Case Furniture Opiniões 

381
•
TrustScore: 3.5 em 5

3,3

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Classificada 1 em 5 estrelas

The glass top on my Covet desk has just exploded, after 3 years. Case tell me that this is a known hazard of toughened glass, so it’s obviously my fault for buying a product which is dangerously unsaf... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Bought a bed and a few other things. Unfortunately, I am pretty underwhelmed with the service overall. The experience did not match those of other brands that sell similar, design-focused, aspirationa... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

381 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(381)

5 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

The table is very well made and looks…

The table is very well made and looks lovely . The walnut is rich and fits well with other modern furniture. We only had a 3 week wait before delivery . The company kept us well informed . I emailed to check if our existing dinning chairs would fit between the legs . The sent a photo of the measurement being taken so we had absolute confidence . The delivery company was prompt polite and very efficient at putting the table together . All together unbeatable quality and service.

12 de dezembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Hi Roger,

Thank you so much for your review, it really makes a difference! We are glad your experience with us went well from start to finish. Hope to hear from you again in the future.

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Very good

QUICK and everything good

27 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Thanks for your feedback. We hope to hear from you again in the near future!

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Great furniture

Great furniture. Delivery and assembly very efficient

27 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Thanks for your feedback Cecily!

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

675 chairs

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted. Communication throughout the whole process was simple, prompt and professional. Great product, good communication and great customer care. Special thanks to Anna Maganetti.

24 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Hi Paul,

Thank you so much for your feedback. Glad to hear you are enjoying the chairs. We will pass on your compliments to Anna.

Hope to hear from you again in the near future!

All the best,
Case Furniture Team

Classificada 4 em 5 estrelas

I like the desk

I like the desk; good quality. That said, for its price, the delivery was a bit difficult: it's annoying that they won't bring it up the steps.

I'm also a woman of average height, but I think ergonomically, the desk has been designed around the average male height. I suppose that's a perennial issue with product design :(

16 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Hi Andrea,

Thank you for your feedback!

Unfortunately with the standard delivery option the driver is not insured to to carry the products up the stairs. If this is not suitable, we have the option for dedicated delivery, which is a 2men delivery and assembly service.

Sorry to hear that the desk height is not optimal for you, our products are designed according to the industry standard measurements. Your feedback has been passed on to our Product development team.

All the best,
Case Furniture Team

Classificada 4 em 5 estrelas

Love the sideboard

Love the sideboard. Delivery good with the exception of one of the doors needing adjustment. It was something that the person assembling the piece should have caught. Not sure if this was something that should have been identified before leaving the factory. Delivery guy managed to adjust the door so it finally closed properly.

14 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Hi Peter,

Thank you for your feedback, we are glad you are happy with your sideboard!

All doors and drawers are set to a middle setting to allow for adjustment once in place as part of the assembly.

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Great advice and information from the…

Great advice and information from the outset. All helping us to make the right decision. The delivery was spot on as well so all in all an excellent experience.
We have already recommended case to friends who are planning to purchase furniture.

7 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Hi Barrie,

Thank you so much for your feedback. We look forward to hearing from you again in the future.

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Fantastic stuff from CASE

Fantastic stuff from CASE. Isabel was very helpful and managed to find a wonderful Mathew Hilton Ex display extending Dulwich Table for us at a reduced price when we most needed it around the time of moving home. We also purchased 3 x Narin folding chairs which are simply the best space efficient folding chairs we have ever seen or sat on. The table turned up in perfect condition and packaged in a bombproof carton! Impeccable service made our ordering process very pleasurable and I will definitely buy more furniture from CASE again

3 de novembro de 2020
logótipo da Case Furniture

Resposta da Case Furniture

Thanks so much for your feedback Mark! We will pass on your feedback to Isabel :)

We look forward to hearing from you again in the future.

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Beautiful table and chairs and…

Beautiful table and chairs and excellent service.

3 de outubro de 2020
Opinião espontânea
logótipo da Case Furniture

Resposta da Case Furniture

Hi Penny,

Thank you for your feedback. We hope to hear from you again soon!

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Lovely desk

Case delivered the desk with good communication and assembled it for us, very nice guys. The desk itself is high quality and looks very stylish. It is a perfect size for mid-tower desktop, monitor keyboard etc and a lamp with room to spare.
Form and Function.

3 de outubro de 2020
Opinião espontânea
logótipo da Case Furniture

Resposta da Case Furniture

We are very happy to hear that you are enjoying your furniture. We will pass on your feedback to the delivery team!

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Amazing furniture and service

Amazing furniture and service! Thank you
Mathilde

3 de outubro de 2020
Opinião espontânea
logótipo da Case Furniture

Resposta da Case Furniture

Thanks so much for your feedback!

Hope to hear from you again in the future.

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Our new table is absolutely beautiful

Our new table is absolutely beautiful, we could not be happier.
Excellent customer service from ordering to delivery.
Very knowledgeable staff who go above and beyond to help. A special thank you to Andy.
Would not hesitate to order from Case in the future.

20 de setembro de 2020
Opinião espontânea
logótipo da Case Furniture

Resposta da Case Furniture

Thank you for your feedback! We are very pleased that you are enjoying the table and will pass on your message to Andy :)

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

the guys who delivered the equipment…

the guys who delivered the equipment were extremely polite and efficient also voluntarily rectifying a fault on another piece of furniture which was from another supplier

18 de setembro de 2020
Opinião espontânea
logótipo da Case Furniture

Resposta da Case Furniture

Thanks for your feedback, we are pleased that your delivery went well.

All the best,
Case Furniture Team

Classificada 5 em 5 estrelas

Great communication with everyone all…

Great communication with everyone all the way from sale to delivery. Beautiful furniture to boot. Thanks once again.

18 de setembro de 2020
Opinião espontânea
logótipo da Case Furniture

Resposta da Case Furniture

Hi Charles,

We are very happy to hear that :)

All the best,
Case Furniture Team

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