Caravan Coffee Roasters Opiniões 

722
•
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great selection of fresh coffee with the roasters rotation that is delivered once a week. Also super easy to arrange and manage subscription, such as skipping weeks if not needed etc

Classificada 5 em 5 estrelas

Great customer service. Have always loved Caravan coffee and found that two recent 1kg bags of ground espresso didn't work in our machine - when they usually work perfectly. Caravan were kind enough t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time buyer from Caravan Roasters. Daily coffee great. Amazing full flavour. Not bitter. Well packaged. Good service. Will be buying again. Wishful thinking but maybe an order has been put in for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Recently signed up for the subscription service. Absolute game changer I don’t ever have to worry about running out anymore and the coffee that’s sent out has been roasted within the last few days nic... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Torrefação de café
  2. também em
  3. Coffee Shop
  4. Grossista de café
  5. Loja de café

Sobre Caravan Coffee Roasters

Escrito pela empresa


SHOP COFFEE SHOP SUBSCRIPTIONS SHOP KIT

Caravan Coffee Roasters produces artisan specialty coffee sourced from the finest beans from around the world, roasted here in London.

Sourcing

Caravan’s Sourcing Principles are simple: economic freedom for all, environmental stewardship, and the pursuit of mighty fine coffee. Three broad areas of focus which are the foundation of our values as an organisation. Alongside our strict standards on roasting, service, and education, we are committed to creating and sustaining impact-driven partnerships throughout our supply network, ensuring that each batch we roast and each cup we serve helps support the communities we work with.

Roasting

Our approach to roasting comes from our appreciation of the culinary experience, starting with the basics: delicious ingredients, well prepared, presented beautifully. We believe that great coffee should be enjoyed in whatever way you like - no judgement - so we craft our offering to be delightful as filter or espresso, in milk or without.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

722 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(722)

13 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

Good

Taste good!

8 de setembro de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hey Amy, Thank you for your feedback !

Classificada 2 em 5 estrelas

Have a regular subscription from…

Have a regular subscription from Caravan coffee - always been fabulous in the past. This months order was ground far too fine for espresso which made it impossible to brew. Contacted sales who sent out another batch to replace - sadly it was exactly the same. Contacted them on Monday, still waiting to hear - hope this can be resolved. I would still say that Caravan decaf is the best on the market by far.

13 de agosto de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Thank you for reaching out and for your continued support of Caravan. We’re very sorry for the trouble you’ve experienced with your recent order. We’ve already been in touch with you directly and are actively working to resolve this for you as quickly as possible. We truly value your patience and loyalty, and we’ll make sure this is put right.

Classificada 5 em 5 estrelas

Always great

Always great. Love the coffee, love the service.

22 de julho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hi David, thank you so much for your kind feedback!

Classificada 5 em 5 estrelas

I cannot drink normal coffee due to…

I cannot drink normal coffee due to specific health reasons at present and was missing my regular coffee fix and then came upon Caravan decaf a lovely accent of plums and dark chocolate am now an avid drinker and thank you guys for such a wonderful coffee

6 de agosto de 2025
Opinião espontânea
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

We are so happy to be able to provide an alternative for you. You are very welcome!

Classificada 5 em 5 estrelas

Consistently the best ☕

Consistently the best and most adventurous coffee roaster in London. Exceptional service from Hayley and Libby on a repeat order after their courier let them down (not their fault and never had it happen before or since). Lovely people, better coffee.

9 de maio de 2025
Opinião espontânea
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hi Ben, Thank you for leaving such a wonderful review. We are so pleased you are enjoying the coffee and the service. :)

Classificada 5 em 5 estrelas

Great Coffee!

Great tasting coffee as always. The coffee is always freshly roasted and is received always within a few days of roasting. Thanks Caravan!

24 de julho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hey Jamie, sooo glad to hear this! Thank you :)

Classificada 5 em 5 estrelas

The best coffee I've ever had and I had a lot of coffee

I've been using caravan coffee since the beginning when they only had one shop in next month market. And I will be going to either South Bank or Covent garden to spend Eve after someone got me for my birthday, the consistency in the service stayed excellent and the food call quality as well.

9 de julho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hey Sam, Thank you for taking the time to share your experience with Caravan Coffee :)

Classificada 5 em 5 estrelas

Great

Cracking coffee

22 de julho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hi Isaac, so glad to hear you are enjoying the coffee! :)

Classificada 5 em 5 estrelas

Top class customer service

Great range of products and customer service is top class - bag unsealed in delivery and replaced immediately with no issues - excellent

10 de julho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hey Mark, Thank you so much for your kind words!

Classificada 5 em 5 estrelas

Great Service

Very good!
Great service

26 de junho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hey Laura, Really sorry to hear that the coffee did not turn up. I have checked the tracking and i can see this was delivered on 9th July which is very late. Please pop me and email so i that i can organize a small apology package for you. For any future queries, please email us at orders@caravanandco.com so that we can rectify this for you immediately :)

Classificada 5 em 5 estrelas

You had me at first taste

Super clear- fast delivery and best of all- the coffee is amazing, A delight and highly recommended. Run don't walk

10 de julho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Beautiful feedback - thank you Shona !

Classificada 5 em 5 estrelas

Caravan coffee was recommended

Caravan coffee was recommended. Having tasted various flavours with family i decided to order for myself. Easy ordering and prompt delivery. Thank you.

24 de junho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hi Mary, Thank you so much for your gorgeous review. Have a beautiful day!

Classificada 3 em 5 estrelas

Very mixed experience

Very mixed experience.
First, the coffee and atmosphere are wonderful and I have given 5stars to their local shops in the past.

But the way they go about closing shops without any warning shows a total lack of care for their clients. I have been buying coffee (drink + beans for home) at the Savoy shop daily for five years. I went on the Tuesday, business as usual. I came back on the Thursday and the shop was closed. No sign, no explanation, to the point that I came back several times to check if it was definitive and only found the information on Google. The fact I had just reached the stamp for a free coffee is a funny if mildly frustrating anecdote, but what I find truly outrageous is that no notice or warning was shared with their customers in the days/weeks before and after. Caravan is missed on the Strand as other shops aren't as good but I will not give business to any Caravan anymore considering I have been treated in such a disposable manner.

3 de julho de 2025
Opinião espontânea
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Good Morning Helene, Thank you for taking the time to leave a review. We are also very upset about the closure and will certainly miss the spot at the strand! We are very sorry that it was not made clear/known that this spot was closing. If you could email me at orders@caravanandco.com i would like to organize an apology for you and provide some information on where the nearest spots on the strand are that sell caravan coffee :)

Classificada 5 em 5 estrelas

Lovely fresh coffee

Recently signed up for the subscription service. Absolute game changer I don’t ever have to worry about running out anymore and the coffee that’s sent out has been roasted within the last few days nice and fresh. Tastes even better than buying from the supermarkets etc.

24 de junho de 2025
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hey Lee, Thank you so much for such a wonderful review. We are very pleased to hear you are enjoying the coffee :)

Classificada 1 em 5 estrelas

An utter debacle!

I love caravan coffee and have purchased it for a long time. I always buy two big bags of espresso ground daily which lasts for a few months. When my order turned up in April it was whole bean. I was told I couldn’t exchange it (I wish I’d have queried further) but could go into store and they would grind it for me. So I did, at much inconvenience - they weigh a kilo each and I don’t live anywhere near a store and had my two children with me. The store were super helpful. But I returned home to find that because of the way it’s been ground there’s barely any taste to the coffee. But hey ho. However, then the next month two more bags of whole bean arrived!!! I was told I’d inadvertently clicked whole bean and subscription- I really find it hard to believe I made two mistakes! I was told I could just not accept the dpd parcel and it would be refunded and returned. But DPD ignored the note it needed to be signed for and left the coffee so I then had to return the whole bean, again at my inconvenience. I explained I clearly didn’t want whole bean as I don’t have a grinder and don’t want a subscription. So that I thought was the end of it. And then, today, I have received another notification a further two bags of whole bean are arriving. I’m not someone who complains frivolously but come on! So I’ve explained (which I wouldn’t have done were it not for today’s further debacle) that I want two new bags of ground coffee that I can actually taste - which I should have been allowed to swap for in the first place - I’ve been told I’ve been lucky that they have cancelled the subscription and will be doing nothing further. An absolute shambles and example of how not to delight customers. What a shame, I thought I was a life long customer!

20 de junho de 2025
Opinião espontânea
logótipo da Caravan Coffee Roasters

Resposta da Caravan Coffee Roasters

Hi Ginny,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the inconvenience you've experienced and completely understand how frustrating this situation must have been.

We can see how the incorrect selection of whole bean and subscription may have caused confusion, and while it appears these options were selected during your ordering process, we appreciate that it may not have been intentional. Regardless, we acknowledge that the resolution so far has not met the high standards we aim to deliver—particularly given the effort you made to visit a store.

Please rest assured, we have emailed to offer the replacement bags and will send these out ASAP.

We’re grateful for your long-standing support and hope to restore your confidence in Caravan Coffee.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais