Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I think it’s safe to say that trips with Carpé are some of the best things that have ever happened to me!! I’ve found lifelong friends and made some absolutely incredible memories on the three trips I... Ver mais

Classificada 5 em 5 estrelas

Recent trip to Morocco 2026 was incredible. Honestly I can't begin to say what a huge change in made in my life. Trip of a absolute life time. There was a long of thing set to challenge Ricky and he o... Ver mais

Classificada 5 em 5 estrelas

Honestly most amazing people glad I experienced this journey with you all. Didn't know anyone and was made to feel so welcome Ricky is a legend Didn't disappoint. From start to finish it wa... Ver mais

Classificada 5 em 5 estrelas

Professional, honest, helpful and knowledgeable about all things to do with rocks and crystals. Fair prices and a massive range with something for everyone. Ricky organised a group trip to Morocco to... Ver mais

Informações sobre a empresa

  1. Loja de produtos esotéricos

Escrito pela empresa

Premium, hand selected, ethically sourced crystals from around the world. Weekly live sales on instagram, follow us to find out more .


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

146 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent quality

Fast delivery, very well packaged, gorgeous quality amethyst crystal, and lovely quality info card. Really appreciate that they are ethical retailers too - the original is clearly indicated. Will definitely buy from here again.

30 de dezembro de 2025
Classificada 5 em 5 estrelas

Fantastic company

Fantastic company , very helpful,delivered on time and packaged well . Exceptional crystals sourced from all over the world . Very happy

4 de dezembro de 2025
Classificada 5 em 5 estrelas

They contacted me when an item was not…

They contacted me when an item was not available and gave me choices to replace or refund. Very professional. Can’t wait for my order to arrive. This is my second order with the company. I absolutely loved the first order. Merry Christmas!

4 de dezembro de 2025
Classificada 5 em 5 estrelas

Love buying from here

Love buying from here. Packages arrive quickly, the quality of items sold is much higher yet more fairly priced (in my opinion). Great company with great ethics and all interactions feel like a genuine human experience as supposed to pushy sales people.

10 de novembro de 2025
Classificada 5 em 5 estrelas

Excellent service and quality crystals! 👌

Had a small delay, but all was swiftly resolved with excellent service, also had an extra mini Lemurian added as apology. You also receive a page of information about your crystal of purchase with an identity card. I absolutely loved this! ♥️

30 de outubro de 2025
logótipo da Carpé Crystals

Resposta da Carpé Crystals

Thank you so much for taking the time to leave us a review, we are so pleased you're happy with your pieces!

Classificada 5 em 5 estrelas

Carpe Crystals customer service is an experience to be remembered.

Carpe Crystals customer service is exemplary. They go above and beyond with their service. Their extreme passion for the Crystal industry shines through and makes the whole experience buying from them.

2 de outubro de 2025
logótipo da Carpé Crystals

Resposta da Carpé Crystals

Thank you so much for taking the time to leave us such a lovely review!

Classificada 5 em 5 estrelas

Fantastic knowledge and stunning…

Fantastic knowledge and stunning crystals. The crystal companion is fantastic too, I have got both the information and spiritual cards, there is plenty of space for me to make notes on crystals I have from years ago too, so everything is not catalogued in one place. Ricky and Maz are both fantastic people too.

2 de outubro de 2025
Classificada 1 em 5 estrelas

The worst experience I’ve had in…

The worst experience I’ve had in purchasing crystals. New policies apply to new customers. Over-priced tourmaline and pressure was put to ship this single item - costing nearly 50 quid. Not even a token gesture of good will. Greedy and more than disappointing. Upsetting actually.

3 de junho de 2025
logótipo da Carpé Crystals

Resposta da Carpé Crystals

We’re genuinely sorry to read this review and disappointed that you feel this way, especially after the level of support and flexibility we offered.

To clear up a few important points:

The item in question was claimed during a live sale, where you were fully aware of the price at the time. No one was overcharged... the price was agreed by you in real time.
You also had every opportunity to return the item under our returns policy, which you chose not to do.
Your comment about paying £50 for shipping is factually incorrect... your actual shipping fee was £12. Customs fees are charged by your country’s import office and are completely out of our control.
Our open box service, which gives customers the ability to build parcels over time, was offered as a gesture of goodwill. We stored your item for over three months free of charge, which is well beyond what most small businesses can accommodate.
When we followed up, it was a gentle reminder ,not pressure , and even then, we offered to continue holding the parcel if needed. You chose to check out.
Regarding the lack of a free item ,we occasionally include small thank-you gifts, but these are never guaranteed or promised. They’re added when possible and shouldn’t be expected as standard, especially after receiving extended free storage and reduced shipping.

We’re a small, independent business, not a large operation and we’ve always done our best to treat customers with flexibility and fairness. That’s why we’re disappointed to receive such a harsh review that doesn’t reflect the full story.

We respectfully ask that you consider removing or updating this review, as it’s based on claims that don’t match the facts and has the potential to seriously damage a small business that genuinely tried to do right by you.

Wishing you all the best,

— Team Carpè Crystals

Classificada 5 em 5 estrelas

Rivendell stone

Item well presented in live sale. Arrived beautifully packaged and as described. Unfortunately Royal Mail sent to incorrect hub and package had to be re routed hence very overdue delivery. Always quality items from this seller.

15 de maio de 2025
Classificada 5 em 5 estrelas

Maz and Ricky are great!

Maz and Ricky are great, the crystals always come quick and they are always packed safe and secure.
I only buy my crystals from carpe crystals because they are the best!

3 de janeiro de 2025
Classificada 5 em 5 estrelas

Friendly Yet Professional Service!

I truly appreciate the approach and shopping experience through Maz and Ricky's friendly yet professional service!

And of course, the crystals are beautiful and very well priced (especially when Ricky does his "special" discounts haha!)

16 de dezembro de 2024

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