Cardiff & Vale Credit Union Opiniões 

111
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Emma was amazing. Explained everything looked at affordability, made sure I was making the right choices. Highly recommend they have saved me a lot of stress with money worries. Thank you

Classificada 5 em 5 estrelas

in 2022 my mother unexpectedly passed - just 3 weeks after completing a court case regarding gaining a SGO. I ended in a financial mess of a situation due to lack of help/support from anyone.... Ver mais

Classificada 5 em 5 estrelas

I have been a member of CCU for many years. Saving a modest amount each month by standing order really adds up during the year, so I save towards Christmas. It is very easy to withdaw funds using my... Ver mais

Classificada 5 em 5 estrelas

I'm a strong believer in the ethical ethos of credit unions so was always going to apply for a loan product from Cardiff & Vale CU but even I was 'shocked' at the 4.9% APR I was offered as opposed to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Serviços financeiros não bancários
  2. Serviços de finanças alternativos
  3. Agência de empréstimos

Escrito pela empresa

We provide affordable loans and ethical savings accounts to those who live or work in Wales. Membership is free and we operate on a not for profit basis - any profit we make is used for the benefit of our members who save and borrow with us.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

111 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(111)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I contacted Cardiff and Vale Credit…

I contacted Cardiff and Vale Credit Union seeking advice, with intention of taking out a debt consolidation loan.

I was taken care of by Emma, who provided me with an exceptionally high level of service. Emma was professional, caring and very considerate, carefully guiding and ensuring this was the best option for me. I felt very comfortable and incredibly looked after through Emmas hospitable guidance and was so impressed with her attention to detail and compassionate approach. I am both thankful and grateful for the help I have recieved which has not only lifted a weight off my shoulders, but helped restore confidence in myself and situation. My sincerest thanks and gratitude to Emma and the entire team.

Kind regards

Rhys George

11 de julho de 2025
Opinião espontânea
logótipo da Cardiff & Vale Credit Union

Resposta da Cardiff & Vale Credit Union

Thank you so much for your feedback. I have passed this on to Emma - she is brilliant!

Classificada 5 em 5 estrelas

I'm grateful for the assistance…

I'm grateful for the assistance rendered with my application i wished it could have been a bit more than what was granted but all things considered I can always count on this platform to meet you with a solution I have never been left looking for other avenues if I come here for help .Thank you.

12 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Gave me lifeline

in 2022 my mother unexpectedly passed - just 3 weeks after completing a court case regarding gaining a SGO.

I ended in a financial mess of a situation due to lack of help/support from anyone.

Credit union has given me a lifeline out of a mess that I cannot seem to clear up. Saved me a huge amount of money as well.

Very grateful for their help with this.

4 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Staff are very accommodating

It's my first time to apply for a loan and I was assisted by Jesse. She's been really nice and helpful in my application, and able to explain clearly to me the things I should know.

16 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I have been a member of CCU for many…

I have been a member of CCU for many years. Saving a modest amount each month by standing order really adds up during the year, so I save towards Christmas. It is very easy to withdaw funds using my online account. It is also reassuring knowing that if I need a loan the interest will be competitive. Highly recommended.

4 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Withdrawel

The two members of staff I dealt with (sorry missed their names)were very helpful and more importantly very patient.
It was a rare experience in these times to actually get through to a company let alone speak to a human being.
They were both professional and competent. Many thanks

30 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

C&V credit union

C&V credit union staff are always helpful. And the accounts are easy to access online. I highly recommend using the credit union for savings and loans..

19 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve never had a bad experience with…

I’ve never had a bad experience with Cardiff and vale credit union. Always super happy to help and they make it so easy to save!

5 de outubro de 2022
Opinião espontânea
logótipo da Cardiff & Vale Credit Union

Resposta da Cardiff & Vale Credit Union

Thanks for your review Sam - we are pleased to hear we've been able to help you save easily!

Classificada 5 em 5 estrelas

Try your Credit Union first

I'm a strong believer in the ethical ethos of credit unions so was always going to apply for a loan product from Cardiff & Vale CU but even I was 'shocked' at the 4.9% APR I was offered as opposed to my High St Bank's illustrative 13.1% example. Save myself buckets of interest, keep money circulating within my local community, and fabulous friendly customer service to boot. Total no brainer.

16 de setembro de 2022
Opinião espontânea
logótipo da Cardiff & Vale Credit Union

Resposta da Cardiff & Vale Credit Union

Thanks for the great feedback Alun - we aim to be highly competitive both on price and quality customer service for our members, as well as supporting the local economy. We agree that it's a no brainer!

Classificada 1 em 5 estrelas

Try your bank first.

It's quicker and easier to obtain a response from a high street bank than it is from this organisation.

24 de agosto de 2022
Opinião espontânea
logótipo da Cardiff & Vale Credit Union

Resposta da Cardiff & Vale Credit Union

Sorry to hear you haven't been able to get through Brian. Our call response rate is usually above 98% so we apologise that you haven't received the high standards our members should expect from us. If you email us on ccu@cardiffcu.com someone with your number, we will call you back today. Kind regards, CVCU Team

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