Ely was AWESOME. So thankful my error was caught and my items were put into production!!! Not only does Caden Lane have darling items, their customer service is next level. XOXO
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Leia as opiniões dos outros
We got a gift for our newborn baby girl, the gift was ordered on May 12th and didn’t arrive until July 27th, we had no knowledge of the GIFT coming to us so when we contacted them to simply exchange f... Ver mais
Amazing customer service. My auto correct changed my granddaughter’s name and didn’t double check before I placed order. Panicked and immediately sent an email on a Sunday afternoon not expecting a re... Ver mais
Team Caden, Thank you for creating beautiful, quality products! I ordered the same items (and many more) for my daughter before she was born. Of all the select brands I entrust to my daugh... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel.
Informações de contacto
San Antonio
- cadenlane.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 31% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Caitlin + Team = Amazing Service
Caitlin & the entire team at Caden Lane are amazing! They are always available to assist with your order. We needed a gift note added to our order after it was placed & Caitlin jumped on it & ensured it was added! On top of great service, their products are beyond top quality. So soft & everything you could want for your family. I highly recommend Caden Lane!
Prompt and fabulous customer service
Customer service was extremely prompt and fabulous when I needed to exchange an item after ordering due to delivery timing. Was very pleased!
Customer Service
I had an issue with my order and they were so quick and responsive to correct the issue.
The customer service is the best I've…
The customer service is the best I've encountered with online shopping! Ely was quick, helpful and kind.
I can’t say enough good things!
I can’t say enough good things about Caden Lane. The quality of their products is absolutely beautiful. Everything feels thoughtfully made, soft, and durable, and you can tell a lot of care goes into the details.
What really made this experience stand out though was their customer service. An item I purchased ended up becoming backordered after my order was placed, and even though it was listed as a final sale item, their team went above and beyond to help make it right. They kindly offered me the option to choose another color so I wouldn’t miss out on the item.
It’s rare to find a company that stands behind both their products and their customers the way Caden Lane does. The combination of high quality items and truly exceptional service will keep me coming back. I’ll always be a Caden Lane customer.
Great Customer Service
Prompt, understanding and accommodating customer service!
I had a great experience using this website
I had a great experience using this website. It was easy to navigate, well-organized, and very user-friendly. Everything I needed was clear and straightforward, which made the whole process smooth and stress-free. The quality and professionalism really stood out, and I would absolutely recommend this site to others. I’ll definitely be using it again.
Love Caden Lane
Love Caden Lane & all of their products. Additionally the customer service reps str so helpful and always willing to ensure the best experience.
Go elsewhere for baby/infant clothing.
I was so excited to finally order something from Caden Lane - their photos and ads are so nice. I ordered two outfits for a total of $69 and the material was super thin and very narrow. Not what I expected. And when I went on the site to return, I found out they only give you 14 day to return at at your cost for shipping. Terrible considering they present themselves as an up and up company. I guess I learned a lesson.... read return policy before buying.
So kind and helpful!
Great customer service!
I purchased a romper and after I placed the order I realized that I'd chosen the wrong size. I emailed the company right away and they were able to catch the order in time to make the change!
Personalized bamboo name plates writing…
Personalized bamboo name plates writing is so light you can barely see in photos. Do not recommend.
Poor customer service, incorrect product received
I placed an order for a newborn outfit and personalized blanket. It took almost 2 weeks for the items to arrive and the blanket arrived with the incorrect name on it and it was a completely wrong name. Obviously, I did not have the gift for the baby shower, so i was very upset that they couldn't get this small order correct. They finally agreed to send out another blanket, hopefully with the correct name this time, but I still have not received it. There was no rush to correct their mistake and no refund was offered on shipping or the product for their error. I will never purchase from this company again. I'm finding similar quality items on Amazon for a fraction of the cost. Waste of money, do your homework before ordering from here. Just an overpriced, low quality online store.
The clothing is cute but…..
The clothing is cute but it is overpriced. Some of the same items are available on Quince for a lot less. I returned all but one item and will not be buying from Caden Lane again.
“Lightly scented” baby clothes
I placed an order for our baby due in April. All but 1 item shipped quickly. The clothes were cute. The delayed item shipped about 2 weeks later. I opened the package to a STRONG perfume scent. I am pregnant and sensitive to smells but my husband agreed it was strong. I went back and forth with a bot via email before a human replied. She told me: “ As part of our standard packaging, we include a lightly scented card in each order — just a little extra touch to make the unboxing experience feel special.” This item is for a newborn. I will attempt to wash it but it makes me very uncomfortable that they use scents on baby items.
Caden Lane takes care of their customers
I ordered a personalized blanket for a newborn baby gift. The blanket was not received and the insurance I purchased to cover a situation like this denied the claim. I reached out to Caden Lane and can really say they take care of their customers. They have re-produced the blanket and it is on its way. I have purchased these personalized blankets several times (especially within
the last two years). Thank you for taking care of your customers!
Caitlin was so helpful in resolving my…
Caitlin was so helpful in resolving my issue of missing item with kindness and patience. I really appreciated it
Great customer support
Great customer support. I messed up the delivery address and they changed it for me with just one email. Thank you so much!! Clothes are so amazing as well.
Great products and very responsive!
Great products and very responsive!
White glove serve
I was so upset about my personalized Caden Lane stolen off of our front porch. We were treated with white glove service with a replacement delivering on the way.
Thank you so much.
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