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2,9
5 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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I’ve loved this brand from the very beginning. They are all so nice and super quality !
My orders have always been delivered on time, and I really love the products.
Every time, everything is perfect, and the delivery is quite fast.
J’ai acheté un sac chez eux il y a un an et demi. Après seulement 6 mois d’utilisation, les broderies ont commencé à se défaire. Je suis retournée au Bon Marché pour le faire réparer, et cette réparation m’a été facturée...
Quelques mois plus tard, j’ai contacté le service client pour signaler que les coins du sac s’abîmaient de façon importante, on m’a alors répondu que les sacs n’étaient garantis que 3mois.
Une garantie de seulement 3 mois en dit long sur la confiance accordée à la qualité du produit. Manifestement, la marque sait que ses sacs ne résistent pas dans le temps.
Mesdames, même un tote bag acheté sur un marché s’est révélé plus solide et plus durable que ce sac vendu à un prix bien supérieur. Très déçue par la qualité du produit comme par le service après-vente.
Resposta da Callitbyyourname
Bonjour Estelle,
Nous sommes sincèrement désolés d’apprendre votre déception et que votre expérience avec votre cabas n’ait pas été à la hauteur de vos attentes.
Nous avons bien pris en compte vos remarques ainsi que les photos transmises à notre service client. L’usure constatée sur les angles de votre cabas ne correspond pas aux standards de qualité que nous nous engageons à offrir à nos clientes. Ce type d’usure reste par ailleurs peu fréquent et peut également varier selon les conditions et la manière dont le sac est utilisé au quotidien. Après analyse avec notre atelier, nos couturières nous ont toutefois indiqué qu’une réparation localisée risquerait d’endommager davantage le produit et qu’une réfection complète serait nécessaire afin d’obtenir un résultat satisfaisant.
Concernant la broderie, celle-ci avait été reprise à votre demande plusieurs mois après l’achat, conformément aux conditions de prise en charge en vigueur au moment de votre demande.
Nous comprenons pleinement votre déception, d’autant plus lorsqu’il s’agit d’un produit auquel on peut être attaché. La qualité de nos créations étant une priorité, votre retour a été transmis à nos équipes afin d’alimenter notre démarche d’amélioration continue.
Nous regrettons sincèrement de ne pas avoir pu vous proposer une solution à la hauteur de vos attentes et vous prions de bien vouloir accepter nos excuses pour cette expérience.
L'Equipe Call It By Your Name
he products are not the same quality as those sold by other well-known retailers. I would not recommend buying directly from their website, as the quality was very disappointing.
Resposta da Callitbyyourname
Hello Anne,
We are surprised by your review, as we have been unable to locate any order associated with your name in our customer records.
Furthermore, your review does not specify which product is concerned, nor does it identify the "well-known retailers" you are comparing us to, making it difficult for us to understand or investigate the issue you describe.
We would be grateful if you could provide your order number, along with more details about your experience, so that we can look into the matter and respond appropriately.
Until we receive this information, we are unfortunately unable to verify the situation described in your review.
We remain at your disposal and would be happy to assist you.
Kind regards,
The Call It Team
Resposta da Callitbyyourname
Hello Adrien,
We are surprised by your review, as we have been unable to locate any order associated with your name in our customer records.
Furthermore, your review does not specify which product is concerned, , making it difficult for us to understand or investigate the issue you describe.
We would be grateful if you could provide your order number, along with more details about your experience, so that we can look into the matter and respond appropriately.
Until we receive this information, we are unfortunately unable to verify the situation described in your review.
We remain at your disposal and would be happy to assist you.
Kind regards,
The Call It Team
Ik bestelde een gepersonaliseerde tas ter waarde van 277 euro. In heb eerst en vooral 4,5 weken moeten wachten op een tas die fout werd geleverd. Nadat ik de kwaliteit zag was ik erg teleurgesteld. Ik stuurde het bedrijf een mailtje dat ik mijn bestelling wou annuleren omdat het te lang duurde en de prijs kwaliteit verhouding echt niet oke is. Ik kreeg antwoord terug dat ze de tas toch gingen versturen en het onmogelijk was de bestelling te annuleren.
De stof is echt heel flauw van kwaliteit, de tas is niet gevoerd, de handvaten zijn evenals niet stevig. Kortom is de kwaliteit echt ver te zoeken. Zelfs tassen op temu of shein zijn beter van kwaliteit.
Heel jammer om hier zoveel geld aan te hebben besteed. Zonde!
Ik raad het niemand aan.
Resposta da Callitbyyourname
Hello Eve,
We’re sorry that your experience didn’t meet your expectations.
However, we would like to clarify a few points. The 4-week production time is clearly stated on our website before the order is confirmed, as our products are made-to-order and customized according to each customer’s preferences.
In accordance with our terms of sale, personalized items cannot be canceled, exchanged, or refunded once production has begun. This information is also provided before the order is placed.
Regarding the bag’s design, the product specifications are listed on the product page. The quilted option is available during the customization process. If your bag is not quilted, it is because this option was not selected at the time of ordering.
Finally, we have taken your report regarding an error in the product you received into account and have taken the necessary steps to correct the situation.
We regret that your assessment of the quality does not match that of the vast majority of our customers, but we respect your opinion.
Best regards,
The Call It Team
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