Buy Garmin Opiniões 

Terrible customer service. Refused to provide any kind of update on delivery. Had to buy the product from somewhere else to have any confidence in having it in time for Christmas, and will be sending it straight back to Garmin as soon as it turns up.

Customer service are a pointless bunch of scripted robots.

Delayed dispatch and further delays from UPS, will be the next day, and the next day. Still waiting.

This review not so much about the quality of product but based on this purchase I won’t be buying direct from Garmin again, but via a local stockist.

i have loved garmin watches ,well till they have an issue and you have to get hold of customer service , take the word service out of that as there is none, i got a descent mk3i with tansmitter this is a £2000 item bought only a few months ago. having charging issues i called first time about 10mins wait ,then talked to someone who said they had to check and would call me right back. 4 days later no call , each time i tried the chat it was not working, i called again 33mins waiting on hold talked to someone who then passed me to someone else another 14mins on hold i gave up, itried chat which only answered 4 questions over a 25 min period. whos final answer was to update through garmin express , i said can i do that on phone , was told no use a lap top and plug watch into it. she then left chat.
i tried to down load express 2 things
1- its only windows compatable and i dont know a single person with windows now its basically obsolete
2- the phone charger end doesnot plug into a usb as its not usb
so i have a £2000 item and just get a run around from garmin when you do get through to anyone. i bought it direct from garmin. theres no email to contact anyone through.

They have been so disappointing.
I had the Fenix 5, which was great for years, so I decided to upgrade to a new model. I switched to the Epix 2, but one day after coming out of the water, the back button stopped working. The watch was only 4 months old. I had purchased it from John Lewis, and when I took it back, they inspected it and refunded me on the spot.

I then decided to go back to the Fenix series and bought the Fenix 7 directly from Garmin. However, 6 months later, the same issue happened again. I initially thought the first incident was a one-off, but when it happened again, I requested a refund. Garmin refused but said the watch was under warranty and offered to replace it.

Garmin sent me a UPS shipping label, and I dropped the watch off. For a few days, it seemed like the watch was lost—the tracking details stopped updating once it reached the UPS sorting office. Garmin was no help at all. When I contacted them, they refused to assist, stating (and I quote their email): “We do not input any tracking info to any third-party website,” even though UPS is their shipping partner, and Garmin had provided me with the tracking details.

Two and a half weeks later, I finally received an email from Garmin saying they had received the device. Two days after that, they informed me that my watch color was out of stock. They offered either a different color—which I didn’t like—or the option to wait three months for my preferred color to come back in stock. Still no refund

The tone in some of their emails was shocking. I didn’t expect it at all. Out of curiosity, I checked their Trustpilot reviews, and it’s clear they don’t care. When I asked what would happen if UPS confirmed the watch was lost, their response was to "deal with UPS or contact law enforcement." Unbelievable.
if you look at the Garmin watch google garmin back button not working.

I was a bit hesitant about using the online chat as I didn’t think the issue would be resolved but after speaking with a lovely lady named Shellie, she was nothing but helpful with my enquiry from start to finish with speedy, thorough replies. Followed up my enquiry like she said she would, extremely friendly and went out of her way to ensure everything was resolved! The customer service was on point.

I was given a Garmin watch for Christmas. A year and a half later the watch face fell off while out walking. It can't be fixed, the watch is working fine but now held together with cellotape. Get a lot of comments when I'm wearing it and I just reply don't buy a Garmin. Still waiting for a reply to my email.

After 5 years, my Garmin S60 golf watch was only holding a charge for about 3.1/2 hours when using the app and needed a battery replacement. Garmin do not offer this service but did offer me a fully refurbished unit with a full guarantee for £100. Sent the old unit back on Monday and the replacement has just arrived. Extremely pleased with the service.

AVOID!!! Don’t buy from Garmin! If you buy a product and less than 12 months later it is found to be defective, they refuse to give you a replacement product. Instead they will offer you a refurbished unit. Or if you flatly refuse the refurbished unit, they will offer you a refund so long as you return the product with all its packaging and cables, posted as a track item at your cost. Oh….they will reimburse you the cost of sending it tracked but so long as you email them again details for a refund.
Zero customer service. #profitsb4people

My well used 2 3/4 year old Fenix 6X Pro developed a fault. The Menu button stopped functioning. Garmin Customer Service Chat were quick to respond and clearly explained my options. I elected for a replacement unit ( actually a 6X Sapphire) for just under £160 including a new band and delivery. I returned my original unit on a Monday morning (UPS local drop off) and received my replacement unit by 2pm on the following Thursday. Shame I didn't take the extended warranty from supplier ( John Lewis) but very happy with Garmin Service here in the UK

This the last time I been purchased anything from garmin!!!! Shame on you garmin, you selling expensive watches and using worst delivery service on this Planet “UPS” this service is a joke. I should read reviews before purchase, now I can see how they treat me as a customer. I’m thinking to cancel my order because I can seat in the house everyday and wait for delivery which is past the every next day!!!!!!!!!!!!

Very disappointing! It says on website that product will be delivered in 3 to 5 days and it’s over 10 days and all UPS is saying “we will provide as update as soon as possible”. There is no way to contact customer service at Garmin or to cancel or return the product. Given that the watch costs £500 you would expect that they are at least able to offer customer support. Horrible!!

Product great, almost non existent customer support, however, Which, in the end, is a big problem. This is too bad.

Purchased the new garmin edge 1050( not cheap) and thought I should protect my investment with some genuine garmin covers.
It’s now 4 weeks and nothing, contacted garmin and nothing no response or acknowledgement.
Another global company who does not care about the non corporate customers, going to send the unit pack and go with a company who cares..
Avoid avoid avoid

ABSOLUTE terrible company with rude staff and that MD needs showing the door!!

Bought a watch for my daughter’s birthday on August 20th 2024. No watch received and no refund. I have called numerous times, often not getting through and emailed and absolutely no update on what will happen next.

Rubbish Garmin products, in my case a very little used, but just over 2 yr old BC40 camera, which decided to be dead after changing the batteries.
Totally ignored the 4 emails I sent them, but did manage to send me one back saying "how did we do" YOU didn't Garmin UK! I tried the chat line, asked if I could send it back to be looked at and all I was offered was another one with a slight reduction in price, but why would I GARMIN?

When you try to phone them, they simply cut all numbers off. When you try to email using their contact form, they simply don’t reply. I then wrote a letter -guess what? This is arguably the worst ‘don’t care’ attitude I’ve experienced.

Well done Garmin, another dissatisfied customer.

A white spot appeared on the face of my original Forerunner 245 and lo, on line there was a notice saying this was a known fault and my watch would be replaced free of charge.

A replacement was sent out and all was well. At first it was ok but then I was unable to start an activityand then it suddenly stopped altogether- like the battery had run down but it wouldn't take a charge.

Tried contacting customer service but no answer.

Seriously? Don't waste your money on this rubbish.

I had my Garmin Fenix 6 replaced under warranty 3 years ago. The watch was great until recently when the screen lost its pixels and the up button stopped working. I was told that they'd replace it for a refurbished second hand one for £178. I complained but the but complaint was handled by the same team that offered me the second hand watch. I said that the screen should last more than 3 years and they agreed but wouldn't do anything more as they don't support the Fenix 6 anymore. What a joke....