I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a ne... Ver mais
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Leia as opiniões dos outros
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her. Oh, grea... Ver mais
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I love Glossy bingo..... really good customer support so friendly and understanding.... Lots off bonus and fair play I've had some big winnings on both bingo and slots ...so many fun hours off pla... Ver mais
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Great slots my favourite big bass won £250.00.Played for hours winning and losing but still drew out £250.00 so I'm a happy girl received an email straight away keeping me informed of my withdrawal ho... Ver mais
A empresa respondeu
Informações sobre a empresa
Glossy Bingo
Escrito pela empresa
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contacto
Reino Unido
- support@glossybingo.com
- www.glossybingo.com
4,3
Excelente
751 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service service from…
Excellent customer service service from Denisa m uploaded my missing spins thanks
12 de abril de 2026
Opinião espontânea
Resposta da Glossy Bingo
Hi Fiona,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Glossy Bingo Team
Raluca is a complete asset to the site
Raluca is a complete asset to the site. Extremely helpful,polite and helped solve my issue
28 de março de 2026
Opinião espontânea
Resposta da Glossy Bingo
Hi Rachelk,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Glossy Bingo Team
Denise was really polite and well…
Denise was really polite and well mannerd and helped me with everything I needed
24 de março de 2026
Opinião espontânea
Resposta da Glossy Bingo
Hello Rob,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Glossy Bingo Team
Very happy with service online chat was…
Very happy with service online chat was quick and easy very happy
18 de fevereiro de 2026
Opinião espontânea
Resposta da Glossy Bingo
Hi, Gemma!
Thank you so much for sharing your experience! We’re thrilled to hear that our support agents went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to our dedicated customer support team.
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Glossy Bingo Team.
I’ve been a customer for a few years…
I’ve been a customer for a few years but stopped playing due to the length of time for withdrawal, I played today withdrew £100 super speedy , money received in minutes and no problem registering a new bank card , money received straight on to new card ! Shall continue playing thank you
13 de fevereiro de 2026
Opinião espontânea
Resposta da Glossy Bingo
Hi, Wendy!
Thank you for sharing your experience. It’s great to hear that your withdrawal reached you quickly and that the process felt smooth.
We know how important fast and reliable transactions are, and we’ve worked hard to make sure requests move through as quickly as possible. Reading that it went well for you is a real boost and shows the effort is paying off.
Feedback like yours is helpful because it reassures us that customers notice the improvements we’ve been making. Quick withdrawals make the whole experience feel more straightforward, and it’s good to see that reflected in your review.
Thank you again for taking the time to let us know about your positive experience.
Kind regards,
Glossy Bingo Team.
Even a one star is to much I have been…
Even a one star is to much I have been playing on this sight for a couple of weeks been making withdrawals with any problems until yesterday when I was asked for documents I give them everything they asked for including a picture of me holding my passport I have given them bank statements proof of I'd proof of address and proof of bank card and still this isn't enough for this sight wot more could you possibly won't they are making every excuse not to give my £180 that I rightfully won guess they need it more than I do people please stay well clear of this sight if you won't to be robbed
12 de janeiro de 2026
Opinião espontânea
Resposta da Glossy Bingo
Hi Gemma,
We’re sorry to hear about your experience and understand how frustrating this must be. Document checks are a standard requirement for licensed sites and are sometimes triggered after certain account activity, even if withdrawals were processed before.
This isn’t intended to delay payments, and we’d really like the chance to review this properly for you. Please contact our support team with your account details so we can check the status of your verification and assist further.
Thank you for sharing your feedback.
Best regards,
Glossy Bingo
Emil has been very helpful eith my…
Emil has been very helpful eith my withdrawal query. Helpful staff highly recommend.
30 de dezembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Good morning Lee,
Thank you so much for taking the time to leave a review.
We really appreciate your recommendation! Emil is great and always happy to help, we will ensure to relay your kind words to him.
Kind regards
The Glossy Bingo Team
AVOID withdrawal delays tactics and abuse of policies
If you want to read real reviews view Broadway gaming who owns these sites. You'll see then that you need to stay well clear. I'm now even more worried after what I've just read.
Was allowed to deposit over 2000 pounds in 60 deposits in 2 days. ZERO checks. No identification needed. Then had a win. They state withdrawals processed between 9am and 6pm.
9am comes the next day and I get the email requesting all different kinds of identification and proof.
The Gambling comission states it must not only be requested as a condition of withdrawal if it can reasonably be requested before. Which it could have. Many deposits and a lot of money.
Provided identification, selfies, proof of address and a screenshot of my virtual card as I can't give them a photo of a non existent card. Asked them to process the withdrawal and guess what more delays....
Waited all day to send a reply requesting that I now send a bank statement. Meaning the withdrawal can be delayed further.
Trying to tell me that any reputable casino has to do this yet I've played at many and never had to jump through this many hoops. Including much more reputable ones.
Self excluded after my win and because of being allowed to deposit so much money, now left in financial despair with the withdrawal being delayed.
You'll get the usual spiel of these stalling casinos that abuse the KYC policies of how it's a legal requirement bla bla funny how they don't care when depositing and it's only when sending money!
So if you're going to play somewhere avoid this network, as you'll be subjected to unnecessarily thorough checks when you want your money.
Will be escalating this now as I've had enough of these companies abusing the KYC for delayed withdrawals.
UPDATE
I've provided this company with bank statements, selfies, identification, bills, council tax bills and still haven't had the withdrawal processed. When being allowed to deposit large sums of money with no checks only to have to jump through hoops when withdrawing money serious red flags should be raised. Regardless of cliche responses about money laundering, it is what it is - abuse of the KYC policies and delay tactics. Legislation states that asking for identification as a condition of withdrawal is not allowed if it could have been asked for sooner. Over 60 deposits and not a thing. One withdrawal and all of a sudden it's money laundering. You couldn't make it up. So had I not won no suspicious activity on the account. Strange that.
As of this morning the withdrawal is not processed. I'll update this review if it ever is.
UPDATE it's now 4pm still not verified me, had a generic response saying they are working on it. No explanations as to why the checks or the delay apart from Christmas period. Absolutely awful way of doing business. I'm ready to go to the media and UKGC to ensure they don't get away with it and to prevent others going through the same.
UPDATE still not verified had 1 generic reply saying it's taking longer than usual.
UPDATE in response to their edited comment, they asked for ID and I was told it would be paid Monday if it was sent. It was sent. They are now working another angle and it's going through specialist checks. So after letting me deposit 60 times and £2000 only after a withdrawal was it seen as suspicious. Not that they've told me that. Ive had enough and I'm now going to take a completely different route even if I lose my £7500 not about the money anymore.
*The fact that they tried to remove this review by reporting it for slander further strengthens what I believe and they don't like people knowing the way they conduct themselves*
UPDATE 31st Dec
As expected after saying that if I provide the transactions to glossy on a bank statement it would be processed they now want the statement for 24th - 28th once again no answer as to why only requested at withdrawal stage and not in the 60 deposits. No explanation other than to keep it a safer place lol 🤣 then recommended safer gambling tools on the site so clearly not taking note of what's happening as I self excluded after withdrawal. I'm sure I'll be back here after a few more days with the next hoop they want me to jump through
Update
Well there you have it sent what they asked for they wait until the end of the day to reply to say it's missing information and they now need a full statement from open banking. More hoops.
UPDATE
After they requested open banking a manager said they didn't they just want a full bank statement for the dates given. This has been provided already but now I've sent them statements to the pocket accounts which is irrelevant.
They said I haven't proved source of funds. A day before playing at their site the statement shows a withdrawal from another casino of 2300. A perfectly acceptable source of funds as set out by the UKGC. Rogue casino needs an investigation
27 de dezembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Simon,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this situation has been, and we understand how concerning delays around withdrawals can feel.
Please note that we would never request documents unless they were genuinely required. All verification checks are carried out in accordance with our Terms and Conditions, and in some cases additional information may be needed to complete a review.
We appreciate your patience while our team reviews the documents provided. Our intention is not to delay payments unnecessarily, and we always aim to complete these checks as efficiently as possible.
If you haven’t already, we encourage you to contact our support team directly so we can review your case and provide a more specific update.
Kind regards,
Glossy Bingo
Very good service thank you re
Very good service thank you TERESA
18 de dezembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Kellie,
Thank you for your feedback. We are pleased to hear that you received very good service from Teresa, and we will be sure to pass on your thanks.
Regards,
The Glossy Bingo Team
Very polite lady quick customer service
Very polite lady quick customer service
15 de dezembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Good morning Chiauita,
Thank you very much for taking the time to leave a review, we really appreciate it!
We are so pleased that your recent engagement with our Customer Service Team went well, remember that we are on hand 24//7 should you ever require assistance. Thank you.
Kind regards
The Glosssy Bingo Team
Very quick and very professional service
Very quick and very professional service
29 de novembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hey David,
Thank you so much for taking the time to leave a review, it is greatly appreciated.
We are delighted that you are happy with the services received, we really do aim to please!
Kind regards
Team Glossy
misleading emails
they send emails saying so many spins on next deposit ....then when you log on you have to go into chat as theres no free spins box...so you go into chat they have no idea so you have to send them a copy of email they sent....its a farce....
16 de novembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Andrew,
Thank you for taking the time to share your feedback. We’re sorry to hear about the inconvenience you experienced with your free spins offer — that’s certainly not the smooth and enjoyable experience we aim to provide.
We have requested your account details through Trustpilot so we can investigate this further. Our promotional emails should always match what you see on your account, and you shouldn’t have to contact support or resend the same information to claim an offer.
Once we receive your details, we’ll review the communication you were sent, check your account, and make sure any eligible rewards are correctly credited. We’ll also share your feedback with the relevant teams so we can improve this process going forward.
Thank you again for bringing this to our attention — we look forward to resolving it for you as quickly as possible.
Update: We have not yet received any response with your account details. Once we hear back from you, we will be able to investigate the situation and assist you further.
Best regards,
Glossy Bingo
Helpful chat Teresa
Teresa was very helpful in sorting out my problem with the daily deals, very friendly
16 de novembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Jill,
Thank you for your lovely feedback! We’re delighted to hear Teresa was able to sort out your daily deals issue and that you found her so friendly. We’ll be sure to pass your kind words along to her. 🙂
Regards,
The Glossy Bingo Team
Teresa was very helpful &professional
Great costumer service
Thank you
10 de novembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Wiolka,
Thank you for the lovely review! We’re delighted our customer service hit the mark, compliments like yours keep our team smiling 🙂
Regards,
Thanks Rebecca for your support I…
Thanks Rebecca for your support I appreciate it
3 de novembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Sharon,
Many thanks for taking the time to share your feedback. Rebecca will be thrilled to know she made a difference!
Regards,
The Glossy Bingo Team
I spoke with Theresa today she was most…
I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
20 de outubro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Med,
Thank you for the wonderful feedback! Teresa will be thrilled to hear she made your day a little easier. We’re delighted you enjoy the site, we aim to keep things smooth and simple!
Regards,
The Glossy bingo Team
If I could give zero stars I would
If I could give zero stars I would
All this is Factual
Played for a few times and did OK 2024
Won a decent amount of money this one time account suspended money withheld
My fault I realise due to ID verification
This is now resolved Still no money
Glossy Bingo wanted know who paid into my own personal account where I got my pension from and provide payslips for the last 3 months I AM RETIRED the support team don't check the information I have provided and ask the same questions I have already answered and still hang onto my winnings
4 de outubro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi John,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must feel, especially after already completing your ID verification. Please know that we never intend to cause inconvenience — we simply have to follow strict regulations that sometimes require us to verify the source of funds used for gameplay.
We do our very best to make this process as straightforward as possible for our players and appreciate your patience while our team completes the necessary checks. It sounds like there’s been some back and forth, which we understand can be tiring, and we’re sorry this has caused you frustration.
If you’re still waiting for a resolution, please reach out to our support team again referencing this review — we’ll make sure your case is prioritized and handled with care.
Thank you for your understanding, and we truly hope to turn this experience around for you.
Kind regards,
The Glossy Bingo Team
Teresa answered my query quickly and…
Teresa answered my query quickly and efficiently, which is hard to find these days. Well done Theresa
23 de setembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Laura,
Thank you kindly for taking the time to share your feedback. We're delighted to have met your expectations and hope to continue doing so with the same efficiency and care.
Regards,
The Glossy Bingo Team
Resposta da Glossy Bingo
Hello Mr Blakemore,
Many thanks for taking the time to leave a review.
We are so pleased that you have found Jessica very helpful, we think she's great, a real Team Player!
Remember that our friendly & helpful Customer Support Team are available 24/7 should you ever require assistance. Thank you.
Kind regards
Team Glossy
Easy job done in seconds
Easy job done in seconds. Also politely done
3 de setembro de 2025
Opinião espontânea
Resposta da Glossy Bingo
Hi Judy,
Thank you for your review. We're glad to hear the process was both quick and courteous, just the way it should be. We appreciate your feedback!
Regards,
The Glossy Bingo Team
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