Cadent Opiniões 

Cadent have been working on the gas mains outside my block of flats for over 2 weeks now. They hardly work during the day, but instead they do all the noisy work like drilling in the evening and at night on one occasion until after 1am. I have complained three times so far to Cadent's customer service, to no avail. Last night they send a contractor to start work at 11.45pm . I spoke to the contractor, who was very apologetic, but he said that Cadent told him to start work at this time. Cadent gas got no regard for any of the residents living here and ignore any complaints.

If Cadent start doing road works on your road, be prepared for a bunch of scum-contracted hooligans to make your area resemble the football terraces.

Cadet sub-contract to the very lowest bidder for the works and do not care whether that subcontractor (sometimes just a gang of jobbing builders" is good or bad.

Cadent customer service is as useful as a chocolate teapot and do not give a sh*t about the public.

Our insurance company sent Cadent out to check a potential gas leak. Engineer Scott came within the hour and was very polite and professional. Gave good advice. Did a report efficiently. Very pleased with service received. Thank you.

Jokingly bad admin. Engineers are fine, but the admin team is laughably incompetent. I had 3(!) live dead checks scheduled where I had to take time off to be at the premises, because it was supposed to be a 2 person check due safety guidelines. They sent out a single person the first 2 times... I had attached a picture of the pipe the first time around, the engineer who checked it knew within 2 seconds this was a two person requirement, so all of this was avoidable by admin. So no shade on the engineers, but cadent could kick out their entire admin staff, no loss there.

Edit:
I tried calling today - after spending 10min with the automatic BS system, I spoke to a person, after explaining the whole issue they said hang on a minute - knocked me back to the selection menu with the AI. What on earth are you people doing with your customers??? Why are you treating people like they are absolute idiots, and their time is completely expendable. As if your generic contact form will do nothing! I'll need to explain everything from scratch again, they'll perhaps decide to send another person out in 2 weeks time, they will show up alone again. Wtf am I supposed to do? It's been 2 months now almost, I'm this close to cutting the pipe

Edit 2: the engineers that turned up the second said they'll book it in directly to avoid the whole admin failure - didn't happen. I called again, spent another 10minutes to get to a person who booked the third visit, or so she said! Scheduled for today afternoon. Spend another 4 hours sitting around and empty house waiting for them to show up. Called again today, they told me the job is "on hold". Wtf is this? How are you treating people and their time? And your generic complaints email also goes straight into the bin, nobody will read that or respond, you're not interested in doing better because you got a bloody monopoly, you have no incentive to do better!!

Carbon monoxide alarm went off on Monday evening, cadent engineer attended and turned gas off, he checked it was safe and left a new carbon monoxide alarm.He was very helpful and reassuring. He said he would log it for someone to attend in the morning to make sure safe and reconnect the gas. Took the day off work, telephoned to enquire when they would attend, was told they will ring you. No one came, received a phone call at approx 3pm to ask if anyone would be in the following morning, a confirmed there would and they said someone would come out around 9.30-10.30. Received a call at 10.52am from the engi BB engineer who proceeded to tell me that he d worked last night and had just got up, was having a coffee and then that he d to travel for about an hour to get to me. When he eventually arrived approx 1pm, he just complained that it took him ages to get here. He went up 2 rungs to the attic ( were the alarm and boiler are) asked if we are PSR, when told no, he said ," I can't do this, it's against the law, you need a gas engineer"!!!!! He then went down stairs asked what gas appliances we had, when told the cooker and hob, he complained that he did know about these and it would put another hour on the job, it would take him ages to get home !!!! He then went to the gas meter and said " oh I'll change your handle as this is stiff. Then he just left!!! No paperwork NOTHING!!
Telephoned Cadent, who continued to tell me the report says it's checked and safe, HOW? He didn't check anything!!!! I was then put through to someone else who said someone will call you in a hour, that was about 3.15 pm, it's now 7.42pm no call, I telephoned and chose callback at 5 20pm too, but nothing. We've now been with no gas , or explanation for 42 +hours. Absolutely Disgusting Customer Service

Filled out the application for a gas connection. You have to do that then pay the full bill before they will even send someone out to look at the job.
Cadent cancelled the application without any reason.
As my own company used to subcontract to British Waterways and sail there barges whilst doing various canal works. People thought that my employees were British Waterways staff.
One of my friends is self employed for one of the utilities companies mainly installing electricity cables.
I mentioned the problem to him and he said that he would be able to get it done for me.
I excavated the trench across my land and got permission to locate the gas main on a neighbours land ready for the pipe which I bought. I also brought the gas meter and the box and installed the outlet pipe from the meter into my house.
The guys turned up to do the gas pipe and did all the connections upto the gas shut off valve and before the anaconda I witnessed all of the fittings being leak tested. Paid the guys cash and off they went. They were wearing Cadent logo jackets and told me that they worked for Cadent. I expected that they were subcontractors for Cadent.
I later had a gas boiler fitted and tried to get a gas supplier but couldn’t because I didn’t have a meter point reference number. My wife phoned Cadent and they said that the whole job would have to be done again!!!!
The pipe dug up etc.
now the company that boasts that it connects people is going to disconnect the gas pipe or I can ask again for a quote on the job that they cancelled.

Cadent van parked on Tesco Glossop superstore service road with two employees eating McDonald's food at just 3pm on 14 September 2026. When they finished, they dumped their rubbish on the pavement and drove off. Too lazy to get out of their van and put the rubbish in nearby bin. Disgusting behaviour and bad reflection on Cadent and the parents who raised these two louts.

A gas fitter cant find the gas leak as its 6pm !!!he didnt have a look No gas for a month now water or heating. First guy tried to uncap the gas found a leak left it. No forwa4ding messages on

Cadent are conducting pipe replacement works on our street. Their leaflet and communications reported the down time of gas being 4/9/26 and 8/9/26. There own policy states 'Once your gas supply has been disconnected, we aim to have it reconnected by 7pm on the same day. In the unlikely event your gas has not been reconnected, please call is on 0800 151 2404'.

The gas was disconnected on the morning of 7/9/26. It was not reconnected by 7pm - I assumed this was because it was taken off early. Workers did not turn up today on 8/9. My son is sick with D&V, I have no gas, no hot water. I called their call centre on the number above - they informed me that the earliest appointment they could give me was tomorrow. There was no senior individual in the building who I could talk to. The customer care team were rude on the phone and absolutely no help whatsoever. They ended up hanging the call up on me before raising a formal complaint.

Awful company - no accountability whatsoever.

Upon my carbon monoxide alarm going off this morning, I contacted 3 local gas engineers but only 1 responded with availability for the following day. I opened all the windows, turned off the boiler etc.
Then I found out this evening about Cadent (via Google Gemini chat!) and called them
They answered straight away and said an emergency engineer would be with me in 2 hrs. The engineer arrived 45 minutes later, did the checks, advised boiler ok and probably a faulty alarm. However, the engineer did find an issue with my gas hob and so the local engineer can look at that tomorrow. The engineer replaced a valve on the meter, disconnected and capped off the gas to the hob and gave me a brand new carbon monoxide alarm.
I was dreading the cost coming in but it's all free! No callout charge (Sunday evening), no charge for replacement parts and was able to inform me of the issue with my hob. What a phenomenal service. A service that could truly save lives, supported by the no charge, so there's no chances taken because you're concerned about the cost. Thank you Cadent Gas 😊

Walking past some roadworks I smelt gas. Phoned their emergency number, they took the details.
30 mins later and engineer made a courtesy call to say they had resolved the issue and everything okay.

Cadent gas was absolutely brilliant from the day I requested the gas meter move.
The survey was good all communication excellent the the engineering team was quick to excavate and sort out the pipe meter reinstalled on the same day and all holes filled and tarmaced the next day
Well done all
Pat Bryan
Tenbury wells

HORRIBLE MANAGEMENT TEAM AT CADENT GAS COMPANY
CLOSED ALL THE ROADS AROUND MY SHOP PREMISES ABDULS SUPERMARKET'S M156NQ IN MANCHESTER GREENHEYS LANE HULME M156NQ
A MANAGER TELEPHONE ME AND ASKING ME THAT WHEN DID THE WORK STARTED AND WHEN IT WILL BE FINISHED
SAD MANAGEMENT WORKING FOR CADENT GAS COMPANY DO NOT KNOW THERE WORKING SCHEDULE
AND ASKING ME WHEN DID THE LOCAL MANAGEMENT HAD MEETING WITH YOU
THEY DID NOTHING AT ALL MY HEART GOES OUT KATIE HER BUSINESS DECIMATED
SAME AS MINE THEY DO NOT CARE ABOUT ANYONE AT ALL
SO SAD THEY LOOK DOWN ON YOU WHEN YOU MAKING COMPLAINT TO CADENT GAS COMPANY BY DESTROYING YOUR BUSINESS THEY SEEMS GET PLEASURE OUT OF IT HOW MANY OTHER BUSINESS AND PEOPLES LIVELIHOOD CADENT GAS COMPANY HAD DESTROYED SO FAR THEY SEEMS ABOVE THE LAW
INFECT THEY ARE SO FAR NO
PROPER RESPONSE FROM CADENT GAS COMPANY MANAGEMENT
THE DIRECTORS OF CADENT GAS COMPANY MUST BE LOVING IT BY DESTROYING SMALL BUSINESS
HORRIBLE MANAGEMENT TEAM

We had a gas leak yesterday (in Walton, Warrington) we called the emergency number. They were fantastic all the way through from finding and confirming the leak, repairing it and reinstating the property after. Martin and his team, Dave and Mark. Thank you all. Great service.

Cadent did street works blocking the road for 9 consecutive days resulting in my site's access being blocked. NO letters were dropped. NO signs were put up. The permit was for 10th aug - 14th aug. No one turned up until 12th aug, and they didn't turn up until 9:30am and were sleeping in their van. They overran on their permit until 18th Aug. I had 4 failed deliveries and had to pay staff to stand around resulting in a nearly £5,000 loss to my small business, and Cadent won't accept any responsibility. They also lied to me via email and said they didn't need to give notice, when Highways confirmed they were required. I had to walk over TWO OPEN EXCAVATIONS to access my site. The neighbour of our site couldn't take his disabled wife who is wheelchair bound to her hospital appointment. Why am I as a small business owner expected to absorb not only staff wages but the cost of the delays made to my programme of works. The lying and clear lack of apology is baffling and insulting. And now here I am waiting days upon days for replies that are factually incorrect.

Just had engineer brian around to fix a leak on the meter ,all done within an hour, really pleased how quickly the response was thanks cadent

What an amazing service. John arrived at my property within an hour of British Gas reporting the small leak. He came in, checked everything and said he could fix the issue, within 15 minutes he had solved the problem, checked everything again and made sure there were no leaks. Back to cooking my Friday night tea safely! Such a helpful chap, huge thanks to John who went above and beyond for me tonight!

Cadent replaced the gas pipes in my area and had to dig up all the middle of my blocked paved driveway. Unfortunately they could not get my bricks back in so they decided to cut them to make them fit, which is out of order, it cost me a lot of money to have my drive block paved. If they had taken a couple of extra rows up the bricks should have fitted back in. Some bricks were a total different colour, the gaps between the bricks were huge. When I complained to the guy doing it he said he’d done the best he could but he was not a block paver. Cadent also put the new pipework through my front door frame which again I complained and they rectified it and put it through the brickwork but left the hole on my doorframe. I complained officially to Cadent who told me to get 3 quotes for my drive, I did this and they ranged from £1400.00 to £1800.00 just for the middle of my drive to be rectified. Cadent refused this, offered me £300 as a goodwill gesture for my drive and £140 for the doorframe. I refused so they upped the goodwill gesture for the drive to £500, again I refused. They then sent a deadlock letter so I had to contact the Ombudsman. After their investigation they could not understand why Cadent had asked me to gain the quotes and that I should not expect to have my whole drive redone and that the £500 was reasonable. I disputed this as the quotes were for the middle of my drive, not the whole of it and I sent them pictures of my sunken drive. They have come back again with the £500 is reasonable and I have 2 weeks to accept this and this is now final. I am at my wits end, I cannot afford to get my drive rectified and I don’t know what to do!! I thought the Ombudsman would see what a mess Cadent have made of my drive but nobody can give a flying fig but then they don’t have to live with it. Shocking company, so disappointed!!
UPDATE - I think Cadent’s reply is automated as I sent them an email and never heard anything back, waste of my time and energy, they don’t want to help anybody, just wish they take ownership for their shoddy work and rectify it!!

Carbon monoxide alarm and boiler was beeping non stop for about 10-15 minutes, reported it to cadnet an engineer attended the property didn't know anything about the boiler he had to Google the boiler make as he said it wasn't possible for the boiler to beep.! Basically calling me a liar, After confirming it with Google search that infected the boiler does beep when there is a possible gas leak or a emergency situation with it he then said oh just leave it and call out ur local supplier to service it, didn't even turn the gas back on to confirm it had a leak or where the leak was or properly made it safe, just off he went and vanished in to the night, service provided was absolutely shocking.cowboys.

We have lived in our house 30 years and recently spent £10,000 having it rendered. Last Friday we returned home from a hospital and there was a crack along the wall where they had been digging. We reported this and it has been denied that they did it. I had told them several times to be careful of the rendering as it had cost us a lot of money and was assured that they would. They have denied that it was them although one of them had a smirk which proved guilt. They are blaming it on the heat and said we should get in Touch with our insurance company. It has been hot for weeks and it only occurred when they were digging right by it. They are lying and very devious. Beware when they cone to you watch with hawk eyes. They are a lying company with lying staff. Everywhere they have been is messy the pavement etc look a disgrace.