We had an incident in our rental car in Glacier National Park and Card Claims Center was our saving grace! The process to submit the claim was easy and everything was done online. Whenever I called in... Ver mais
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This was my first time filing an accident claim for a rental car. This was through my Capital One Venture credit card (Visa Signature). The online system was very easy to use and easy to upload docume... Ver mais
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I backed into a parked car with my Hertz rental car, and Card Benefit Services covered the damage. While Hertz did a rather bad and very irritating job of dealing with the issue, Card Benefit Service... Ver mais
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My adjuster, Elizabeth, was a great help. She kept me informed throughout the process. We had a big problem getting receipts from Hertz for reimbursement. She took it upon herself to personally contac... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Cardclaimcenter.com formerly eclaimsline.com!
Informações de contacto
Estados Unidos da América
- 800-348-8472
- cardclaimcenter.com
4,6
Excelente
682 opiniões
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Resposta da Card Claims Center
Thank you so much for sharing your positive experience with us. We truly appreciate you taking the time to share your feedback and positive rating. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Best coverage for rental cars!
We had an incident in our rental car in Glacier National Park and Card Claims Center was our saving grace! The process to submit the claim was easy and everything was done online. Whenever I called in to check on the claim, the customer service agents were extremely helpful, professional, and personable. I am so thankful to have had this coverage and recommend anyone who rents a car to use a card that has this!
25 de maio de 2026
Opinião espontânea
Resposta da Card Claims Center
We're delighted to hear that you received excellent service and are satisfied with the outcome of your claim. Your satisfaction is always our top priority, and it's wonderful to know we met your expectations.
Best regards,
Chemia H.
Card Benefit Services Social Care
Excellent service! Exceeded expectations
This was my first time filing an accident claim for a rental car. This was through my Capital One Venture credit card (Visa Signature). The online system was very easy to use and easy to upload documents. The instructions were clear and easy to follow. My claim was reviewed and processed within 10 days (as indicated on the online form). I received the reimbursement a few days later. I couldn’t have asked for a more straightforward or quick process! I was very impressed with this service!
29 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you received excellent service. Your satisfaction is our top priority, and it's wonderful to know we've met your expectations. We truly appreciate your kind words and please don't hesitate to reach out to us if there is anything else we can assist you with.
Best regards,
Chemia H.
Card Benefit Services Social Care
Easy claim process
As long as we have the receipts and other required documentation, it was an easy enough to submit the claim online and get re-imbursed within a week or so.
13 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with the outcome of your claim. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
The process was fast in all word their…
The process was fast in all word their services was excellent
9 de abril de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to leave us a review. We are so glad you've had a positive experience with us. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Our first claim on a credit card…
Our first claim on a credit card through Capital One. It was made very easy and reimbursement was completed within a few weeks.
1 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to leave us a review. We are thrilled to hear that you received good service, and we truly appreciate the positive feedback. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
They helped overcome Hertz's poor handling of the situation
I backed into a parked car with my Hertz rental car, and Card Benefit Services covered the damage. While Hertz did a rather bad and very irritating job of dealing with the issue, Card Benefit Services took extra steps to help overcome Hertz's incompetence. This made the experience much better.
11 de março de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you so much for your kind words. I’m glad we could help turn your challenging experience around. We truly value having you as a cardholder and appreciate your trust in us. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Chemia H.
Card Benefit Services Social Care
Excellent auto insurance benefit
Did not realize I had this auto isurance benefit. My wife suggested I call. Your rreps were very courteous and efficient in identifying my eligibility, and then guiding me thru the process of filing a claim. Excellent communications throughout.
8 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to leave us a review! We’re thrilled to hear that you received excellent service. Your support means the world to us and is truly invaluable.
Best regards,
Chemia H.
Card Benefit Services Social Care
CDW claim worked. Full refund
It was easy to submit my claim and I got paid back in full. Perfect experience
9 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to leave us a review. We are so glad you've had a positive experience with us. Please don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Chemia H.
Card Benefit Services Social Care
claim took over 2 months to resolve--we…
claim took over 2 months to resolve--we did not cause the damage (car hit in parking lot when we were not present) even with this insurance and good primary insurance we were still out of pocket for over $800
23 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
We regret the delay in resolving your claim and sincerely apologize for any inconvenience this may have caused.
Thank you for sharing your feedback on Trustpilot. Your input is invaluable in helping us identify areas for improvement and enhance our service.
Best regards,
Chemia H.
Card Benefit Services Social Care
Very helpful and responsive
Very helpful and understanding and very honest and responsive. Make sure you ask a lot of questions about all aspects (your insurance policy, notification and filing timeline, documentation to upload, etc.). They are very knowledgeable and will provide great explanations and advice, but you need to ask questions if you have not been through the claim process before.
3 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience and received great service. Your satisfaction is our top priority, and your kind words mean the world to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
Long process for less than $1,000
Long process for less than $1,000. Everything was paid at the end.
5 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to post on Trustpilot, as this gives us valuable feedback on improving our service. We are grateful to have you as a valued customer. Please don't hesitate to reach out if there’s anything else we can assist you with.
Best regards,
Chemia H.
Card Benefit Services Social Care
Claim worked as expected
The process allowed me to claim the money I was entitled to without extensive back and forth with receipts etc. I was pleased that it worked "as advertised".
1 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to leave us a review. We are so glad you've had a positive experience with us. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Process was efficient and timely
Process was efficient and timely. Directions were clear, as was requests for information.
1 de junho de 2026
Opinião espontânea
Resposta da Card Claims Center
We appreciate your feedback and are delighted to hear that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Great experience with Visa Card Benefit Services on a Secondary Car Insurance Claim
I filed a claim for Secondary Car Rental Coverage on my Visa. I scraped a bumper on the car. It took a week to find how to file and upload all the info needed on Card Benefit Services, but after I uploaded all the information, the process was FAST and EFFICIENT. I did have to send 2 emails asking why my claim had 13 docs and 1 jpeg, and still was considered "pending-more info needed." After that email, the response was the next day. My claim had been settled, and they needed my account info to send the money. The whole process took only 1 month from the date of my accident! But I did start the process THE SAME DAY as my accident, and I uploaded all docs they wanted ASAP. You have to be able to READ, and give them what they ask for. Shout out to Fox Car Rental SeaTac. They have been amazing for years, (Barbara, Trevor, Kani) and I will only rent from Fox forever---They were also very efficient on the corporate communication as well.
24 de abril de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for taking the time to share your experience on Trustpilot. Your feedback is invaluable in helping us improve our service.
We are delighted to hear that you are happy with the outcome of your claim, and we are truly grateful to have you as a valued customer. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Chemia H.
Card Benefit Services Social Care
The process was easy and claim was settled quickly
I am a Capital One Venture X cardholder. The process was easy, straight-forward and very less hassle than I anticipated. The customer care was very cooperative, friendly, and understanding. Very minimal effort was needed from my side in filing the claim and representatives follow up with me which helped in settling the process in a very short span of time (less than a month).
23 de abril de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you so much for taking the time to leave us a review. We are happy to hear that you received excellent service! Your kind words and support mean the world to us.
Best regards,
Chemia H.
Card Benefit Services Social Care
Easy to file; pay out without hassles.
It was relatively easy to file and claim and it was paid out without any hassles.
13 de maio de 2026
Opinião espontânea
Resposta da Card Claims Center
We appreciate your feedback and are delighted that your claim was quickly resolved. Your satisfaction is our top priority.
Best regards,
Chemia H.
Card Benefit Services Social Care
Completely handled with no negative…
Completely handled with no negative impact to my wallet
30 de abril de 2026
Opinião espontânea
Resposta da Card Claims Center
We’re thrilled to hear about your positive experience with us! Your feedback is truly invaluable and motivates us to continue delivering excellent service.
Best regards,
Chemia H.
Card Benefit Services Social Care
I expected the claim to be denied…
I expected the claim to be denied because the rental car company refused to provide repair documentation. I was pleasantly surprised that Card Benefit Services reviewed the evidence carefully and approved the claim. The professionalism and clarity of the process exceeded my expectations.
6 de maio de 2026
Opinião espontânea
Resposta da Card Claims Center
We appreciate you sharing your experience. We're happy to hear that our team's careful review and clear process led to a positive outcome, even with the documentation challenges. Do not hesitate to reach out if there is anything else we can assist you with.
Sincerely,
Chemia H.
Card Benefit Services Social Care
Very quick resolution.
1 de abril de 2026
Opinião espontânea
Resposta da Card Claims Center
Thank you for your feedback! We’re delighted to hear that your claim was resolved quickly. Your satisfaction is our top priority, and we’re always here to assist you.
Best regards,
Chemia H.
Card Benefit Services Social Care
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