Cadac Dometic Opiniões 184

A swift response and good service the part was sent out to me straight away.
However I think the problem is going to be an ongoing one.
I purchased the Cadac Pro 3 in late April this year and have used it on three occasions. I am really pleased with its performance and it’s a great all rounder but one of the small heat resistant feet on the grill has split and had to be replaced already. There are four on each grill pan and eight in total, I hope this isn’t going to be a regular thing after such a short period of time. It would be a great you could look into the problem as they seem a little bit of a flimsy delicate item to me.

Great product currently have 3 cadac's all been used, cadac 50 purchased bag zip failed within a week contacted customer service no issues sent a replacement bag out great service from Carol follow up email asking if all sorted and received, once again 10/10 product and support

I had a problem with my Cadac BBQ and contacted customer service. I unfortunately couldn't provide proof of purchase as it was a gift so therefore they were under no obligation to help.... however they went above and beyond and sent me replacement parts free of charge!

Outstanding customer service rarely seen these days. Carol was so helpful and I would definitely recommend buying CADAC!

I recently emailed Cadac UK to enquire about ordering a spare part for the bbq. Toria emailed back to advise that they had scoured the warehouse, found the part i needed and would post to me FOC.
Outstanding customer service.
Many thanks to all.

We had some defective parts which Cadac arranged to collect (after sending photos and other information) within 24 hours. The new replacement parts were sent out straight away. Absolutely fantastic service!

Problem with my Cadac Grillo Chef was resolved quickly and efficiently - replacement parts sent out and broken parts couriered at the same time.
Thanks!

Contacted Cadac UK online regarding an issue with my Safari grill. Sound advice provided and a replacement part sent out to enable repair. Item now in full working order. Great customer care from Cadac, many thanks.

Cadac grillo, didn’t work ,out of box, gas valve not opening, contacted warranty, very helpful lady called Carol, sent out part and I received next day, have checked BBQ, and now works as should, very happy with warranty service

Cadac safari chef 30 no spark from new asked many times at cadac warranty with no replys very poor at answering emails total disgrace took many weeks to get new part then only after asking retailer to chase them

Very very helpful and dealt with finding the fault and sent out new parts required even though I couldn’t find original receipt, that’s great customer service , and the products are great too keep it up 👍🏼

Quality product. Just taken delivery of our Safari Chef 30 and it’s clear to see why this brand gets the top reviews. I have to admit to being a bit of a BBQ nerd and have owned too many but very pleased with this purchase. 👍

Bought a carry chef 2 and after only using it once as it was late on in the summer/autumn we decided to pack away until the following year which we did and put away clean and tidy. Come to try using it this year and it won't work as for some reason there is no gas coming through to fire it up. Not impressed at all as its not like its even remotely dirty in any way.
Took it back to where I purchased it (a well known camping shop) and they had no interest as the guarantee has expired by a few weeks.
Not impressed with this product at all as it has failed foe us at the start line.

Very helpful, thank you for assisting me in my query

I love our Cadac. Just ordered a cover and a silicone bowl to soak the tops as they won't fit into my sink. Very speedy delivery and as always really top quality products.

Great product and fantastic after sales service. I bought a Cadac 2 Pro barbeque, well made and the perfect size for me. I also needed a regulator to connect it to my 13 Kg gas bottle. Unfortunately the recommended and supplied regulator did not fit my bottle. I emailed Cadac and explained the problem - they got in touch quickly and sent me a bespoke regulator that does the job. Thanks Cadac for your superb customer service.

Ordered a replacement cooking tray for my Cadac BBQ. Arrived in double quick time. Super service.

I could not fault the service that I was shown from CADAC.
Nothing was too much trouble.
Great product knowledge.
Great response time to email enquiries.
Any questions were answered in detail.

Just purchased a pizza stone to go with my cadac, fast delivery and well packaged on arrival

My grill malfunctioned and although out of warranty Cadac arranged for the free pick up and assessment of damage. The speed, efficiency and friendliness of the team made the whole experience hassle free. Thank you

Had a plastic collar melt on my Cadak safari chef 2 BBQ. It was only 4 years old and I thought that it would be a non-serviceable part and would have to buy a new BBQ!
I emailed CADAC UK customer services , they knew what the problem was and sent out a spare part free of charge. All within 5 days which is very good service.