I'm trying to return a product and the returns forms on the website won't load/have errors. You have to complete a returns form to get your money back, so this is convenient for Caradok.... I've me... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I'm trying to return a product and the returns forms on the website won't load/have errors. You have to complete a returns form to get your money back, so this is convenient for Caradok.... I've me... Ver mais
A empresa respondeu
Product arrived broken. I have phoned twice, emailed, used the chat function - Ignored each time. No accountability or customer care program that I can see.
A empresa respondeu
I received my order today. The lights were well packed and arrived in good condition. I would give five stars, but since I placed the order two weeks ago, I heard nothing from Caradok about progress... Ver mais
Positives-had the bulb I needed. Quick delivery. Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box. Postage cost as... Ver mais
Caradok was established by a team of electrical designers and engineers with a shared passion; to make stunningly crafted architectural electrical products that are design classics. We look to create detailing to overlooked parts of your home. We have over 40 years’ experience in the electrical industry, we design and develop switches, sockets, indoor and outdoor lighting and other hardware that is understated but above all, built to last. Today there is often far too many choices for every part of your home refurbishment and this can be extremely daunting. By contrast, we focus on classic designs that work both in a modern new build or in a listed period property. Our focus is entirely on building durable, classic products that are highly tactile. The weight and finish of each item we produce is checked and quality controlled, even down to the resonance each click of a toggle or switch makes.
Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 16% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order placed 6th April, no delivery, no shipment notification, no response whatsoever.
Placed an order on 3 April & have received no update. Have chased via their email, the website chat (that is not responsive), their phone number, which diverts to a mobile number which goes to voicemail where the mailbox is full. No response at all which is shocking, I have no confidence in ever receiving the order which thankfully is only minimal value. Like others I wish I'd read these reviews before ordering.
Hi, i placed an order on 24/03 and still have not heard from Caradok, I have chased via their website email, the website chat (that is not responsive), their phone number and emailed directly. No response at all which is shocking.
Ordered goods on 1st March and my emails not answered. Several phone calls when I’ve been told goods just going through QC telephoned yesterday told goods would be dispatched for delivery today and I’ve had nothing. Lack of communication is appalling and no apology for lateness.
Steer clear wish I had read these reviews before ordering
Easy ordering process, good communication about my order and prompt delivery.
Great service, and very responsive in dealing with an issue before dispatch. The bulbs were well packaged and exactly as required. The only downside is that I can now see my face clearly in the mirror.
Struggling to find the right bulb for our antique lamp but was delighted to find the bulb on the Caradok website.
The ordering was easy and very straightforward, and the price was such a pleasant surprise that we bought ten!
Delivered with plenty of wrapping so no broken bulbs.
Absolutely delighted.
Bit slow on delivery but goods are brilliant big thanks

Resposta da Caradok
Very happy customer! Managed to purchase some old style lightbulbs at a competitive price with prompt free delivery, thank you.

Resposta da Caradok
received my order in good time.
Since writing this review I have more to add, I have now tried all 3 light bulbs and each one blew as soon as connected. The 1st one tripped my electrics, I tried one in my up-lighter lamp and it blew and also blew the fuse in the plug so all 3 were useless. I wish I'd read the reviews of this company before I'd ordered. I would now like a complete refund so am awaiting a reply to this review. Look forward to hearing from you.

Resposta da Caradok
Ordered two cooker hood bulbs from Caradok. I didn't get any email receipt from them and read some of the online reviews and was a bit dubious as to whether they would arrive. I was pleasantly surprised how quickly they arrived and nicely packaged. I would definitely use you again. Thanks.
Awful. Don’t respond to emails. Order made last month and still nothing! AVOID AT ALL COSTS
I bought an extension lead from the company and they didn't sent it. I tried to contact them three times, they responded after a second email and told me that it would be send in a few days. After past that time I tried to contact them again and they didn't even respond my email.
Excellent responsible, careful and informed service. I needed an unusual brand of bulb that is hard to obtain, but I was not able to identify the make or size of the sample I have in my possession. A representative I spoke with on the phone managed to confirm the identity after careful research - and he sent me several replacements most efficiently. Very professional and reliable all round.
Purchased 5 new light bulbs, tried three and one blew, tried another and it blew,not tried last one. these are not fit for purpose but sent three emails and one computer message to sales but no reply. wont sent returns label and if I post don,t think they will refund.
Would never use again
Delivery takes ages but my first order arrived eventually. My second order was dispatched but was delivered to a property which I don’t recognise from the proof of delivery photo but definitely not my address! Emailed and phoned Carodok to advise and the man said they’d be in touch with me soon. Still waiting.
Positives-had the bulb I needed. Quick delivery.
Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box.
Postage cost as much as the bulb because of the over packaging.
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