A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Ver mais
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Leia as opiniões dos outros
Displayed prices were way different than what I was charged. I then canceled by mistake and your online customer service persons were completely USELESS in helping. In fact, their suggestions for he... Ver mais
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Ver mais
With snow storm following us on our drive south we had to cancel all our hotel reservations and rebook for 2 days later. Only one reservation. Hotel.com said no refund but I checked with hotel and t... Ver mais
Informações sobre a empresa
- Operador turístico
- também em
- Agência de viagens
- Agregador de viagens
- Alojamento para férias
- Arrendamento para férias
- Hotel
Escrito pela empresa
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informações de contacto
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canadá
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bom
307 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Hotels.com
Hi Grace,
Thank you for sharing your experience. We’re glad to hear your stay was quiet, well priced, and supported by great service. It’s wonderful to know the people there helped make your visit a positive one.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We hear your concerns about canceling your booking and the refund outcome. We recognize the importance of clear cancellation options and timely support when plans change.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Isabelle,
Thank you for taking the time to share this. We’re glad to hear the booking experience felt easy and secure, with plenty of options and excellent prices to choose from. Having both value and confidence during booking is important.
Thanks,
Hotels.com Customer Support Team
No email to confirm
You think you would send some type of confirmation and information.
21 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your feedback. We understand your concern about not receiving a confirmation email.
Please contact us through our Help Center at abritel.fr/helpcenter so our team can assist you further.
Thanks,
Abritel Customer Support Team
Customer service and access to a person…
Customer service and access to a person great benefit
2 de setembro de 2026
Resposta da Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear customer service and access to support were helpful.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Elaine,
Thank you for sharing your experience. We’re glad to hear you enjoyed the comfortable room and the river view.
Thanks,
Hotels.com Customer Support Team
Very easy to book thru hotels.com
Very easy to book thru hotels.com. Central location although construction is a hindrance. Very close to restaurants and shopping.
20 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear booking was easy and that you enjoyed the central location near restaurants and shopping.
Thanks,
Hotels.com Customer Support Team
Amazing discounts!
The options are clear and straightforward. The discounts that I recieved makes it easier for me to book with hotels.com!
18 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the options were clear and straightforward and that the discounts made booking easier.
Thanks,
Hotels.com Customer Support Team
It gives the option to pay now or later
It gives the option to pay now in cad or pay later in their currency. It's so useful.
20 de agosto de 2026
Resposta da Hotels.com
Hi George,
Thank you for sharing your experience. We’re glad to hear the payment options were useful.
Thanks,
Hotels.com Customer Support Team
We chose to pay when we got in site
We chose to pay when we got in site. You immediately billed our CCd which put us over our limit costing us an overage charge!
8 de setembro de 2026
Resposta da Hotels.com
Hi David,
Thank you for sharing your feedback. We understand your concerns regarding being charged immediately even though you selected the option to pay on-site, as well as the over-limit fee this caused on your credit card.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Nice to speak with a human being when…
Nice to speak with a human being when needing to use my key one cash reward and find a hotel that would accept that
10 de setembro de 2026
Resposta da Hotels.com
Hi Tracy,
Thank you for sharing your experience. We’re glad to hear you were able to get support using your One Key cash reward and finding a hotel that worked for you.
Thanks,
Hotels.com Customer Support Team
The booking process was easy
20 de setembro de 2026
Resposta da Hotels.com
Hi Joe,
Thank you for sharing your experience. We’re glad to hear the booking process was easy.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Vincent,
Thank you for sharing your experience. We’re glad to hear you had a great experience.
Thanks,
Hotels.com Customer Support Team
good location
9 de setembro de 2026
Resposta da Hotels.com
Hi Roger,
Thank you for sharing your experience. We’re glad to hear you liked the location.
Thanks,
Hotels.com Customer Support Team
A Simple and efficient app!
It was easy to use and there were no mistakes using the app :)
Thank you!
11 de setembro de 2026
Resposta da Hotels.com
Hi Clifford,
Thank you for sharing your experience. We’re glad to hear the app was easy to use.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and straightforward.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Randy,
Thank you for sharing your experience. We’re glad to hear it was easy to navigate and find what you were looking for.
Thanks,
Hotels.com Customer Support Teamsc
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear it was clear and quick.
Thanks,
Hotels.com Customer Support Team
Hotel choice is very poor comparing to Booking.com…
Choice of hotels is very poor comparing to Booking.com
20 de setembro de 2026
Resposta da Hotels.com
Hi Ivanna,
Thank you for sharing your feedback. We understand your concerns about the hotel selection available.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
It was terrible and dirty
It was terrible and dirty , smelly.
The hotel should not be listed on any site , we did not stay for 5mins , I asked for a refund and the hotel person said no , I called hotels .com and I recieved $60 credit on my account, very upset about this i should have recieved full refund $354
7 de setembro de 2026
Resposta da Hotels.com
Hi Jamie,
Thank you for sharing your feedback. We understand your concerns regarding the condition of the hotel, including cleanliness and odor, as well as your refund request after deciding not to stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
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