Cakehead Opiniões 

300
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have brought cakes from Cakehead for many years. Never had a bad experience the cakes are to die for. Better still anytime I have had to contact customer services I have been totally impressed by... Ver mais

Classificada 5 em 5 estrelas

Fantastic first time experience with Cake Head. Ordered Wednesday night and delivered by Friday afternoon with delivery updates. Cakes were also delicious so I will definitely be using them again. Exc... Ver mais

Classificada 5 em 5 estrelas

What a wonderful company can’t recommend highly enough. Customer service is outstanding. My friend who is a body shop consultant was absolutely delighted with her brownies so much so that she reviewed... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic experience. I needed gluten-free vegan brownies at short notice and Nancy was so helpful. I was a little late ordering on Friday and they arrived at 11am Saturday. I was so impressed with... Ver mais

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Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

300 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(300)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

5* experience. DELICIOUS!

I ordered some caramel shortbreads for my sister's birthday. After reading great reviews I was not disappointed. WOW! They were amazing. Absolutely delicious and everyone in my family commented on how amazing they were. They were packaged so carefully and were kept super fresh.
I will be ordering again at our next family event for sure.
The customer service was exceptional too. :-)

4 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Cakehead Cakes

First time I've used Cakehead. Order was delivered on time and after care has been excellent. Not tried the cakes as they are for a gift. However, they look delicious. Excellent service.

25 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Chocolate Heaven!

I needed a fast, delicious, affordable gift for my post-op sister in law, who adores chocolate but is gluten intolerant. Cakehead’s wonderful, attractively presented ‘Vegan & Gluten Free’ box was perfect, and with the option of special delivery was with her the following day. Superb service and in Shelley’s words, “Chocolate Heaven!”

12 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Wow! The best box of treats EVER

Wow! The most amazing box of treat sent to us as a gift. Beautifully package and absolutely delicious! I have just ordered a box as a gift and will definitely be reordering for ourselves. Excellent customer service too-what a great company!

21 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Missing Delivery

One of the parcels of cakes I had ordered for a friend was incorrectly delivered to the wrong address, by the courier, no fault of Cakehead at all.
I contacted Becky who immediately dispatched a new order for the next day! I call this first class service to their customers, and I am really grateful, thank you Cakehead,
Great product, Great service!
I will definitely recommend and use you again!

4 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We'll be coming back for more!

We ordered two boxes of Cakehead brownies for our client (a festive box and a gluten free/vegan box). Although we haven't tried them ourselves (yet – we absolutely will soon!), the feedback we had was amazing, and the customer service could not have been better, the email responses are quick and the delivery was prompt with no issues. Monica goes above and beyond! We can't wait to try these for ourselves!

20 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Like No Other, said Heidi!

After some delivery confusion (TOTALLY my fault!) my friend got her millionaire shortbread and assorted brownie box.
This is what she text me…

Omg have you had any of these cakes from this place? I can’t tell you how amazing they are.
❤️❤️❤️❤️

Honestly hun they are like no other 🙌🙌🙌

Sounds pretty positive to me!

Coupled with some rather lovely emails (all because of MY delivery cock up) from Nancy, all in all Cakehead did VERY well!

22 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional cakes, service and satisfaction!

This is the second year we have used Cakehead for sending corporate Christmas gifts to our customers and the feedback we have received regarding the brownies has been exceptional. We couldn't resist ordering some for the office, obviously to do a taste survey, and honestly they are the best cakes EVER. So tasty, so moreish and so beautifully packed and presented. Monica gave us tremendous customer service throughout the ordering process and kept us up to date on despatch and delivery. Thank you for a faultless service. We will be using you again for sure!!

19 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Not the first time I have ordered through cake head but this time I ordered and thankfully I checked and it was for Friday 22. A few emails were sent and the order was changed for a delivery of tomorrow. Brilliant service and the cakes are unbelievable. You won’t be disappointed. Thanks Monica at Cakehead.

15 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

How can a cake, taste so amazing

I received a box from a client, and thought WOW. I then ordered 3 boxes personally that very same day, as they were so amazing. Problem with delivery, but Monica soon rectified.
The team at Cakehead are amazing, and if you have never tried one of their cakes, then you wont know what you are missing. I will certainly use again. Thanks again Monica

15 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Gluten-free box of Rocky Roads

I recently ordered a gluten-free box of treats as a birthday present for my wife. As my good lady is quite specific, she only wanted the rocky road cakes and not the other two products on offer, as shown on the website within the ‘Joyful’ Box. I emailed Cakehead and dealt with Monica. She was extremely helpful and agreed to oversee my order for a box of rocky roads only. In a previous year, there’s been a slight ‘mix up’ with a similarly placed order. These issues were resolved very quickly by Cakehead, but not in time for my wife’s birthday, which had passed by the time the amended order was received. So, I was absolutely delighted that when I received and opened the box, it was full to the brim of rocky roads! My wife will be beyond thrilled when she receives this gift in time for her birthday tomorrow. I can’t thank Monica and Cakehead enough. I must also add that, as an eater of all things, these rocky roads are incredibly delicious! So much so that the rest of our family eagerly awaits my wife’s birthday every year, so they can dive into the box and have a piece each. Thanks again Monica & all at Cakehead! ps….I (we) wish these rocky roads were available throughout the year and not just at Christmas time! 😁

12 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Unbeatable taste & quality!

I’ve lost count how many times I’ve ordered from Cakehead for friends, family & even myself as a treat! The quality of the brownies etc are out of this world I wouldn’t go anywhere else, plus their customer service is so efficient, special thanks to Monica, who I dealt with recently.

4 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Repeat order from this company

Repeat order from this company, I subsequently had a question about my order, I contacted customer service, and had a prompt and very helpful response from Monica. The brownies are delicious (apparently…… have given several as gifts), the packaging is smart, and the option to order gluten free and vegan products is great.
I would like to give a special mention to Monica for her lovely manner, she is a shining example of what customer service should be!! Thankyou.

4 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company, I'm very impressed! I ordered some Vegan and Gluten Free cakes, I wasn't sure what to expect but they were delicious! DPD either didn't deliver on the date they said, or sent to the wrong place and then someone dropped them off the next day but I let Cakehead know, and Monica was fantastic in responding offering to send a replacement (which wasn't necessary in the end). Packaging was also very smart. I wouldn't hesitate to order from them again!

20 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and tasty bakes!

The bakes are brilliant, rich and tasty. Keep well and taste just the same if you freeze and defrost them!

Had a small issue with the delivery which was the couriers fault however Monica was straight on the case and dispatched another box which arrived the next day. Great service!

22 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely gorgeous brownies and…

Absolutely gorgeous brownies and people! I needed help adjusting a box for a birthday and the team went above and beyond to make up a great selection of flavours for the treat. Even when I'd accidentally selected the wrong date for delivery, they went ahead and amended it as there was time to!
I couldn't thank them enough for their help and down to earth attitude.
They brownies went down a treat too!!

15 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Omg cake heaven

Omg cake heaven. Got bought the Hug box as a thank you and these are by far the best cakes of their type ever. Tasty heavenly slices and a nice choice of three different flavours. Since then i have bought a complete box of caramel shortbread and these were just as scummy. Treat yourselves .

14 de julho de 2023
Opinião espontânea

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