Bywildrose Opiniões 

133
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Incredible. The customer service was very quick in responding all my doubts. The shipment took a little bit of time but it went straight forward and I received the package in less than 10 weekdays!... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My order hasn't arrived yet but so far there is very good communication with updates at every stage of my order which I should receive tomorrow. The ordering process was really easy and clear. Looking... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

They processed my order quickly and efficiently. Although the item didn’t fit me, they offered me a practical and viable alternative. They were absolutely lovely. I’d recommend this shop.

A empresa respondeu

Classificada 1 em 5 estrelas

AVOID AT ALL COSTS. Ordered boots from this bogus company. They appear UK based but goods are shipped from China & returns are codtly. Tried to cancel but got offered 50% discount to post review, whic... Ver mais

A empresa respondeu


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

133 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(133)

133 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very easy website to navigate and the…

Very easy website to navigate and the whole process was seamless. Cant wait for the delivery my wife will be over the moon.

10 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Marc, an easy site and a smooth process is just what we aim for, and what a thoughtful gift for your wife. We’d be glad to see you again whenever something else catches your eye. 🌿

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Cheap but good quality affordable…

Cheap but good quality affordable options

10 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Nilufa, good quality at a fair price is just what we hope to offer, and we’re glad you think so. A warm welcome awaits whenever you’d like to return. 🌷

Warm regards,
The Wild Rose Team

Classificada 1 em 5 estrelas

Ignored my return request

Ignored my return request. Please respond. (You have to email them). Wouldn’t order again from them.

To their response below, I have done exactly this three times with no response.

Dear Wild Rose Customer Services,
I am writing to cancel my order under the Consumer Contracts Regulations 2013. The item is unused and unopened, in its original packaging.
Please confirm receipt of this cancellation and send me your returns instructions or a prepaid label. I will return the item within 14 days of this notice. Under the Regulations, I expect a full refund, including standard delivery charges, to my original payment method within 14 days of you receiving the item or of my proof of postage.
I have made earlier attempts to contact you about this without a response. If I do not hear back within 7 days, I will contact my card provider/PayPal to request a chargeback or dispute and will seek advice from Citizens Advice and Trading Standards.
Yours faithfully,

10 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Jenn,

Thank you for your review. Do email hello@bywildrose.co with your order number and we’ll look into it for you.

Kind regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Amazing customer service and great…

Amazing customer service and great products.

10 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Gizella, it means a great deal that both the service and the products have won you over. Do visit us again whenever the moment feels right. 🤍

Warm regards,
The Wild Rose Team

Classificada 1 em 5 estrelas

I wish I had taken more time to read…

I wish I had taken more time to read the reviews rather than taken in by the website as I agree with many reviews. They advertise a 30 day returns which sounds simple but you have to pay posting and they add a 15% fee which is not so clear. Delivery takes a long time. The website photos look great but the product quality is really awful. Don’t be taken in by the website as none of it is as advertised from quality through to returns. In response to this review below you have sent an automatic reply. We have been in touch and you were not helpful at all

10 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Rachel,

We appreciate you putting your thoughts down for us. Details of our returns and orders can be found on our website, and our team would welcome the opportunity to look at your order with you.

If you write to hello@bywildrose.co, quoting your order number, someone from the team will be in touch.

Kind regards,
The Wild Rose Team

Classificada 1 em 5 estrelas

AVOID AT ALL COSTS

AVOID AT ALL COSTS. Ordered boots from this bogus company. They appear UK based but goods are shipped from China & returns are codtly. Tried to cancel but got offered 50% discount to post review, which they didn't honour. No eta and they've stopped communicating with me.

25 de setembro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Jude,

Thank you for taking the time to write. Our company details, along with our order and returns terms, are set out on our website, and we would be glad to go through your order with you.

Do send your order details to hello@bywildrose.co and a member of our team will respond to you directly.

Kind regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Best boots ever

Best boots ever

9 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Corinna, “best ever” is high praise, and we’re delighted your boots have earned it. We’d be glad to see you again when you next fancy a browse. 👢

Warm regards,
The Wild Rose Team

Classificada 4 em 5 estrelas

Lovely items

Lovely items, ease of transaction and customer friendly.

9 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Claire, lovely items, an easy transaction and friendly service all in one review. We’d be glad to see you again whenever something catches your fancy. 🌸

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Easy to order

Easy to order , very clear and easy to look at products and available items. Love my new order

7 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Lisa, glad the site was clear to browse and easy to order from, and that you’re enjoying your new order. We’d be glad to see you again whenever you fancy another browse. 🌷

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

What a lovely site to visit

What a lovely site to visit, gorgeous items of clothes and shoes, need more time to browse

8 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Jane, that’s lovely to read, and do take all the time you like looking around. We hope something special turns up for you. ✨

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Lovely choices

The ordering was very easy with a lot of lovely choice. I had searched all over for a pair of blue low ankle boots and found them on this website.
I have been advised on delivery at each stage. So far excellent

8 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Pat, after searching all over, we're glad your hunt ended here, and that you felt kept informed along the way. We hope to see you again soon. 🌿

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Kept informed of the progress of my order . Looking forward to receiving and wearing the garment

7 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Jayne, keeping you in the loop along the way is something our team cares about, and we're glad it made the experience a good one. We hope to see you again soon. 🌷

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Website easy to navigate & order…

Website easy to navigate & order processed & dispatched very quickly.

7 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Vicky, good to know the site and the ordering both worked well for you. We hope to see you again soon. 🌸

Warm regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Ordering simple

Ordering simple, with an easy payment method. Waiting for delivery of my order…😁

6 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi there, an easy checkout and a payment method that worked for you is just what we like to hear. We'd love to welcome you back soon. 😁

Warm regards,
The Wild Rose Team

Classificada 1 em 5 estrelas

devastated

I’m not one for leaving reviews, especially negative as they can be severely damaging to small businesses, but buyer beware for this. It was a horrendous experience from beginning to end and I don’t understand all these amazing reviews. It was presented as a Uk company but was a ship drop from china. The material of all the clothes were made from cheap fancy dress costume material. When trying to return you have to pay to return to china plus a 15% restocking fee!! You have return using a tracked international service and it costs more than the clothes you bought. After weeks and weeks of back and forth I ended up accepting a 50% refund. I was gutted. I can send pictures of the item if anyone wants to see them.

23 de julho de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi there,

We appreciate you writing to us, and we understand how much a purchase matters.

Our company and warehouse details, along with our order and returns terms, are published on our website. If you'd like to send your order details to hello@bywildrose.co, a member of our team will read them and reply to you personally.

Kind regards,
The Wild Rose Team

Classificada 4 em 5 estrelas

I emailed the company about size guides…

I emailed the company about size guides and they got back to me very quickly and the clothes look beautiful cant wait to get mine!

5 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Emma, it's lovely to hear our team replied so quickly for you. We'd be glad to welcome you back whenever you're ready. 🌷

Warm regards,
The Wild Rose Team

Classificada 1 em 5 estrelas

Scam

Just made the mistake of ordering from this company, and have now discovered that it is a scam. I am going to try to cancel my order. Would advise others to avoid this company like the plague.

Update: they won't let me cancel the order.

Beware: this company are crooks.

Further update: the company has said they will "try to cancel" my order, and if successful will refund my my money MINUS AN 8% ADMIN CHARGE. I will update this review when I receive the money.

Beware.*

Update: I have now received a refund, minus an 8% "admin" fee. Lesson learned.

3 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi Mike,

Thank you for writing to us. We aim to be transparent, and our company details and order terms are available on our website. We would be glad to go through your order with you directly.

Please send us a message at hello@bywildrose.co with your order details and our team will be in touch.

Kind regards,
The Wild Rose Team

Classificada 5 em 5 estrelas

Different kind of refund system but…

Different kind of refund system but couldn't fault the speed and professionalism with which the company dealt with my issue.

3 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi there, quick, professional service is what we aim for, and it's lovely to hear that came across. We hope to welcome you back before long. 🌹

Warm regards,
The Wild Rose Team

Classificada 1 em 5 estrelas

If I could give this company 0 stars I…

If I could give this company 0 stars I would.
I ordered a dress- I then got an email asking for a review on here and in return would provide 50% back….after further conversation they admitted this could be misleading as it was store credit they would provide. When the dress arrived it was poor quality-similar to Shein but 5 times the price. I tried to arrange a return and they are now trying to charge an admin fee for the refund against my statutory rights. Whilst it’s in their t&c that legally doesn’t remove my right for a full refund within 14 days. Avoid at all costs.

3 de outubro de 2026
Opinião espontânea
logótipo da Bywildrose

Resposta da Bywildrose

Hi there,

Thank you for taking the time to share your feedback, and we understand how frustrating this has been for you.

Our order terms are available on our website, and we would welcome the chance to look into your order personally. Please write to us at hello@bywildrose.co and our team will be happy to help.

Kind regards,
The Wild Rose Team

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