A seamless experience from first log in to first booking. I wasn’t able to find the same low price on other sites either. Unlike other travel aggregators sites, Hotel.com guaranteed my booking would... Ver mais
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Leia as opiniões dos outros
Displayed prices were way different than what I was charged. I then canceled by mistake and your online customer service persons were completely USELESS in helping. In fact, their suggestions for he... Ver mais
Generally easy to book. But dates keep appearing when trying to book instead of being empty. So twice now the hotel got the wrong date when the right date was entered . Which happened today and I... Ver mais
With snow storm following us on our drive south we had to cancel all our hotel reservations and rebook for 2 days later. Only one reservation. Hotel.com said no refund but I checked with hotel and t... Ver mais
Informações sobre a empresa
- Operador turístico
- também em
- Agência de viagens
- Agregador de viagens
- Alojamento para férias
- Arrendamento para férias
- Hotel
Escrito pela empresa
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informações de contacto
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canadá
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bom
314 opiniões
Pede aos clientes que escrevam opiniões
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Very unhappy
Very unhappy. I booked hotel and found I put wrong date in the next morning. I called to change the date and was told I’d booked non refundable which I did not notice. I wished to change booking to correct date but was told I couldn’t. I didn’t request a refund just date change. They said they would contact property but few days later they said they were unable to contact property so I tried the proper And got response on first try calling. I was told because I booked with third party hotels.com would need to make the change. I am disappointed with service I received. I realize I put in wrong date but I thought there was lots of time before booking so correction should be allowed.
12 de setembro de 2026
Resposta da Hotels.com
Hi Signe,
Thank you for sharing your feedback. We understand your concerns regarding not being able to correct the booking date after the reservation was made.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Noise levels were a disappointment this…
Noise levels were a disappointment this trip above us and next door
Stomping around all hours of the night and the neighbours watched tv till 2 am
19 de setembro de 2026
Resposta da Hotels.com
Hi Craig,
Thank you for taking the time to share your feedback. We understand your concerns about the noise during your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
In that hotel there was nothing no…
In that hotel there was nothing no water bottles and shower is not working at all. The bed feels like 5 years old.
10 de setembro de 2026
Resposta da Hotels.com
Hi Misha,
Thank you for sharing your feedback. We understand your concerns regarding the lack of basic amenities, the shower not working, and the condition of the bed.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
The hotel had overbooked and given our…
The hotel had overbooked and given our room to somebody else then they turned us away without even assisting with finding another room. We had to make our own reservation over an hour away. Then the hotel charged us as a no-show! Then hotels.com refused to refund because they could not reach the hotel!! Bad, bad way to do business. Eventually hotels.com did refund.
12 de setembro de 2026
Resposta da Hotels.com
Hi Robin,
Thank you for sharing your feedback. We understand your concerns regarding your room not being available upon arrival and the no-show charge.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
Upon arrival the toilet was clogged and…
Upon arrival the toilet was clogged and there was garbage in the drawer and under the sink feom previous guest. Need to improve on the cleanliness.
16 de setembro de 2026
Resposta da Hotels.com
Hi Michael,
Thank you for bringing this to our attention. We understand your concerns about the cleanliness of the room.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear booking was easy and quick.
Thanks,
Hotels.com Customer Support Team
Very straight forward
Very straight forward. No glitches. Nice selection of hotels were provided.
14 de setembro de 2026
Resposta da Hotels.com
Hi Charlene,
Thank you for sharing your experience. We’re glad to hear the booking process was straightforward, free of glitches, and offered a nice selection of hotels.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
No confirmation email received.
No confirmation email received. No update to reservation available. Just typical. Take the fee, offer no level of service. What a joke.
13 de setembro de 2026
Resposta da Hotels.com
Hi Mark,
Thank you for sharing your feedback. We understand your concerns about your booking confirmation.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
What went wrong THIS TIME.
What went wrong this time? good choice of wording by you. it took 5.5 hours and 5 different employees to fix a small problem. Your staff need training so they can actually help your customers with problems.
8 de setembro de 2026
Resposta da Hotels.com
Hi Jeffrey,
Thank you for sharing your feedback. We understand your concern about the amount of time and repeated contact it took to resolve the issue, and we can see why a smoother and more efficient experience was important to you.
Please reach out to us via our Help Center at expedia.co.uk/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Resposta da Hotels.com
Hi Mary,
Thank you for sharing your experience. We’re glad to hear you found the site easy to navigate and that everything went smoothly. We understand how important it is to have a simple and hassle-free booking experience.
Thanks,
Hotels.com Customer Support Team
Cost of insurance on room was twice the…
Cost of insurance on room was twice the price I was quoted. Won’t use hotel.com again
5 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your feedback. We understand your concerns about the insurance charges.
Please reach out to us via our Help Center at CA.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Need to improve the process to change…
Need to improve the process to change the currency price that the hotels are listed.
30 de agosto de 2026
Resposta da Hotels.com
Hi Joanne,
Thank you for sharing your feedback. We appreciate your comments about the currency display process for hotel listings, and your input helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy no fuss
18 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the process was easy and hassle-free for you. We understand how important it is to have a smooth and straightforward booking experience.
Thanks,
Hotels.com Customer Support Team
ease of finding hotels on this website
ease of finding hotels on this website. I get good value for my stay.
2 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear you find it easy to search for hotels and get good value for your stay. We understand how important it is to have both convenience and value when booking.
Thanks,
Hotels.com Customer Support Team
The hotel was wonderful
The hotel was wonderful - beautifully decorated and superb location by the water. The bed was incredibly comfortable and the process was smooth from booking to checkout. Staff and breakfast were exceptional. I highly recommend this B&B!
12 de setembro de 2026
Resposta da Hotels.com
Hi Jackie,
Thank you for sharing your experience. We’re glad to hear you had such a wonderful stay and that everything from the setting to the service helped make it memorable. We understand how important it is to enjoy both comfort and a smooth experience from booking through checkout.
Thanks,
Hotels.com Customer Support Team
Make sure you keep receipts
Although this is a great hotel my deposit was badly messed up .she forgot to put in the deposit folder day end so when I left I didn't receive it I had to return 4 hour drive there back 2x to get my 200 back with no avaliable room discount nothing I was not very happy cost me more then anything
18 de setembro de 2026
Resposta da Hotels.com
Hi Sophie,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Easy to book my plans changed and easy…
Easy to book my plans changed and easy to cancel.
14 de setembro de 2026
Resposta da Hotels.com
Hi,
Thank you for sharing your experience. We’re glad to hear the booking process was easy and that managing your plans felt simple when they changed. We understand how important flexibility is when travel plans need to be updated.
Thanks,
Hotels.com Customer Support Team
from the outside looks good rooms not…
from the outside looks good rooms not so good
7 de setembro de 2026
Resposta da Hotels.com
Hi Bill,
Thank you for your review. We appreciate you sharing your feedback about the property's appearance and the room experience. We understand your concern and value you taking the time to let us know.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
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