…
hi i would like to thank Gael for helping me today shes a absolute diamond
8 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Shane,
Many thanks for taking the time to provide a review.
Delighted that you have found Gael to be her usual helpful self. We will happily pass along your feedback to her.
Kind regards
Team Butlers
Great site
Great site. Great bonuses weekly. Live chat team are spot on 👌👌
5 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Gary,
Thank you for your kind words. We're delighted to hear you're enjoying the site, our weekly bonuses, and the support from our live chat team. Your feedback is truly appreciated
Regards,
The Butlers Bingo Team
Gel was a great help and sorted our my…
Gel was a great help and sorted our my issue straight away
4 de outubro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Kerry,
Thank you for your feedback. We're delighted to hear Gael was able to assist you quickly and effectively, we'll be sure to pass on your kind words!
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hi Kellie,
Thank you for your lovely feedback, we’ll be sure to pass your thanks on to Teresa!
Regards,
Lost nearly £100.00 on Flintstones…
Lost nearly £100.00 on Flintstones bedrock riches.
Went to a competitive site staring with a V and won it back within 10 spins.
This blatantly tells me that Butlers are on the fiddle and their RTP has worsened.
They used to be half decent but I won't be returning to them any time soon
19 de setembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello Richard,
Thank you for taking the time to provide Feedback.
We are very sorry that you have not had a better experience. Kindly be advised that our generous RTP Rates are clearly displayed and accessible on the Website www.butlersbingo.com
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes. Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
There are complex random number generator (RNG) algorithms in place, which are not controlled or manipulated by the casino. Thank you.
Kind regards
The Butlers Bingo Team
I've haven't experience nothing problematic!!!
Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its a decent fun site with nice customer service.
11 de setembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hello there,
Thank you so much for taking the time to leave a review. We are truly delighted that you are happy with your gaming experience with us. We really do appreciate your loyalty, will also send on your kind words to our Customer Service Team. Thank you!
Kind regards
Team Butlers
Gael was very helpful and friendly…
Gael was very helpful and friendly quick responses and he helped with every enquiry thank you 😊
2 de setembro de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Gareth,
Thank you for your kind feedback. We're delighted to hear that Gael was able to assist you so efficiently and courteously. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.
Regards,
The Butlers Bingo Team
Really fast to resolve issue
Really fast to resolve issue
Thank you TERESA 😊
26 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Geoffrey,
We’re thrilled to hear your issue was resolved swiftly. Teresa is indeed a star! 🌟 Thank you for your kind words and for taking the time to share them.
Regards,
The Butlers Bingo Team
Resposta da Butlers Bingo
Hello Karolina,
Many thanks for your very kind review, so pleased that you have found our Team helpful.
Remember should you ever have any queries the Customer Support Team are available 24/7 for assistance.
Regards
The Butlers Bingo Team
I asked a question and straight away I…
I asked a question and straight away I was dealt with I was v pleased and dealt with with a lot of respect so ty to live chat x
13 de agosto de 2025
Opinião espontânea
Resposta da Butlers Bingo
Hi Joan,
Thank you for your kind feedback. We're delighted to hear you were assisted promptly and respectfully. Our live chat team will be so pleased to know they made a positive impact!
Regards,
The Butlers Bingo Team
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