$25K Cabinet Order Did Not Match Requested Light Oak Direction
I had recommended and used CabinetNow for 5 other renovation projects in the past.
At the start of this project, I sent their representative an inspiration image and described the desired direction as a light oak look. The cabinet package was approximately $25,000.
What arrived did not reasonably align with that direction. The delivered cabinetry had heavy contrast, dark streaking, and a two-tone striped appearance across visible fronts and panels. The inspiration image was clean, consistent, and light. The delivered product looked materially different.
The homeowner was very unhappy with the result and spent roughly $20,000 trying to remedy the cabinets. Even after that, they still were not happy because the bathroom vanities and laundry room cabinets had to be painted to make them acceptable.
I also credited the homeowner $10,000 from my design fee to salvage the client relationship, which was still significantly damaged by the cabinet issue. CabinetNow reviewed the issue and declined to offer a refund or meaningful financial resolution beyond a future discount.
The homeowner and I were out roughly $30,000 combined in additional costs and credits, on top of the approximately $25,000 spent on the cabinets, and CabinetNow did not offer even $1 as a refund.
20 de novembro de 2025
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