Carysil Opiniões 

I would like to give special recognition to Ben Howard, who has been absolutely exemplary.

I have been a longstanding customer of Carysil Brassware Ltd, Home of The Tap Factory, and for over a year I have regularly called Ben when purchasing replacement parts or needing support. He is genuinely incredible at what he does.

Ben always takes the time to check my orders carefully, make sure I am purchasing the correct items, and chase things when necessary. Nothing ever feels like too much trouble for him.

Most recently, my tank needed replacing and Ben was exceptional. He personally tested the replacement, made sure everything was running properly and then arranged for it to be sent to me. When I later needed support making sure it had been installed and was working correctly, Ben even FaceTimed me and talked me through everything. My plumber had spent around three hours working on it, yet Ben was able to identify what was needed within minutes over FaceTime and make sure everything was running properly.

He completely took the stress away from the situation, and I am incredibly grateful.

Ben represents customer service at its absolute best. He is knowledgeable, patient, reliable, proactive and genuinely cares about the customer. After dealing with him consistently for more than a year, I can say that this level of service is not a one off. It is simply how Ben works.

He deserves to be recognised by the company, and in my view his contribution warrants both a pay rise and progression. He would be an excellent ambassador and face of Carysil Brassware Ltd, Home of The Tap Factory.

Thank you so much, Ben, for everything you have done. Your exceptional service is very much appreciated.

Reehana 🧡

I purchased a kitchen sink and tap from a trade show
The sink arrived broken in 3 places and it took 3 weeks and countless phone calls for a replacement to be sent. (The supervisor had to make a decision about it apparently)
The tap does not retract properly and again, customer service is appalling. I emailed initially to the wrong department so one would think that the email would have been passed onto the correct one, but no. It was disregarded. Then after several phone calls and promises of return calls, I heard nothing so I had to resort to phoning every day. After Day 3, I finally received a remedy for the problem with my tap.
This has been ongoing for just over 4 weeks.

On 27/08/2026, Wickes Carysil called at 0722 and delivered 15 mins later. There was heavy rain during the delivery and the large items when being carried damaged the lower roof to the utility room. The delivery team (2 persons) is fully aware of this and did not mention they did this as they would have walked pass this, to the front garden to their vehicle. When I tried to approach them, they drove off and called them several times on the mobile number called to me to mention on way and to no avail answer the repeated attempts of calling and trying to get hold of them. This was very unprofessional, where property was damaged and failed to mention this and was in their best interest to leave as soon as possible.
I rang Wickes and the number the driver called on the delivery day to say 15 mins away. The driver's number was switched off and could not leave a voice message (no surprise). I sent damage pictures to Wickes for them to investigate.

Wickes sent the following response:

I have an update from Carysil as below:
"I have spoken with both drivers who were involved in the delivery of the items to the customer.
Following discussions with both drivers, they have both refuted the allegation that they caused the reported damage.
I have also reviewed the available call logs relating to contact between the customer and the drivers. There is no record of any calls made by the customer to either driver; the only recorded calls are those made by the drivers to the customer.

This was misleading and sent screenshots that I called the Carysil Driver 5 times.

MY ADVICE IS RECORD ANY DELIVERYIES FROM CARYSIL ON YOUR PHONE AND YOU CAN AS IT IS YOUR PROPERTY YOUR ON ITS THE WAY FORWARD.

I regret buying gas hop..very bad quality...it needs service every week. N the service is also bad.n the sink was suppose to b stain proof ..but it is not ..plz dont buy product from dis brand

Our experience with Carysil has been extremely disappointing.

Unfortunately, the quality of the products has not met our expectations, but what has been even more frustrating is the after-sales support. When faults have arisen, obtaining a satisfactory resolution has been unnecessarily difficult, with responsibility repeatedly being avoided rather than the issue being properly addressed.

In our latest case, a customer has been left with a faulty hot water tank that makes excessive noise throughout the day and night, despite following all troubleshooting advice provided. Rather than arranging for the product to be inspected or replaced, we were advised that the customer should install a water softener. In our view, this is an entirely inappropriate response to what appears to be a faulty product. The product in question supplies drinking water, and recommending that softened water be used as the drinking water supply demonstrates a concerning lack of understanding of the product and its intended use.

As a kitchen retailer, our reputation depends on the products we supply and the support our suppliers provide when something goes wrong. We have spent considerable time managing issues on behalf of our customers, only to be met with delays and a reluctance to take responsibility. On previous occasions we have even been expected to carry out warranty replacements ourselves.

We appreciate that any manufacturer can experience the occasional product fault. What distinguishes a good supplier is how they deal with those situations. Sadly, our experience with Carysil has been one of poor communication, inadequate after-sales service, and an unwillingness to resolve legitimate warranty issues promptly.

As a direct result of our experiences, we have now made the decision to cease all business with Carysil and will no longer be specifying or supplying their products. Based on our experience, we cannot recommend Carysil to other retailers or consumers.

We bought a kitchen from Wickes and the delivery was excellent. The preference was to use our own trusted installers and this, too was excellent. However the plumbers discovered that the filter on the hot water equipment leaked. A video was taken and I informed Wickes as well as depositing the faulty filter with them.

I expected the filter to be replaced. After a fortnight I chased Wickes and they hastened Carysil. Following another week or so I again contacted Wickes who again hastened Carysil. This time I was informed that O rings were being despatched to me and this would rectify the problem.

After a week and no O rings I again contacted Wickes who again contacted Carysil who this time put forward the reason that the O rings had been sent to the wrong address!!! This, of course is beyond belief.

I can only assume that this company does not read reviews. I also do not understand why Wickes persist in doing business with them.

Poor Customer Service, technical advise was only via email (when they eventually got back to us!!) The two year guarantee was a complete waste of time, as Carysil suggested that the hot water tank was the issue. It was not
Eventually we gave up and contacted a local plumber who sorted out the problem (Loose connection in the tap head) We purchased our hot tap from a local building merchants who told us to contact Carysil directly. Poor Technical Help.

Shame I can't give it a minus figure. There is no customer service. I was palmed off many times by an elderly lady on the phone.

Completely unreliable – Go somewhere else

Judging by the other reviews I am not the first to have problems with this company.

In September we ordered a new kitchen and the kitchen supplier used Carysil as their benchtop supplier.

We live in a London high rise with normal sized lifts for a residential building. We notified Carysil that the benchtops must fit inside the building lift because we are near the top of the building. When the benchtops arrived, they were far too big to fit into the lift and there was no way to cut them, so they were sent back.

Delivery was rescheduled to when the installer would be available to cut the benchtops to size so that they could fit inside the lift. When the rescheduled date arrived Carysil didn’t turn up, and we were never notified of a change in delivery.

A new delivery date was agreed by Carysil and guess what … they didn’t show up again.

When I complained to the kitchen supplier that the project was now running late because of Carysil’s non delivery, Carysil claimed that I had agreed that the benchtops were not needed until the end of November. Carysil had never contacted me, and I certainly would never have agreed to such a ridiculous delay.

By now, the kitchen supplier's senior management was talking directly to Carysil’s senior management, and they agreed on a new date that was much more reasonable. The day before they were due to deliver the benchtops Carysil contacted the kitchen supplier to say the benchtops were not ready and delivery would be a day later. A day later Carysil again contacted the kitchen supplier to say that their truck had broken down so delivery would now be another day later, which was an interesting claim because Carysil use a logistics company for their deliveries.

Finally, after two more days of delay, the benchtops arrived and could be installed – more than a month after they were supposed to arrive.

Carysil lied and delayed the delivery of our benchtops for reasons known only to themselves. Based on my experience they are not a reliable supplier.

Order from them at your own risk.

Avoid this company don't like to give refunds. DON'T USE THEM. I WAITED NEARLY 4 WEEKS for my order THAT NEVER CAME. THEY LIE to you on the phone saying your refund is SORTED AND TO CONTACT WICKES but they didn't. IV BEEN WAITING 4 WEEKS FOR MY REFUND AND NOTHING YET. IMA TAKE LEGAL ACTION

i ordered through wickes, unknowingly. order was supposed to take upto 10 days. nearly 4 weeks later still no order. so i was forced to cancel, i was told that id get my refund within 14 days. CARYSIL LIED and told WICKES, I got my order, so WICKES had to reissue a REFUND. I call CARYSIL, they admitted i didnt get my order but cant refund me because the delivery company THEY USED HAS NOT RETURNED MY ORDER. THEY have had my undelivered ORDER FOR OVER 2 WEEKS. so im still waiting on my refund because CARYSIL TOOK DOUBLE THE TIME TO SORT OUT MY ORDER. I CANCELLED AND THERE DELIVERY COMPANY CANT BE BOTHERED TO SEND IT BACK, AND I GET SCREWED OVER. CARYSIL knows i don't have the order but they wont refund me

I purchased a 4 in 1 Sink Mixer Tap With Boiling Water Tank And Filter from Wickes. This product costs over £500 so you would think it should be a good quality product. It is Not.
This product was to replace a standard Franke mixer tap which had been completely removed for a clean installation.
The installation instruction for the Carysil tap are terrible. The first problem encountered was that the screw holes for the flexible water pipes were badly tapped and had swarf in them. Before i could fit the pipes I had to run a tap through them and apply plumbers lubricant to ensure the fitted well and would not leak. A flexible hose was missing from the kit but fortunately I had one.
Installation complete, I turned the water back on first and checked for leaks and the operation of the tap in terms of domestic hat and cold. With everything fine I power on the the electrics and find the solenoid that feeds the hot tank is not working so not water being fed to the Hot Tank producing and error code E3.
I contact Carysil explain the problem. They request photographs of the installation which i duly send being told I would get a call back. No call back so I telephone again only to find that the person dealing with the problem has gone for the day.
So having spent over £500 and half a day installing I have a product that does not work and the one person dealing with these problems has gone home without calling me back!
I wish I had not purchased the product.