Was really helpful when I had questions about setting up our account, fast response emails. Eden was very helpful with helping me when I was struggling to log in and helped me save money with transact... Ver mais
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Leia as opiniões dos outros
This absolutely pathetic company closed my account randomly whilst I have a large competition site running they gave no explanation other than after a review we’ve decided to close your account... Ver mais
Excellent service from Cashflows as always. Recently spoke to Reo who was extremely helpful and attentive. I had a query that I was concerned about (basically a few troublesome orders), Reo guided m... Ver mais
Excellent company to deal with. A lot more understandable to customers with no knowledge compared to other payment gateways. Alex our account manger is great any issues or queries sorted right aw... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Cashflows
Escrito pela empresa
Cashflows is a new breed of fintech payments company that makes it easy for small corporates and SMEs to accept card and digital payments – online, in store, and on the move.
Through our own acquiring platform and gateway, Cashflows provides a safe, secure ecosystem for processing payments right across Europe. Cashflows products and services are built with the latest technology and the future in mind, always to meet the specific needs of partners and customers.
We provide a range of options when it comes to payment types, as we know choice is important. Mobile payments, including Apple Pay, Google Pay, and PayPal, Virtual Terminal, and Pay by Link, provide alternative ways for customers to pay, which reduces cart-abandonment and increases conversions. Our payment gateway dashboard provides comprehensive reporting all in one place, ensuring that more options doesn’t mean more work.
With Cashflows, business is always personal. Our people work hard to understand our partners, customers, and industries, inside and out. Our people steer our business, transforming challenges, ideas, and technology into uncomplicated payments solutions that are easy to use and make perfect sense for businesses.
Visit our website Read our case studies Explore our blog Follow us on LinkedIn Watch our videosInformações de contacto
CPC1, Capital Park, CB21 5XE, Cambridge, Reino Unido
- 0330 128 9855
- support@cashflows.com
- cashflows.com
4,3
Excelente
119 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
debt collection
just received a letter from a debt collection agency for £265 stating they had sent me several letters, they had not, this is the first letter from credit style i have had, and dont even remember using them.
22 de agosto de 2025
Opinião espontânea
Resposta da Cashflows
Hi Mark,
We’re so sorry to hear you have had a negative experience using our services.
From our records, we can see that the emails we sent to you in May, June, and July 2025 regarding your unpaid invoice bounced. This was due to either your security settings having blocked us or the email address we currently have for you being incorrect.
Unfortunately this meant we then had to pass your details on to the agency to get in touch with you.
If you would like more information, please call us on 0330 128 9855 or send us an email at support@cashflows.com.
Our lines are open 09:00 – 17:00 (UK time) Monday – Friday.
Kind regards,
Cashflows Support
Not what I expected
I called on Tuesday 22nd July to ask why my account was on hold. A lady explained to me that it was due to being a new business and checks needing to be made. Firstly, this should have been explained to me at the point of sale. She then told me that as my site is now active, she would pass it on to underwriting who will conduct the checks. I asked how long this would take, as I am a new business and reliant on any funds that come in.
She stated that it should be completed within a few hours, if not the next day. We are now on Friday 25th. I have been trying to call through to customer services, who switched off the lines around 4pm.
A very poor experience so far!
25 de julho de 2025
Opinião espontânea
Resposta da Cashflows
Hi Nick,
We’re so sorry to hear you have had a negative experience using our services. I have passed your feedback on to our team.
Unfortunately, sometimes we are required to carry out additional checks on the businesses that join us due to our legal and compliance responsibilities, which can mean it takes longer to get you up and running.
Please contact us at customer support if you would like to discuss this further:
Call us on 0330 128 9855
Or send us an email at support@cashflows.com.
Our lines are open 09:00 – 17:00 (UK time) Monday – Friday.
Kind regards,
Cashflows Support
Avoid at all costs.
Avoid at all costs. Awful merchant to deal with, they've had £15k of my customers funds (3 transactions) sitting in their account for 8 days (should have been paid out to me the following working day) and despite chasing multiple times daily I'm still without the funds. If you're a small business that depends on quick payouts avoid Cashflows like the plague
11 de julho de 2025
Opinião espontânea
Resposta da Cashflows
Updated response:
Hi Scott,
We’re so sorry that you had a negative experience with us. As we communicated to you via your provider, we have to continually check every company that uses our services according to strict rules and regulations to mitigate risks and ensure compliance and unfortunately had to place your funds on hold.
These are some of the things we have to monitor for legal and compliance purposes:
- Transactions that are out of line with the approved application
- Changes to your company model
- Changes to the products and services you offer
- Changes to your legal form
For more information, please refer to our terms and conditions https://www.cashflows.com/legal/terms-and-conditions or contact us at support@cashflows.com.
Kind regards,
Cashflows Support
At first
At first, i was really unhappy with Cashflows. There was a few issues with some of the account managers and for a while we wasn't assigned anyone. We initially signed up with someone called Mia and the terms wasn't what we expected...
Until Dan Wilkins came along. Absolute asset to the business and he sorted everything out for us no problem.
Really happy with the service
Keep up the good work Dan
16 de maio de 2025
Opinião espontânea
Resposta da Cashflows
Hi Alex,
Thank you so much for your feedback! We’re so glad to hear you are now enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment. We'll pass the message on to Dan!
Wishing you all the best,
Cashflows Support.
For somebody not used to this type of…
For somebody not used to this type of complicated website, Rio was patience and understanding, spoke clearly and concisely and was greatly appreciated 🫶
16 de junho de 2025
Opinião espontânea
Resposta da Cashflows
Hi Ms Best,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment. We'll pass the message on to Reo!
Wishing you all the best,
Cashflows Support.
Amazing Service from Reo!!
Just brilliant. Friendly and really helped me with what I needed. Patient and supportive. Best service I've had anywhere for a long time!
25 de fevereiro de 2025
Opinião espontânea
Resposta da Cashflows
Hi Ross,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
This Guy really knows his Business.
This Guy really knows his Business.
Thanks Reo
14 de fevereiro de 2025
Opinião espontânea
Resposta da Cashflows
Hi Barry,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment. We'll be sure to pass it on to Reo.
Wishing you all the best,
Cashflows Support.
I have been running through some issues…
I have been running through some issues i had been having with Reo and i must say he has been absolutely fantastic! He couldn't of been more helpful if he tried.. He took the stress & pressure off me immediately and we got everything resolved..
Really appreciate all your help mate :)
27 de janeiro de 2025
Opinião espontânea
Resposta da Cashflows
Hi Chris,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
We have been using CASHFLOWS for our…
We have been using CASHFLOWS for our website Raffle Revolution for coming up to a year.
We have never had any issues with payments and have always been on time.
Any changes to payment schedule like bank holidays you know before it happens. No complaints at all.
I was quite shocked to see the negative reviews on here due to me having such a good experience.
Keep up the good work!
21 de janeiro de 2025
Opinião espontânea
Resposta da Cashflows
Hi Adam,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Been working with Alex at Cashflows for…
Been working with Alex at Cashflows for a year and a half now. The platform is great, multi-purpose and simple to use. Alex has went above and beyond to solve both my clients and my problems should they ever arise. Looking forward to the next few years.
13 de dezembro de 2024
Opinião espontânea
Resposta da Cashflows
Hi Get Found NI,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Excellent services
We've relied on CashFlows for years, and their service has always been excellent. Recently, they helped improve our card authorisation rates. Huge thanks to Stuart for his fantastic support! Highly recommend.
3 de dezembro de 2024
Resposta da Cashflows
Hi F. Durand,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Iam.still waiting for my product
Iam.still waiting for my product
13 de novembro de 2024
Opinião espontânea
Resposta da Cashflows
Hi Gemma,
I am so sorry to hear that you have had a negative experience using our services! Please get in touch with us at 0330 128 9855 or support@cashflows.com so we can try and remedy this for you.
Kind regards,
Cashflows Support.
Seems a decent payment provider
Seems a decent payment provider. No issues, works as intended!
23 de agosto de 2024
Opinião espontânea
Resposta da Cashflows
Hi LW,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Outstanding Support and Service
I've been working with Alex Grossi for over a year, and the service has consistently been outstanding. Alex goes above and beyond, even answering calls after hours and always being available to assist. I highly recommend Cashflows!
20 de agosto de 2024
Opinião espontânea
Resposta da Cashflows
Hi Gary,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience working with Alex as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Alex Grossi is a star!
We've dealt with Cashflows for nearly 2 years now and have had an excellent experience. Alex Grossi in particular has been a joy to work with. He's dealt with requests outside of working hours and is always extremely knowledgeable!
19 de agosto de 2024
Opinião espontânea
Resposta da Cashflows
Hi Harris,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and enjoy working with Alex. We really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Hand on heart great company to work…
Hand on heart great company to work alongside, also there customer service is on point Amy has been very helpful with all my queries.
24 de julho de 2024
Opinião espontânea
Resposta da Cashflows
Hi Wil,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment. We'll be sure to pass your feedback on to Amy too!
Wishing you all the best,
Cashflows Support.
How to contact Customer support???
Doe`s anyone work in customer support??? Phone rings and lets yo know you are number1 in the que and that's it. Tried at least 8 times yesterday to get though. We are a small business and need access to our cash which is being held up for some reason and we cant get any answers. Very frustrating.
22 de maio de 2024
Opinião espontânea
Resposta da Cashflows
Hi Driven Competitions,
We’re so sorry to hear you have had a negative experience with us. Unfortunately, our team was unavailable to answer during certain times yesterday due to staff training, as indicated in our phone-line recorded message. There was the option to leave a voicemail, all of which we responded to same-day. Our Customer Support team had a call with you this morning to resolve the issue you have encountered with your account.
Do not hesitate to contact us should you need assistance in the future.
All the best,
Cashflows Support.
Cashflows is a fresh change…
Cashflows has been such a fresh change to our business! Next day payments and great communication really helps a business grow
1 de maio de 2024
Opinião espontânea
Resposta da Cashflows
Hi Matthew,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment.
Wishing you all the best,
Cashflows Support.
Functionality to pay money out REMOVED!
Functionality to pay money out of the business account removed; support doesn't know how to make a payment but will send me a PDF! Not impressed.
17 de abril de 2024
Opinião espontânea
Resposta da Cashflows
Hi Dave,
We’re so sorry to hear you have had a negative experience with us. We previously sent out an email to all of our customers regarding this change, but understand it must be frustrating.
Unfortunately, we are struggling to identify your account with us so that a member of the team can get in contact and walk you through this process on a call. We will need more information to be able to help, so have sent you a request for information through Trustpilot.
If you would like to contact us yourself, please reach out to your account manager or call or email customer support at:
0330 128 9855
support@cashflows.com.
Kind regards,
Cashflows Support.
So easy to set up on my woo commerce store
Just moved my payment gateway over to Cashflows for my website, virtual terminal and pay by link. It was extremely easy to set up, just a very simple plug in on my Woocommerce store, entered a couple of codes and that was it! I love that I now have apple and google pay enabled at checkout, which is so convenient and quick for my customers. The "Cashflows Go" system is extremely clear and easy to use. I've been using the pay by link facility and it's really easy to use and customers have paid with ease and convenience. I use cashflows for my card machine acquiring too, so really pleased to have everything in one place! Money is in my account by 11am the next day, what more could you want?!
Special thanks to Emma Breadmore for helping in the first instance and to Ian Hazlewood and Jamie Smith for making the whole process simple and easy to get set up! Would highly recommend Cashflows!
7 de março de 2024
Opinião espontânea
Resposta da Cashflows
Hi Lauren,
Thank you so much for your feedback! We’re so glad to hear you have been enjoying your experience as a Cashflows customer and really appreciate you taking the time to leave us this comment. We'll be sure to pass on the message on to the team as well.
Wishing you all the best,
Cashflows Support.
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