I've just taken delivery of a new Caple wine cabinet that fits nicely under my kitchen work surface. My wine is now chilled to the perfect temperature. During the whole ordering and installation servi... Ver mais
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Leia as opiniões dos outros
We had a Caple tap fitted as part of a new kitchen 3.5 years ago. It recently started spluttering so I got in touch with the company direct (after being pointed that way by the kitchen installer.) I s... Ver mais
Aaron was very quick to respond to email request, personally checked the item was correct as per photo I sent and dispatch was very fast, packaged excellent, and received next day. Fantastic service... Ver mais
Highly recommended. Over 4 years ago I bought an pyro oven, microwave, fridge freezer, washing machine and dishwasher. Everything works perfectly still without one single repair. Highly recommended.
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Informações de contacto
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
DAMAGED WASTE KIT
I had a customer who had ruined her waste kit due to using washing powder in it.
I was given the correct code and price to advise the customer of how much it would cost to replace.
Olivia Wright sorted out the delivery for me and was able to get it delivered within a couple of days which is much appreciated.
22 de abril de 2026
Opinião espontânea
Resposta da Caple
Thanks so much for your feedback! Glad Olivia could help get everything sorted quickly, we’ll pass this on to her 😊
great experience form start to finish
great experience form start to finish, welcoming and full of knowledge and the food was amazing.
21 de abril de 2026
Opinião espontânea
Resposta da Caple
Thanks so much for the lovely review! Great to hear you had such a good experience and glad you enjoyed the food too! Caple
Excellent service by telephone agent
From my initial enquiry on 17/4/26 regarding the availability of replacement parts for my kitchen tap through to my placing of an order for a replacement tap on 22/4/26, Hannah Cope provided excellent and prompt service, providing relevant details of products and information.
22 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi David, Thanks so much for your lovely feedback! Great to hear Hannah provided such prompt and helpful service. Caple
Amazing experience
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah really went the extra mile to ensure our purchases were compatible with each other. Really great experience all around.
17 de fevereiro de 2026
Opinião espontânea
Resposta da Caple
Thanks so much for the amazing feedback. We’re so glad you’re happy with the products and that Hannah could help make sure everything worked perfectly together!
Resposta da Caple
Hi Roger, Thanks for your review! Glad to hear your delivery arrived quickly 😊
Very impressive Support!
As a local firm in Bristol, accessing support services has been a breeze, on 2 occasions I have had to use Caple support and communication has been very easy to organise and quick to respond. Very impressed with the company.
21 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Taylor, thanks so much for your kind feedback! Great to hear you’ve had such a smooth experience with our support team. Caple
Lovely customer service
Always lovely to speak to Willow, Emma and Louise when having queries about our orders at Caple. They are always happy to help and resolve any queries quickly.
21 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Katie, thanks so much for your kind feedback! Great to hear you’ve always had such a smooth experience with our sales team!
The customer service from this company…
The customer service from this company is exceptional. Nothing appears to be an issue. My recent experience with Chan was first class. Well done you are a credit to the company!
20 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Ian, thanks so much for the amazing feedback! We’re really glad you had such a great experience with Chan. Let us know if there is anything else we can help you wth. Caple
Replacement part for Kitchen sink
I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future
19 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Eddie, thank you so much for your kind words. We’re pleased to hear that Olivia was able to support you quickly and keep communication clear throughout. We appreciate your support and look forward to helping you again in the future! Caple
Hannah Cope was extremely helpful.
Hannah Cope was extremely helpful.
The grease filter I needed is no longer available, however Hannah emailed me instructions on cleaning.
20 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Chris, thank you for your kind feedback! We’re so pleased to hear Hannah was able to help and provide a useful solution. We’ll be sure to pass on your comments to her. Caple
Paying for installation and taking away
I have had to replace like for like as no other distributor does the integrated tall freezer, when buying it on line at no point was it mentioned that I would have to pay even more for it to be installed and the old one taken away, I think spending that amount on a new freezer , that extra cost should have been mentioned
11 de abril de 2026
Resposta da Caple
Hi Ruth, thank you for your feedback. Your comments are very helpful and we’ll make sure this is reviewed so the information is clearer going forward. Caple
Decent price and good delivery time
2 de abril de 2026
Resposta da Caple
HI Stephen, thank you for your feedback! We’re pleased to hear you were happy with both the price and the delivery time. Caple
Dishwasher Basket Replacement.
Contacted Caple Customer Service by email to inform them of a developing fault with the top basket of our dishwasher and received a prompt reply from Chan.
We provided some pictures of the fault and Caple promptly couriered a new replacement basket to us.
Whole episode dealt with in four days.
Very happy with the attention provided by Chan.
13 de abril de 2026
Opinião espontânea
Resposta da Caple
HI Michael, thank you for your wonderful feedback! We’re so pleased to hear Chan provided prompt and efficient support, and that your replacement basket was delivered so quickly. Caple
Caple experience day
Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience
16 de abril de 2026
Opinião espontânea
Resposta da Caple
HI Daniel, thank you for your kind feedback! We’re delighted to hear you had such an enjoyable experience. Caple
Experience day
Had the loveliest experience day looking at the great products & with amazing food
16 de abril de 2026
Opinião espontânea
Resposta da Caple
HI Martha, thank you for your lovely feedback! We’re so pleased you enjoyed the experience day. Come again soon! Caple
Very professional.
Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.
15 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Roger, thank you for your feedback! We’re glad to hear Hannah was professional and able to answer all your questions about replacing your Caple waste disposal. Caple
Fantastic experience day from start to…
Fantastic experience day from start to finish. Lauren is so knowledgeable and enthusiastic about your products and the food she made us was delicious. I highly recommend this training day to anyone thinking of displaying or using these products.
14 de abril de 2026
Opinião espontânea
Resposta da Caple
Hi Julie, thank you for your fantastic feedback! We’re delighted you enjoyed the experience day and that Lauren’s knowledge and enthusiasm made such an impact. Caple
Trade (Retailer) Visitor
We're a Kitchen and appliance retailer visiting to learn more about the Caple product. This was a fascinating and informative few hours.
Not only is this a beautifully set out showroom with excellent kitchen displays, but there are also working ovens, hobs and other appliances and we were treated to a 3 course lunch prepared on Caple appliances which was superb.
A great showroom is superficial without the right people. No worries here. To say Lauren, the Regional Training Manager, is an expert on Caple is an understatement. Her knowledge of appliances and Caple in particular is impressive and was communicated with enthusiasm.
We got through a lot in a few hours but it was interesting and informative throughout. If you're a retailer selling or considering Caple, this is well worth your time.
Many thanks for today.
Alex. Gainsborough Kitchens Ltd.
14 de abril de 2026
Opinião espontânea
Resposta da Caple
Thank you for such a detailed and thoughtful review Alex! We’re delighted you found the informative and that you enjoyed experiencing our showroom and products in action. We'll be sure to pass on your positive feedback to Lauren.
We really appreciate your recommendation and hope to welcome you back again soon!
request for fitting info
Olivia Wright at Caple was very responsive and helpful in providing me with the information I needed (clearances required) to plan to fit Caple appliances in my new kitchen
13 de abril de 2026
Opinião espontânea
Resposta da Caple
Thank you for your feedback! We’re delighted to hear Olivia was responsive and helpful in providing the clearance information you needed. Caple
Oliver was extremely helpful and…
Oliver was extremely helpful and provide us with a local engineer that was certified by caple to fix our leaking fridge.
13 de abril de 2026
Opinião espontânea
Resposta da Caple
Thank you for your feedback! We’re so pleased to hear we were able to help and connect you with an engineer to resolve the issue. Caple
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