Product is exactly as described. Fitted the wind stopper to my car this afternoon without any difficulty. Works well. Arrived within five days of purchase.
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Leia as opiniões dos outros
The deflector does not fit properly on my convertible BMW 2007 335I because the pins are altogether 1 inch too long. Considering the foregoing, I will need to have to the pins cut. I am very... Ver mais
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The wind deflector was dispatched swiftly and as expected. Delivery within three business days almost came true. Unfortunately, the processing took an extra day in transit, possibly because my addres... Ver mais
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What can I say...The wind deflector is so well made, it doesn't appear to be adjustable. When I tried to put it on and it wasn't perfect, I emailed there support - I got a response almost immediately... Ver mais
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Informações sobre a empresa
- Loja de acessórios para automóveis
- Grossista de acessórios auto
- Fabricante de peças automóveis
- Loja de peças automóveis
- Loja de acessórios e equipamento para carros
Escrito pela empresa
The biggest in Convertible Accessories. Cabrio Supply has been the specialist in all accessories for your convertible since 2002. From wind deflectors to luggage rack and from convertible tops to car cover: we supply both original and aftermarket products and have dealers in more than 15 countries. Our range includes both original and aftermarket products, many of which have been developed by us. In our webshop you will find more than 10,000 articles in the field of convertible parts and accessories; a selection of which can also be found in our showroom in Vaassen. We are leading in quality, service and innovation and offer tailor-made advice. We not only supply to private individuals but also to official brand dealers, importers and Bovag-approved car companies.br/>
Informações de contacto
Talhoutweg 7, 8171 MB, Vaassen, Holanda
- +31(0)55 3601 168
- info@cabriosupply.com
- cabriosupply.com
4,4
Excelente
92 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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unvollständige Artikelbeschreibungen
Falsches Windschott bekommen, weil es auf der Produktseite unvollständig beschrieben ist.
Support ist bemüht, hilft aber nicht wirklich weiter.
Rückabwicklung gestaltet sich eher schwierig.
13 de junho de 2024
Opinião espontânea
Resposta da Cabrio Supply BV
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass es Unklarheiten auf der Produktseite gab und Sie das falsche Windschott erhalten haben. Wir verstehen Ihren Ärger und entschuldigen uns für die entstandenen Umstände.
Unser Support-Team ist stets bemüht zu helfen, und wir bedauern, wenn der Rückgabeprozess nicht reibungslos verlaufen ist. Wir nehmen Ihre Rückmeldung ernst und arbeiten daran, unsere Produktbeschreibungen und Abläufe weiter zu verbessern.
Mit freundlichen Grüßen,
Ihr Team von Cabrio Supply
I ordered a wind deflector for my 2024…
I ordered a wind deflector for my 2024 Mustang. There was a product issue in that the package got mislabeled and the wrong version was sent. I called and spoke with customer service--very nice gentleman. They arranged for the correct one to be sent. The response was quick, my calls and emails were answered the same day. No one likes to be disappointed in the delivery of a purchase but the manner in which a company responds matters greatly--I was treated with respect, my concerns were addressed, and I would have no issue referring someone to them for the products they sell.
23 de maio de 2024
Opinião espontânea
Resposta da Cabrio Supply BV
Thank you so much for your thoughtful review! We're truly sorry for the initial mix-up with your order, but we're glad we could resolve it quickly and to your satisfaction. Your kind words about our customer service mean a lot to us — we believe that how we respond when something goes wrong is just as important as getting it right the first time. We're grateful for your understanding and your willingness to recommend us. Enjoy your Mustang with the wind deflector!
Best regards,
Poor instructions and no customer support
I purchased a wind blocker for a 2019 Mustang. The instructions were unclear and when i contacted them they basically said to just do it however it works. i tried that, and found out that the product could not be installed without significant additional work not even mentioned in the instructions. Basically I had to figure it out on my own. I will never deal with this company again.
Update: The additional work needed was caused by a bracket for the antenna that connects the car to the internet for things like remote lock, status, etc. That feature was introduced in the 2018 model. To fix the issue, the company needs an updated manual and a different part for that side.
4 de fevereiro de 2024
Opinião espontânea
Resposta da Cabrio Supply BV
Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you had installing the wind blocker for your 2019 Mustang. It’s clear that the instructions did not meet expectations, and we sincerely apologize for the confusion and frustration this caused. We are updateing all our manuals with the feedback our customers send us, we are sorry that only future customers benefit from this.
We appreciate your update regarding the antenna bracket and the model-specific changes introduced in 2018. Your input is extremely valuable, and we will use this to improve both our installation manual and the parts provided for newer Mustang models.
While we regret that this experience has led to your decision not to shop with us again, we do thank you for helping us identify an important issue, and we will take the necessary steps to address it.
Kind regards,
Team Cabrio Supply
Rip off company…. Do not use
I have never had a reason to write a review like this one but am today to prevent any other innocent buyers from using this fraudulent company. We bought a wind deflector for our XR3i (concourse condition) and paid in full (£180) on the 22nd November. The item arrived swiftly but when we opened it and attempted to fit it, the poppers pulled through the fabric. We actually videoed this so that we could show the company the quality of our vehicle and this poor workmanship. Florian from CabrioSupply wrote back to say that they acknowledged “the press studs haven’t been secured properly by our manufacturing. You should be able to get that sorted out with a local tailor. We can offer £25 compensation for the inconvenience” . Shocked we phoned and said no we would send the goods back and wanted all our money back. We were given the address by CabrioSuppy (CabrioSupply Talhoutweg 7, 8171 MB Vaassen, The Netherlands). We obeyed Florian’s instructions to label the parcel “defective product for return” to ensure they would not incur customs costs and sent the item back by ParcelForce for £30.80 ( and emailed all proof to CabrioSupply). I phoned 2nd January to let them know the parcel was in the Netherlands but today found out that it was being returned as there was no one at that address. This address is the one that remains on their website today and was the one they provided to us. We will now contact PayPal to see if we can get our money back but would advise those looking to buy not to use this company. We also post this warning on the XR owners club Facebook page.
25 de novembro de 2023
Opinião espontânea
Resposta da Cabrio Supply BV
We’re truly sorry to read about your experience, and we deeply regret the frustration and inconvenience this has caused. It's never our intention for a customer to feel misled or let down, and we take your feedback very seriously.
The issue with the press studs should not have occurred, and we fully acknowledge that this was a manufacturing fault. Our offer of partial compensation was meant as a quick solution for minor issues, but we now understand that this was not appropriate given the situation, especially considering the condition and value of your vehicle.
As for the return address issue — we sincerely apologize. The return address we provided (and that is listed on our website) should have been fully operational at the time. If your parcel was returned due to an error on our side, that is absolutely unacceptable, and we will investigate this immediately to prevent it from happening again.
We understand your decision to contact PayPal and share your experience. We are committed to resolving this as fairly and transparently as possible, and we invite you to reach out to us directly again so we can ensure a proper resolution.
Once again, we apologize for the trouble you’ve encountered and thank you for bringing these matters to our attention.
Kind regards,
Team Cabrio Supply
POOR quality Rear window Renault Megane 1
PVC Rear window Renault Megane 1, artikelnummer: CS9.
Within half a year, after buying new, the window coloured blue, so less visibility. NO garantee and no interest at all! Yes, I could buy a new one with 20% off. No way, of course. For cleaning, I ONLY used clean water and sponge. 2 Pics at the Google-review
5 de outubro de 2023
Opinião espontânea
Resposta da Cabrio Supply BV
Thank you for your review. We’re sorry to hear that the rear window for your Renault Megane discoloured so quickly — that’s understandably very disappointing.
We always aim to offer products of good quality and durability. While discoloration can sometimes result from external factors like UV exposure, we regret that this happened within such a short period, especially since you cared for it properly.
We understand that our offer of a discounted replacement was not satisfactory to you. Your feedback has been noted, and we will review this issue with our supplier to improve both product quality and after-sales support.
We regret that we were not able to meet your expectations this time, and we hope you’ll consider giving us another chance in the future.
Kind regards,
Team Cabrio Supply
I asked for a cabrio roof for a Mini…
I asked for a cabrio roof for a Mini Cabrioni 1990. They send me an email that they could supply this, so I ordered and paid for it. However the roof that was supplied was not the correct one (no side windows) . I asked for return but they did not want to do this.
2 de janeiro de 2024
Opinião espontânea
Resposta da Cabrio Supply BV
Thank you for your review, Mr. Vink. We’re sorry to hear that you are not satisfied with your experience.
As explained in our earlier communication, the roof supplied matches the model that was ordered. The Mini Cabrio from that period has different versions of soft tops, with or without integrated side windows, which can sometimes cause confusion. We always try to assist customers in selecting the correct version based on the information provided.
Of course, we regret that this situation led to disappointment and we appreciate you sharing your feedback.
Sincerely,
Team Cabrio Supply
Maserati grille mesh
I bought a stainless steel grille mesh for my Maserati and it was very poor quality, did not fit and looked cheap a nasty. After much corrispondance they agreed to credit me, but as they were using out of date invoices with an old address, I sent to this incorrect address and although their old and new address were only 5 minutes walk from one another. I can only conclude this was deliberate. £300 wasted.
A rediculous reply 3 years later, which I think illistrates the problem with your company. You also failed to respond to my many emails. Your invoice had the wrong address and you failed to make arrangement to foreward packages to your new address, which was only 5 mins walk away. you had £300 of my money and made no effort to resolve the problem. I continue to advise the Maserati community never to deal with you crooks.
Your further late reply ignores the many emails between us (including photographs, showing poor fit) at the time, when you washed all knowledge of the return delivery, dispite the delivery company getting a signiture from the address on your invoice, crimminal trading.
30 de setembro de 2022
Opinião espontânea
Resposta da Cabrio Supply BV
Update: your are completely right whe responded only 3 year later. This Trustpilot page was never claimed or setup by our company, so untill recently we did not have access to reply to reviews. We started replying all reviews, good and bad from the first to the latest.
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We’re very sorry to hear about your experience and truly regret that the grille mesh did not meet your expectations. We always strive to deliver quality products and service, and it’s disappointing to hear we fell short in your case.
Regarding the return process: we understand how frustrating it must have been. Our team followed the return instructions based on the address details available at the time, and there was no intention whatsoever to mislead. We regret that the parcel could not be recovered after being sent to the outdated address.
Your feedback has been taken seriously, and we are reviewing our internal procedures to prevent such issues in the future.
Kind regards,
Team Cabrio Supply
I feel scammed and disappointed
Ordered a part for my BMW 4 series and heard nothing for days. Waited to see if it would arrive and then chased. Received a message to say that the online price did not include 20% VAT and it needed to be added in due to an error. Fine. The amount I was asked for was 51% price increase on the basis that VAT was accidentally counted twice when discounting which doesn’t match 51%. Showed the retailer their own terms and conditions where online price is final and that by sending me a payment confirmation, they are entering into an agreement with me. They have refused to send the part, refused to explain how they managed to incorrectly price it by 51%, refused to meet me in the middle for their mistake and refused to honour their own terms and conditions. It’s frustrating and disappointing so I felt I should warn others so as not to waste time and money on a business who will sell you something then double the price.
25 de maio de 2022
Opinião espontânea
Ordered my Ford Mustang wind deflector…
Ordered my Ford Mustang wind deflector on 11/04/2020 was a little worried as I lost money from another company in Europe, cannot believe it arrived here in country area of South Australia on 20/04/2020, fantastic service, and product quality is fantastic.
20 de abril de 2022
Opinião espontânea
Resposta da Cabrio Supply BV
Thank you very much, Alan, for sharing your experience. We understand your initial concern, especially after a previous bad experience, so we’re delighted to hear that your Ford Mustang wind deflector arrived safely in South Australia and much quicker than expected. It’s great to know that both our service and the product quality met your expectations. Your trust means a lot to us.
We look forward to welcoming you back in our webshop.
Best regards,
Team Cabrio Supply
Excellent service and great product
Excellent service and great product. Ordered wind deflector for bmw 2 series it fits perfectly and the reduction is great 10/10 and half the price of bmw genuine part
26 de junho de 2021
Opinião espontânea
Resposta da Cabrio Supply BV
Thank you very much, Tracy, for your excellent review. We’re delighted to hear that you’re happy with both the service and the wind deflector for your BMW 2 Series. Great to know it fits perfectly, delivers a significant reduction in wind, and offers such good value compared to the genuine BMW part. A 10/10 score is a wonderful compliment!
We look forward to welcoming you back in our webshop.
Best regards,
Team Cabrio Supply
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