Caradok Opiniões 

65
TrustScore: 2.5 em 5

2,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I'm trying to return a product and the returns forms on the website won't load/have errors. You have to complete a returns form to get your money back, so this is convenient for Caradok.... I've me... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Product arrived broken. I have phoned twice, emailed, used the chat function - Ignored each time. No accountability or customer care program that I can see.

A empresa respondeu

Classificada 4 em 5 estrelas

I received my order today. The lights were well packed and arrived in good condition. I would give five stars, but since I placed the order two weeks ago, I heard nothing from Caradok about progress... Ver mais

Classificada 4 em 5 estrelas

Positives-had the bulb I needed. Quick delivery. Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box. Postage cost as... Ver mais

Informações sobre a empresa

  1. Loja de materiais eléctricos

Escrito pela empresa

Caradok was established by a team of electrical designers and engineers with a shared passion; to make stunningly crafted architectural electrical products that are design classics. We look to create detailing to overlooked parts of your home. We have over 40 years’ experience in the electrical industry, we design and develop switches, sockets, indoor and outdoor lighting and other hardware that is understated but above all, built to last. Today there is often far too many choices for every part of your home refurbishment and this can be extremely daunting. By contrast, we focus on classic designs that work both in a modern new build or in a listed period property. Our focus is entirely on building durable, classic products that are highly tactile. The weight and finish of each item we produce is checked and quality controlled, even down to the resonance each click of a toggle or switch makes.


Informações de contacto

2,5

Mau

TrustScore: 2.5 em 5

65 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 16% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,5

Todas as opiniões

(65)

50 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Zero stars

Order placed 6th April, no delivery, no shipment notification, no response whatsoever.

17 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Item not received & impossible to contact co

Placed an order on 3 April & have received no update. Have chased via their email, the website chat (that is not responsive), their phone number, which diverts to a mobile number which goes to voicemail where the mailbox is full. No response at all which is shocking, I have no confidence in ever receiving the order which thankfully is only minimal value. Like others I wish I'd read these reviews before ordering.

11 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

No response

Hi, i placed an order on 24/03 and still have not heard from Caradok, I have chased via their website email, the website chat (that is not responsive), their phone number and emailed directly. No response at all which is shocking.

24 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered goods on 1st March and my…

Ordered goods on 1st March and my emails not answered. Several phone calls when I’ve been told goods just going through QC telephoned yesterday told goods would be dispatched for delivery today and I’ve had nothing. Lack of communication is appalling and no apology for lateness.
Steer clear wish I had read these reviews before ordering

2 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely delighted

Struggling to find the right bulb for our antique lamp but was delighted to find the bulb on the Caradok website.
The ordering was easy and very straightforward, and the price was such a pleasant surprise that we bought ten!
Delivered with plenty of wrapping so no broken bulbs.
Absolutely delighted.

8 de fevereiro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Bit slow on delivery but goods are…

Bit slow on delivery but goods are brilliant big thanks

11 de fevereiro de 2026
Opinião espontânea
logótipo da Caradok

Resposta da Caradok

Hello Carolyne. Thank you for taking the time to leave a 4 star review. We do our best to get orders out as quick as possible. We will look into our processes for your order and see where we can improve for future customers.

Kind Regards,
Caradok Team

Classificada 5 em 5 estrelas

Very happy customer

Very happy customer! Managed to purchase some old style lightbulbs at a competitive price with prompt free delivery, thank you.

11 de fevereiro de 2026
Opinião espontânea
logótipo da Caradok

Resposta da Caradok

Hello Joanna. Thank you for your amazing 5 star review.
Kind Regards,
Caradok Team

Classificada 5 em 5 estrelas

I received my order in good time.


received my order in good time.
Since writing this review I have more to add, I have now tried all 3 light bulbs and each one blew as soon as connected. The 1st one tripped my electrics, I tried one in my up-lighter lamp and it blew and also blew the fuse in the plug so all 3 were useless. I wish I'd read the reviews of this company before I'd ordered. I would now like a complete refund so am awaiting a reply to this review. Look forward to hearing from you.

9 de fevereiro de 2026
Opinião espontânea
logótipo da Caradok

Resposta da Caradok

Hello Rose-Marie.
Thank you for taking the time to leave a 5 star review and glad to hear you are happy with the time it took for you to receive your order.

Kind Regards,
Caradok Team

Classificada 5 em 5 estrelas

Ordered two cooker hood bulbs from…

Ordered two cooker hood bulbs from Caradok. I didn't get any email receipt from them and read some of the online reviews and was a bit dubious as to whether they would arrive. I was pleasantly surprised how quickly they arrived and nicely packaged. I would definitely use you again. Thanks.

4 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

They didn't send my order.

I bought an extension lead from the company and they didn't sent it. I tried to contact them three times, they responded after a second email and told me that it would be send in a few days. After past that time I tried to contact them again and they didn't even respond my email.

4 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent responsible, careful and informed service

Excellent responsible, careful and informed service. I needed an unusual brand of bulb that is hard to obtain, but I was not able to identify the make or size of the sample I have in my possession. A representative I spoke with on the phone managed to confirm the identity after careful research - and he sent me several replacements most efficiently. Very professional and reliable all round.

8 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Purchased 5 new light bulbs

Purchased 5 new light bulbs, tried three and one blew, tried another and it blew,not tried last one. these are not fit for purpose but sent three emails and one computer message to sales but no reply. wont sent returns label and if I post don,t think they will refund.
Would never use again

6 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Won’t use again

Delivery takes ages but my first order arrived eventually. My second order was dispatched but was delivered to a property which I don’t recognise from the proof of delivery photo but definitely not my address! Emailed and phoned Carodok to advise and the man said they’d be in touch with me soon. Still waiting.

24 de dezembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Over packaged

Positives-had the bulb I needed. Quick delivery.
Negatives-Over packaged, box too big with lots of polystyrene just for one tiny bulb that wasn't even in its own protective box.

Postage cost as much as the bulb because of the over packaging.

11 de dezembro de 2025
Opinião espontânea

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