Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Ver mais
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Leia as opiniões dos outros
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Ver mais
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Ver mais
I bought this to replace a traditional much-loved (and used) cat scratcher. She loves this one even more - scratches it all the time and often uses the base as a handy seat when not scratching. It's m... Ver mais
Informações sobre a empresa
Escrito pela empresa
Dog & Cat Lifestyle Online Premium Shop
Informações de contacto
60 Suttons Business Park, RG6 1AZ, Reading, Reino Unido
- Info@bymit.co.uk
- bymit.co.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 44% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Probiotic excellent!
What a great service. The order came through so quickly and just in time as I had nearly run out. The probiotic is extremely good and the dogs clean their bowls every time! Very impressed!
Bought a dog bowl set that was not fit…
Bought a dog bowl set that was not fit for purpose (unstable in normal use). Reported the fault within days and requested a refund under the Consumer Rights Act 2015. The company refused, repeatedly citing its store policy (unused/unopened only), which does not override UK law for faulty goods. After I pushed back with the legal basis, they stopped responding entirely.
Misleading practices for a so-called “premium” retailer. Buyer beware.
Wonderful pet products I’ve seen
Wonderful pet products I’ve seen, they have very premium pet supplies selection online and my parcel was speedy delivery to arrive. Highly recommended
I did not receive the order I placed on…
I did not receive the order I placed on Monday, check where it is.
I will never buy from you again, from me zero star

Resposta da BYMiT
Really good selection of cat food
Really good selection of cat food. The only things that let this company down are the high postage charges unless you spend quite a lot of money and I find the dispatch times really slow. It takes about a week to get my order which isn't ideal, other pet food companies manage this a lot better.
Perfect harness, but a confusing free gift
I finally ordered the MaxBone Harness I’ve wanted since my toy poodle was a puppy. Now that he’s almost fully grown, I went for it! I’m very happy with the product; it arrived on time and exactly as described.
I’m giving 4 stars instead of 5, though, due to the 'free gift' promotion. Even though I ordered a dog product, I received cat food as the gift. It was a bit odd and made me think they just wanted to get rid of extra stock rather than giving a gift that made sense. That said, the harness is perfect, and I will definitely buy from this company again

Resposta da BYMiT
Difficult to hide the product in food so have to put a smaller amount in to entice the cat to eat!
Punctual delivery!
I second the latest 1 star review
I second the latest 1 star review. What sort of a company won't accept a return on sale dog coats worth 75 pounds with a basic sizing chart to go by only. The good thing for them is that nobody will read their wild T&Cs as it will be hard these days finding a company that doesn't respect basic consumer rights. And this bla comment, 'The note of non returnable policy for sale items are also marked at check out page.' is not true, I just tried another sale purchase just to check and it flags absolutely nowhere, I tried Apple Pay.
A warning not to use this company
A warning not to use this company. I placed an order a couple of months ago & despite my legal right to return the products as they weren’t right & didn’t fit my puppy, they have refused to refund me despite me returning them within 14 days. The owner will now not respond to any of my emails (very professional!). I have now raised this as a dispute via HSBC.

Resposta da BYMiT
Great experience
BYMiT showed up when I was searching for a specific kind of cat collar. I had never heard of BYMiT before, but they had a product that I could not find elsewhere, and the Trustpilot reviews reassured me. I was not disappointed. The online experience was easy, delivery was quick, and the collar is even nicer than it looked on the website.
The quality of the products I ordered…
The quality of the products I ordered is brilliant. I’d definitely recommend this seller.
Great customer service
Customer service is great and competitive pricing makes me shop here every time.
BYMiT always fulfils my orders quickly
BYMiT always fulfils my orders quickly, and I'm very pleased that they carry the brand of litter I (and my cat) prefer.
fast delivery and great products
Excellent product and service.
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