BYMiT Opiniões 

270
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Ver mais

Classificada 5 em 5 estrelas

I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Ver mais

Classificada 5 em 5 estrelas

I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Ver mais

Classificada 5 em 5 estrelas

I bought this to replace a traditional much-loved (and used) cat scratcher. She loves this one even more - scratches it all the time and often uses the base as a handy seat when not scratching. It's m... Ver mais

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

Dog & Cat Lifestyle Online Premium Shop


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

270 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 44% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(270)

46 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Probiotic excellent!

What a great service. The order came through so quickly and just in time as I had nearly run out. The probiotic is extremely good and the dogs clean their bowls every time! Very impressed!

3 de fevereiro de 2026
Classificada 1 em 5 estrelas

Bought a dog bowl set that was not fit…

Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly citing its store policy (unused/unopened only), which does not override UK law for faulty goods. After I pushed back with the legal basis, they stopped responding entirely.

Misleading practices for a so-called “premium” retailer. Buyer beware.

29 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Very slow.

Very slow with processing the order.

30 de dezembro de 2025
logótipo da BYMiT

Resposta da BYMiT

Dear Joanna,

We are sorry to hear the feedback.

Please note the office as well as warehouse was shuttled during the Christmas holiday.

According to the records, your order was placed on 24th December, and the warehouse returned to work on Monday 29th December. Please be aware our team member are working diligently to address all requests &holiday orders as swiftly as we can.

Your order was dispatched on 30th December with standard delivery service and delivered on 2nd January 2026 as 1st January is New Year holiday. We couldn’t see any delay upon your order in this case.

Thanks for your shopping with us and we hope above info is clarified.

Best Regards
BYMiT Premium Pet

Classificada 1 em 5 estrelas

I did not receive the order I placed on…

I did not receive the order I placed on Monday, check where it is.
I will never buy from you again, from me zero star

7 de janeiro de 2026
logótipo da BYMiT

Resposta da BYMiT

Dear Mariana,

Thanks for your feedback and we are sorry to hear this.


According to the records we’ve just checked, the order was placed after 12pm on Monday 5th January with standard shipping service option, and our team shipped on 10am 7th January, you shall have received the tracking reference as the same time.

Also the tracking indicates the order had been delivered on 11:39am 10th January.

As you aware, it’s under holiday season still and the shipping frame could be slightly delayed due to a high volume of parcels on the road, however please know that we are working diligently to address all requests as swiftly as we can. and we believed your order was fulfilled within the standard order shipping frame and we regret to hear such feedback.

Thanks for your shopping with us.

Best Regards
Team BYMiT

Classificada 4 em 5 estrelas

Really good selection of cat food

Really good selection of cat food. The only things that let this company down are the high postage charges unless you spend quite a lot of money and I find the dispatch times really slow. It takes about a week to get my order which isn't ideal, other pet food companies manage this a lot better.

28 de novembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Perfect harness, but a confusing free gift

I finally ordered the MaxBone Harness I’ve wanted since my toy poodle was a puppy. Now that he’s almost fully grown, I went for it! I’m very happy with the product; it arrived on time and exactly as described.

I’m giving 4 stars instead of 5, though, due to the 'free gift' promotion. Even though I ordered a dog product, I received cat food as the gift. It was a bit odd and made me think they just wanted to get rid of extra stock rather than giving a gift that made sense. That said, the harness is perfect, and I will definitely buy from this company again

31 de dezembro de 2025
Opinião espontânea
logótipo da BYMiT

Resposta da BYMiT

Hi Natalie,

Thanks for your feedback and we are sorry the warehouse team sent the wrong pet type gift.

Please kindly report to our customer service so we could address this problem for you.

Thanks for your shopping with us and look forward to hearing from you.

Best Regards
BYMiT Premium Pet

Classificada 1 em 5 estrelas

I second the latest 1 star review

I second the latest 1 star review. What sort of a company won't accept a return on sale dog coats worth 75 pounds with a basic sizing chart to go by only. The good thing for them is that nobody will read their wild T&Cs as it will be hard these days finding a company that doesn't respect basic consumer rights. And this bla comment, 'The note of non returnable policy for sale items are also marked at check out page.' is not true, I just tried another sale purchase just to check and it flags absolutely nowhere, I tried Apple Pay.

25 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

A warning not to use this company

A warning not to use this company. I placed an order a couple of months ago & despite my legal right to return the products as they weren’t right & didn’t fit my puppy, they have refused to refund me despite me returning them within 14 days. The owner will now not respond to any of my emails (very professional!). I have now raised this as a dispute via HSBC.

14 de outubro de 2025
Opinião espontânea
logótipo da BYMiT

Resposta da BYMiT

Dear Katy,

Thanks for your review and we are sorry to hear this unhappy experience.

According to the records, our staff immediately responded to you on 26th August that your order contained a sale item which would not be able to return per your return policy, https://bymit.co.uk/policies/refund-policy

The note of non returnable policy for sale items are also marked at check out page.

furthermore, we notified multiple times with return instruction clearly by email on 1st & 8th September to explain the return policy.

In this case we confirmed your another item had been returned and refunded straight away and we would like to thank you for your purchase with us anyway.

We hope above information is clarified and we do apologise for this inconvenience.

Best Regards
BYMiT Premium Pet

Classificada 5 em 5 estrelas

Great experience

BYMiT showed up when I was searching for a specific kind of cat collar. I had never heard of BYMiT before, but they had a product that I could not find elsewhere, and the Trustpilot reviews reassured me. I was not disappointed. The online experience was easy, delivery was quick, and the collar is even nicer than it looked on the website.

1 de outubro de 2025

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